Usage guidance


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About reservation

Reservations for PICA resorts are accepted from midnight the same day three months before the use day until the morning of the day.
Online reservations require registration as a PICA member, so it will be easier if you register as a member in advance.
* PICA members have benefits such as priority reservations.

We recommend you make an early reservation through online reservation during popular days such as Golden Week and summer vacation!

For group use

For groups of more than 6 buildings (sections) that are used once (1 night), we will treat it as a group use, and specialized staff will handle it.

You can also book rental items and ingredients!

We also accept reservations for rental items and optional ingredients online. (Food reservation is up to 4 days before use)
You can apply at the same time as the accommodation reservation, and you can add or change it on the way.

Add / change online
You can add it from "Reservation of optional items" by logging in to the reservation my page.

About cancellation / change

About cancellation fee

  • In case of cancellation, a cancellation fee will be charged based on the table below.
  • When canceling the charge per person (person price plan), a cancellation fee will be charged according to the number of people canceled.
  • Cancellation charges will be sent by mail or email. (Bank transfer. Please bear the transfer fee.)
  • Although there is a cancellation fee such as "The number of buildings has decreased" "I will stay but cancel the reservation of ingredients", if you come to the venue, you may have to pay the cancellation fee locally ..
  • The cancellation fee applies to accommodation reservations and food reservations.
  • You can only change the schedule once during the cancellation period. Please note that if you cancel the changed schedule, the cancellation fee for the first time or the cancellation fee after the change, whichever is higher, will be applied.
Cancellation fee for accommodation reservation

Contact date

cancellation charge

4 days before use date


3 days before to the day before use


On the day of use


Cancellation fee for food reservation

Contact date

cancellation charge

4 days before use date


3 days before to the day before use


On the day of use


No contact



Reservation changes, rental items added, optional ingredients added, cancellation

You can perform each procedure by logging in to "Reservation My Page".

Basic information

Check in Check out

14:00 ~ 19:00 (tent site 13:00~19:00)
  • 19:00までにご到着が間に合わない時は、現地フロントまで必ずご連絡ください。
  • You cannot enter until 2:00 pm due to cleaning of the room and the venue.
  • チェックインの際、「場内ルール」をご確認頂き、ご署名を頂きます。
    ※印刷された「予約確認書」をお持ちの方は、「Registration Card」の記入は必要ありませんが、
  • Payment will be made at check-in.
check out
7:00 ~ 11:00 (Tent sites until 12:00)
  • チェックアウトの延長(オーバータイム)も可能です。(有料)

Notes on the venue

  • The use of open fire, fireworks, generators, and karaoke is prohibited on site.
    (If you want to use a bonfire, please bring goods such as a bucket so that it does not become an open flame. Rental is available.)
  • The communal baths on site are free of charge. (Soap and shampoo are not provided.) )
  • If you are staying for 2 nights or more and the type of room changes, you must check out by 11:00 am and you can enter the next room after 2:00 pm.
  • Up to one car of any type can be attached to the side. After the second car, please use the parking lot in front of the guest house.
  • Please note that the sap of trees may adhere to cars and tents depending on the season.
  • At PICA, our staff members make a night tour of the venue so that customers can have a comfortable time.
    We kindly ask for your kind understanding and cooperation so that you can stay quiet after 10 pm.
    (Vehicles are not allowed to run inside the venue after 10 pm)
  • After 10:00 pm, there are restrictions on gate closure and car entry, so please check at the front desk.

About accompanying pets

  • Please note that pets are only allowed to be informed when making a reservation. (Pet input items are also available for online reservations.)
  • For dogs, there is an accommodation charge.

Precautions for accompanying pets

  • Please be sure to connect with leads etc. in the venue.
  • When taking you indoors, please put it in a cage or basket (with a bottom). (There is no rental of cages, so please bring your own)
  • It is forbidden to walk around the site / building where other customers are in the hall.
  • Please do not bring guests to public spaces such as guest houses and cooking ridges.
  • Do not take a bath or go out with your pet alone.
  • Please take responsibility for the disposal of excrement. (Please dispose of with burning garbage)
  • 5種混合以上の予防接種、狂犬病予防接種を済ませたワンちゃんであることがお連れいただく際の大前提です。(最終摂取日より3年以内)
  • Please refrain from using the dog during the heat.
  • For dogs who have a habit of chewing or fighting, please be careful with using a muzzle.
  • The owner is responsible for monitoring the behavior of the pet dog.
  • In the unlikely event of an accident, the owner is responsible for resolving it.
  • If you inconvenience others or fail to comply with the above, we may refuse to stay overnight.

Estimated temperature

The local elevation is about 900m. It may get cold after sunset, so please be careful with your clothes and equipment.













Highest temperature













Lowest Temperature













* Values are from Kawaguchiko Observatory. (Elevation of Kawaguchiko Observatory is 860m)

Various inquiries

Inquiries regarding facility and accommodation reservations

Please read "Frequently Asked Questions" before contacting us.
In addition, details such as facility equipment and floor plans are provided at "Accommodation Facilities".

You can change, cancel, or add options (ingredients, rental items) on your own My Page.
* It may not be possible to make some changes immediately before.

Please contact us by email using the inquiry form below.
We will reply to you one by one.
* Inquiries may increase before consecutive holidays, summer vacation, and the year-end and New Year holidays, and it may take time to respond.

Inquiries by phone

General reception


PICAヘルプデスク 営業時間:9時~16時(日休み)

Local front desk


PICA Fuji West Lake (Regular holiday: Wednesday and Thursday *Excluding busy season)
〒401-0332 2068-1 Nishiko, Fujikawaguchiko-cho, Minamitsuru-gun, Yamanashi Prefecture

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Fuji Xi Lake