FAQ

FAQ

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About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

For online reservations, cancellations cannot be processed the day before or on the day.
Please contact the local front desk (0555-20-4555) or
Or please contact us using this form.
We will get back to you with confirmation. After that, the cancellation process is performed.
However, we will charge a cancellation fee based on the arrival time of the email.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I would like to specify the location of the parcel... (I would like to know the location of the parcel in advance.)
A

We will decide your location the day before.
This is a group of young people who have all the reservations, such as wheelchairs and elderly people near the toilet / cooking building, and people coming in 2 families and 2 sections next to each other or close to each other. This is to try to separate the person and the family with children.

Therefore, please note that even if you enter the location designation etc. in the communication column etc., we will not be able to answer exactly as it is.
On the other hand, if you have a handicap or are elderly and would like a place, please indicate so in the communication column. We will consider it as much as possible.

Q
Is there a cancellation fee even if it rains?
A

There are times when it is free of charge due to campaigns, etc., but in principle there is no exemption from the cancellation charge due to the weather.
However, this does not apply in the event of a disaster such as railroads or highways where public transportation is interrupted. In that case, please contact the site.

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

Customers making online reservations Please make a change from My Page or use the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us using this form.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

I'm sorry. We do not accept reservations, changes, cancellations, additions, etc. by email.
Please log in from My Page to complete the procedure, or contact us using this form.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

there is no need. Payment will be made at the local front desk on the day of stay.
In case of group use, we may ask you to pay in advance.

Q
Do I need to make a reservation for rental items?
A

Since the number of rentals is limited, it is sure that you make a reservation during busy season.
If there is space on the day, it is also possible to rent it.
In particular, tents, tarps, BBQ grills, tables, chairs, etc. may be out of stock.
We accept reservations by "Rental" of online reservation.

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
I can't connect to the help desk phone...
A

It will be very crowded depending on the date.
We apologize for the inconvenience, but please try again at a different time, or we are available online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us using this form. I'll get back to you

Q
Where can I ask about local matters?
A

For inquiries about accommodations, etc., please call the PICA Help Desk or contact us using this form. I'll get back to you.
For weather and surrounding road conditions, please contact the local front desk (0555-20-4555) for smooth information.

Q
Can I wait for the cancellation?
A

We do not accept waiting lists for cancellations.
However, if you use the cancellation information distribution service only for online reservations, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • The screen "Reservation procedure is completed." Is displayed and the reservation registration is completed. Please also check the email you receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Will I receive anything if I make a phone reservation?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Q
What if I can't make an internet reservation?
A

PICAヘルプデスクにてご案内いたします。

ヘルプデスク TEL 0555-30-4580

(営業時間:9時~16時・日曜定休日)

Q
Happy Friday discount not available
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
After-Holiday discount rates are not available
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
Is early check-in possible?
A

Advance reservations are not possible, but early check-in may be possible at an additional charge if there is a vacancy on the day.

Please check by phone before coming to the venue. Front TEL 0555-20-4555

  • We do not accept E/F/G rate schedules.
Q
Can I do a late check-out?
A

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

  • We do not accept E/F/G rate schedules.
Q
Can you decamp?
A

If there is a vacancy on the day, you may be able to use it.

Please call the front desk (0555-20-4555) before coming to the venue.
Please note that we do not accept advance reservations.

  • We do not accept E/F/G rate schedules.
Q
Are there any amenities in the room?
A

We do not have nightwear, toothbrushes, towels, etc., so please bring them with you.

Q
Can I reserve and stay only for minors?
A

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

For per capita rates (per person rate plan), a cancellation fee will be charged depending on the number of people canceled.
However, in the case of setting the price per section (building) such as a tent site, a cancellation fee will not be incurred unless the partition (building) changes even if the number of people decreases.

Q
What is the type change during the period? Is there a fee?
A

It doesn't cost. The number of nights and the number of buildings (sections) are subject to the reservation cancellation fee.
Changes from 1 night 1 block to a different type of 1 night 1 block will be treated as changes and will not occur.
However, if you change from 2 lots per night to 1 lot per night, a cancellation fee will be charged for 1 lot.

Q
What should I do if I have reserved 2 lots and canceled 1 lot when the day is near?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Administration Building

Q
Do you sell charcoal and firewood?
A

Yes, it is sold at the front desk.

Q
I want to send only the luggage first. Can you keep it at the front desk?
A

Luggage storage service is not available.

Q
Can I use a credit card.
A

Various credit card companies can use it.

Inside

Q
Can fireworks be done?
A

Fireworks in the hall are totally prohibited to prevent fire accidents and to consider allergic customers such as asthma.

Q
Can you see Mt. Fuji from the hall?
A

You cannot see Mt. Fuji from the hall. On the opposite bank of Saiko (5 minutes by car), you can get a panoramic view of Mt. Fuji over the lake.

Q
Can you see the lake from the tent site?
A

Tent site Powered (A) Lake view site allows you to see Saiko.

Q
Do I have to take my trash home?
A

You can strictly follow the rules for garbage disposal in the venue and throw it away. Styrofoam, oversized garbage, and outdoor equipment (tents, etc.) cannot be collected, so please take them home.

Q
Can I have a campfire?
A

There is no direct fire campfire in the national park.

Q
Is there a place for children to play?
A

You can play a lot in nature such as fishing ponds and MTB parks.

Q
What should I do?
A

You can spend a relaxing and quiet time, or you can enjoy canoeing and trekking in Saiko and the surrounding mountains.

Bonfire / BBQ

Q
Is it possible to bonfire?
A

Open fire is prohibited in the national park. When you make a bonfire, please be sure to use a bonfire. Bonfires on the wooden deck are also prohibited.

About turn-off time

Q
What time is the light off time?
A

It's 10 pm. We ask for your understanding and cooperation in the manners of our customers so that they can spend their time quietly after 10 pm.
(Cars are also prohibited in the venue after 10 pm)

Q
Do I have to turn off all the lights and go to bed?
A

It is not necessary to turn off all the lights, but please do not disturb other customers.

Q
Is it okay to have a bonfire or talk outside even after 10 pm if I stay quiet?
A

We're sorry, but please spend your time in the tent (or in the cottage) after 10 pm.

Cooking building / bath building

Q
Is there a bath in the hall?
A

There is a private bath for guests. There is no shampoo, so please bring it with you.

Q
Do you have a hair dryer in the bath?
A

Hair dryers are installed in the communal bath. As the number is limited, please share and use.

Q
Is there a detergent, sponge or scrubbing brush in the kitchen?
A

There is no detergent or sponge provided in the cooking ridge. Please bring it (sold at the front desk).

Q
Does the kitchen have hot water?
A

You can use it.

Accommodation (buildings such as cottages)

Q
How many parking spaces are there, such as cottages?
A

Basically, one unit will be used for each accommodation building.
If you come by multiple cars, please use the 1st and 2nd parking lots in front of the guesthouse.

Q
Can I tarp next to the cottage?
A

Please use the parking space, etc., and set up so that you can stand on your own (do not tie a rope to the building, etc.) so that it does not stick out on the road including cars.
It is not possible to set up a tent.

Q
Isn't it cold with just the bedding provided?
A

The cottage is air-conditioned, but depending on the cottage, bedding is limited to mats and blankets, so in seasons other than summer, it is recommended to prepare something to hang on according to the weather or use a rental sleeping bag. I will do it.

Q
Is there a power outlet that can be used during my stay?
A

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Q
I made a reservation for 2 buildings, but are they next to each other?
A

It is not possible to specify the location.
However, if you are coming as a group, we will try to be as close as possible.

Tent site

Q
What does the ground on the tent site look like?
A

It will be soil or gravel. Due to the lava field, the ground is very hard, so please use steel pegs (strong ones).
Setting up with plastic, aluminum pegs, etc. is very difficult.

Q
Can I set up a tent on the camper site?
A

You can set up one tent and one tarp.

Pets

Q
Can I stay with my pet?
A

ペットの同伴は、「Fire base・TAKIBI」「Fire base・KAMADO」以外の宿泊施設ではペットの同伴でご利用いただけます。
ペット同伴に関する詳細については、利用案内をご確認ください。

Q
Is dog vaccination certificate required?
A

It is a major premise when you bring a dog who has been vaccinated with 5 or more types of vaccination and rabies vaccination, but a certificate of vaccination or a copy so that you can use it with more peace of mind. Thank you for your cooperation.

Communication environment

Q
What is the radio wave condition of the mobile phone?
A

You can use doCoMo and au, although there are some places where the radio wave condition is slightly poor.
Please note that SoftBank may not be available.

Q
Can I use FREE Wi-Fi?
A

I'm sorry. Not available.

Lake / canoe

Q
Can you swim in the lake?
A

Swimming is prohibited in Saiko Lake.

Q
Can you bring in a canoe?
A

Yes, you can bring your own canoe.
However, when transporting a canoe to the lake, there is a section where vehicles are prohibited from entering, so please check at the front desk.

Other

Q
I haven't received the member's temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
I booked Dutch oven ingredients, do you have a Dutch oven?
A

It comes with a Dutch oven, and the rental fee is included.
Fuel (charcoal, firewood) is not included, so please bring it with you or sell it at the shop.

Q
Can you prepare a birthday cake?
A

We do not offer such services here, but if you contact the local front desk (0555-20-4555), we will introduce you to nearby cake shops.

Q
Is there a hot spring nearby?
A

Fujiyama Onsen, located next to Fujikyu Highland, is available at special rates only for guests staying at PICA Resort.
However, please note that the gate in the hall closes at 10:00 p.m.

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Fuji Xi Lake