FAQ

FAQ

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About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

オンライン予約では、キャンセルの処理は前日と当日はお受けできません。
現地フロント(0555-24-4343)へお電話をしていただくかまたはこちらのフォーム よりご連絡ください。
折り返し、確認のご連絡をさせていただきます。その後、キャンセル処理を行います。
ただし、メールの着信時間に基づき、キャンセル料の請求も追ってさせていただきます。

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I'd like to specify the location of the parcel. (I'd like to know the location of the lot in advance ...)
A

We will decide your location the day before.
This is a group of young people who have all the reservations, such as wheelchairs and elderly people near the toilet / cooking building, and people coming in 2 families and 2 sections next to each other or close to each other. This is to try to separate the person and the family with children.

Therefore, please note that even if you enter the location designation etc. in the communication column etc., we will not be able to answer exactly as it is.
On the other hand, if you have a handicap or are elderly and would like a place, please indicate so in the communication column. We will consider it as much as possible.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no exemption from cancellation charges due to weather conditions.
However, this is not the case in the event of a disaster where public transportation such as railways and expressways is not accessible, so please contact the local front desk (0555-24-4343).

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

We accept changes from the customer's My page of the online reservation or by the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us using this form.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

We do not accept reservations by email.

For changes, cancellations, additions, etc., please log in from My Page and complete the procedure, or contact or request from this form.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

there is no need. Payment will be made at the local front desk on the day of stay.
In case of group use, we may ask you to pay in advance.

Q
Do I need to make a reservation for rental items?
A

レンタル数に限りがありますので、繁忙期などは事前予約いただいた方が確実です。
当日空きがあればお貸し出しも可能です。
特にテント、タープ、BBQグリル、テーブル、チェア等は品切れの場合がございます。
オンライン予約より「レンタル」にてご予約を承っております。

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
I can't connect to the help desk phone...
A

Depending on the date, it will be very crowded.
We're sorry, but please change the time again or use it as we accept online 24 hours a day.
If you have made a reservation and have changed the contents, please contact us and request from this form. We will contact you by e-mail.

Q
Where can I ask about local matters?
A

For various inquiries such as accommodation facilities, please call pica help desk or contact and request from this form. We will contact you shortly.
For weather and surrounding road conditions, please contact the local front desk at 0555-24-4343.

Q
Can I wait for the cancellation?
A

By using the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • Reservation registration is complete when the screen "Reservation procedure is complete" appears. Please also check the email you receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
  • The cancellation information distribution service is sent to the registrant in bulk. Please note that reservations are confirmed on a first-come, first-served basis.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
If I make a reservation over the phone, will something be sent to me?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Q
What if I can't make an internet reservation?
A

PICAヘルプデスクにてご案内いたします。

営業時間 9時~16時(日曜休み)

PICAヘルプデスク TEL 0555-30-4580

Q
Not being charged after Happy Friday discount
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
Not rated after after-holiday discount
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
Is early check-in possible?
A

Advance reservations are not possible, but early check-in may be possible at an additional charge if there is a reservation on the day.

Please call us before visiting.
PICA Fujiyoshida TEL:+81-555-24-4343

  • We do not accept E/F/G rate schedules.
Q
Can I do a late check-out?
A

Check-out time may be extended for an additional fee only if there is a room on the day.

Advance reservations are not possible, so please check at the front desk on the day.
PICA Fujiyoshida TEL:+81-555-24-4343

  • We do not accept E/F/G rate schedules.
Q
Can I do a dycamp?
A

If there is a space on the day, you may be able to use it.

Please call the front desk at 0555-24-4343 before visiting.
Please note that we do not accept advance reservations.

  • We do not accept E/F/G rate schedules.
Q
Are there any amenities in the room?
A

There are no sleepwear, toothbrushes, towels, etc.

Q
Can I reserve and stay only for minors?
A

18歳未満の方のみでご宿泊の場合は親権者の方の同意(書面)が必要です。
下記の親権者同意書をプリントアウトし、ご記入、捺印をしていただき、チェックインの際にご提示をお願いします。

※18歳未満の方1人につき1枚が必要です。
※18歳以上であっても宿泊者が高校生の場合は、1人につき1枚が必要です。
※中学生以下のお子様のみでの宿泊はご遠慮ください。

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

1人当たりの料金(人単価プラン)の場合は、キャンセルされた人数に応じてキャンセル料が発生します。
ただし、テントサイトなど1棟あたりの料金設定の場合は、人数が減っても区画(棟)が変わらなければキャンセル料は発生いたしません。

Q
Is there a change of type within the period? Is there a fee, etc.?
A

Takes. The number of nights and buildings (lots) is subject to the cancellation fee.
Changes from 1 lot per night to 1 lot per night of a different type will not occur because it will be treated as a change to the last.
However, in the case of a change from 2 compartments per night to 1 lot per night, a cancellation fee will be charged for 1 lot.

Q
What should I do if I have reserved 2 lots and canceled 1 lot when the day is near?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Administration Building

Q
Can I use a credit card?
A

Yes. Various credit cards are accepted.

Q
Do you sell charcoal and firewood?
A

Yes, it is sold at the front desk.

Q
I want to send only the luggage first. Can you keep it at the front desk?
A

Please note that there is no cloakroom or lockers at the front desk, so luggage storage is not allowed.

Q
What kind of products are sold?

Inside

Q
Can you make fireworks?
A

PICA Fujiyoshida is prohibited from fireworks. There is no place that we can guide you nearby, so please be aware in advance.

Q
Is there a place for children to play?
A

場内に遊具はございません。
周辺には富士パインズパーク、恩賜林庭園といった公共の大きな公園や、アスレチック体験のできるフォレストアドベンチャー・フジがございます。

Q
Are the campsites surrounded by fences?
A

no. The border between the campsite and the forest is only a no-go sign. However, there is a gate at the main entrance, and parking is restricted at night (22:00 to 7:00 the following day).

Q
Is there a place to barbecue or gather with a large number of people?
A

There is no space dedicated to barbecues.
You can borrow the site and use your own grill or the grill provided in each cottage.
There is a facility called "Cottage Big Terrace" with a set of 2 buildings that can accommodate 20 people for a large number of people.

  • Click here for details
Q
Can I have a campfire?
A

Please refrain from direct fires and there are no campfire sites, so you cannot do a campfire.
Bonfires can only be enjoyed at rental items or bonfires.

Q
Can you see Mt. Fuji from the hall?
A

From the stairs and women's bath in front of the guest house, you can see the summit of Mt. Fuji, but there is no place where you can see Mt. Fuji from the site.
In addition, you can appreciate the whole body of magnificent Fuji from Fuji Kitaroku Park, about 3 minutes on foot.

Q
What should I do?
A

You can spend a relaxing and quiet time, go out to Fujikyu Highland, or it is fun to spend active time in the surrounding mountains and Lake Kawaguchi.

Q
Can I play with badminton and balls in the hall?
A

The outdoor relaxation area in the hall is not leveled, but there is a large space, so you can freely use it to the extent that it does not bother other customers.

Cooking building and bath

Q
Do I need to make a reservation for a bath?
A

Business hours are from 15:00 to 24:00 and from 7:30 to 10:00 the following day.
We have set a time and number of people to prevent infectious diseases.
Please note that some times may not be available during busy times.
Fujiyama Onsen next to Fujikyu Highland is available at a discounted rate.

Q
Can I use hot water in the kitchen?
A

Hot water comes out in each cooking building.

Q
Is there a hair dryer in the bath?
A

Two hair dryers are installed at the dressing room for both men and women (free of charge).

Q
Is there a detergent, sponge or scrubbing brush in the kitchen?
A

There is no detergent or sponge in the cooking building. Please bring your own (it is also available at reception).

Accommodation (building)

Q
Isn't it cold with just the bedding provided?
A

The cottages are air-conditioned.
Depending on the cottage type, bedding is only mats and blankets, so in the season other than summer, we recommend that you prepare something to hang on top according to the weather or use the rental shulaff.

Q
Can I put a tarp next to the building?
A

In principle, we do not accept this. However, depending on the location of the site and the date of stay, we may allow it as long as it is within the range that does not affect customers and passages of adjacent sites. Please contact the local front desk.
PICA Fujiyoshida TEL:+81-555-24-4343

Q
Is there a power outlet that can be used during my stay?
A

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Q
Is there a light on the deck?
A

Basically, outdoor lighting is not available on the deck.
There are buildings with lighting on the deck, such as cottage grande and cottage forest kitchen, but we have reduced the illuminance to enjoy the atmosphere.
If you have a lantern, please bring it with you. Rentals are also available for a fee.

Tent site

Q
How many cars can I park on the site?
A

Basically, there are up to one unit per section. Cars after the second car can be parked in the parking lot in front of the front desk (free of charge).

Q
Is the ground of the tent site soil?
A

Yes. The ground of the tent site is soil.

Q
Can I make a bonfire over an open fire?
A

All open fires are prohibited in the hall.
If you are going to have a bonfire, please prepare a bonfire stand or rent a bonfire stand (charged).

Q
How many amps of power is available at the powered site?
A

1 site: 15A = 1500W.

Q
Is there a tree in the site? Is there anything that will be shaded?
A

Yes. The tent site in the hall is a site in the forest with both power supply and no power supply, and there is shade.

Q
Can I put a camper van in? How big is it possible?
A

Trailers and campers with a total length of 6 meters or more may not be available depending on the site.
If you devise a little, you may be able to use it, so please consult us before using.

Bonfire, BBQ

Q
Can I have a barbecue on the site?
A

Yes, you can bring your own barbecue grill or use the cottage's own grill.
Charcoal and igniters are sold at the shop. The ground of the tent site is soil, and the deck of the cottage is made of wood.
Please bring equipment that does not transmit heat to the ground. Bonfires on deck are prohibited.

Q
焚火は出来ますか?
A

焚火台をご利用いただけましたら、テントサイト、コテージ等、全施設可能です。

コテージをご利用のお客様は、ウッドデッキ下にて焚火台をご使用ください。

Q
How do you clean up the ash, iron plate, or net after using a barbecue or bonfire?
A

PICA Fujiyoshida offers iron plates and nets as rental products for a fee. After use, you can return it as it is without washing.

Even if you rent a bonfire stand, you can throw the ashes away in the designated place and return it without washing. Leave the ashes on the cottage's barbecue grill as it is. The staff will clean up.
If a tent site customer uses a grill net or a bonfire stand, you can return it as it is after use.

About turn-off time

Q
What time is the light off time?
A

It's 10 pm. We ask for your understanding and cooperation in the manners of our customers so that they can spend their time quietly after 10 pm.
(Cars are also prohibited in the venue after 10 pm)

Q
Do I have to turn off all the lights and go to bed?
A

It is not necessary to turn off all the lights, but please do not disturb other customers.

Q
Is it okay to have a bonfire or talk outside even after 10 pm if I stay quiet?
A

We're sorry, but please spend your time in the tent (or in the cottage) after 10 pm.

Pets

Q
Is dog vaccination certificate required?
A

It is a major premise when you bring a dog who has been vaccinated with 5 or more types of vaccination and rabies vaccination, but a certificate of vaccination or a copy so that you can use it with more peace of mind. Thank you for your cooperation.

Communication environment

Q
What is the radio wave condition of the mobile phone?
A

Both DOCOMO and au have a slightly bad radio wave situation, but they can be used anywhere in the hall.
SoftBank is only available within a 20-meter radius of the guest house front desk.

Q
FREE Wi-Fiは利用できますか?
A

I'm sorry. Not available.

Other

Q
I haven't received a password reissue email or a temporary registration email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
What are the attractions around the campsite?
A

Fujikyu Highland, Fuji Subaruland Doggy Park, Forest Adventure Fuji, Fuden Ski Resort, Kawaguchiko, etc. Because it is a tourist destination, there are many places to play and watch.

Q
Do I have to take my trash home?
A

Anything other than Styrofoam and bulky garbage can be thrown away at the garbage station in the hall. However, please be sure to observe the sorting rules in the hall.

Q
Could you prepare a birthday cake?
A

Unfortunately, we do not accept it as a service. Please use the nearby cake shop.

Q
I don't mind if I can pay for it, so could you pitch a tent?
A

A manual is also included in the tent, so in principle, please install it yourself.

Q
I'm a beginner to camping. If you have any precautions or advice, please.
A

For the first time, it may take some time to set up a tent or prepare a meal. Please come as soon as possible and ask the local front desk staff if you have any questions. In addition, the temperature difference between day and night may be larger than the forecast depending on the weather on the day. We recommend that you prepare clothes that can be layered.

Q
Do you pick up and drop off from the nearest station?
A

無料巡回バスの運行がございます。
詳しくはこちらをご覧ください。

Q
Is there a hot spring nearby?
A

Fujiyama Onsen, located next to Fujikyu Highland, is available at special rates only for guests staying at PICA Resort.
However, please note that the gate in the hall closes at 10:00 p.m.

Q
How long does it take to get to the Highlands and Lake Kawaguchi?
A

Fuji-Q Highland is about 3.1 miles away and an 8-minute drive away. Lake Kawaguchiko is about 7km away and a 11-minute drive away.

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Fujiyoshida