FAQ

FAQ

Top page> FAQ

About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

  • Or contact the local front desk directly. PICA Omofuji TEL: +81-544-58-6881
Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

For online bookings, cancellations cannot be processed on the day before and on the day of the event.
Please contact the local front desk or contact us using the web inquiry form.
We will contact you for confirmation. Then, the cancellation process is performed.
However, based on the incoming time of the email, we will also charge a cancellation fee.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I'd like to specify the location of the parcel. (I'd like to know the location of the parcel in advance.) )
A

We will decide your location the day before.
This is because all reservations are made, and among them, wheelchairs and elderly people are close to the front desk, people who come in two families are next to each other or close, and as young as possible and families with children are tried to leave.

Therefore, please note that even if you fill in the designation of the place in the communication column, etc., we will not be able to answer as it is.
On the other hand, if you have a handicap or an elderly person who wishes to be a place, please fill in that in the communication column. We will consider it to the extent possible.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no exemption from cancellation charge due to weather conditions.
However, this does not mean in the event of a disaster where public transportation such as railways and expressways is closed, so please contact the local area (0544-58-6881).

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

We accept changes from your online reservation page or by phone or inquiry form.

  • If you want to operate it yourself from an online reservation
    From the user login screen, log in and operate your request from the "Confirm/Correct" button on the reservation.
  • Inquiry form from the web
    Please contact us from this form.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

Reservations by e-mail are not accepted.

For changes, cancellations, additions, etc., please log in from My Page and complete the procedure, or contact and request from the inquiry form from the web.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

It is not necessary. On the day of your stay, you will be charged the accommodation fee at the local front desk.
If you are using as a group, we may ask you to pay in advance.

Q
Do I need to make a reservation for rental items?
A

レンタル数に限りがありますので、繁忙期などはご予約をして頂いた方が確実です。
当日空きがあればお貸し出しも可能です。
特にテント、タープ、BBQグリル、テーブル、チェア等は品切れの場合がございます。
オンライン予約の「レンタル」にてご予約を承っております。

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
I can't connect to the help desk phone...
A

Depending on the day, it will be very crowded.
We're sorry, but please change your time and call back, or we accept online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from the inquiry form from the web. We will contact you back.

Q
Where can I ask about local matters?
A

For various inquiries such as accommodation facilities, please call pica help desk or contact and request from the inquiry form on the web. We will contact you back.

Please contact the local front desk at 0544-58-6881 for weather and surrounding road conditions.

Q
Can I wait for the cancellation?
A

By using the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • "The reservation process is complete. When the screen appears, the reservation registration is completed. Please also check the email you will receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following possible reasons for not arriving are:

If you use Lee's e-mail address
In free mail such as gmail, hotmail, yahoo mail, etc., it has been reported that mail is sent to a recycle bin or another folder.
Can you search for "pica" using the search function, etc., or check the recycle bin?

If your email address is misspelled

If you register a mobile email address
If you register with a mobile e-mail address, you may not be able to deliver properly due to character limits, etc. Please change to your PC address in the same way as above.

When you have set your email account to reject or make a specified incoming call
If you cancel the rejection setting etc. in the setting of your own email, it will arrive.
Change pica.co.jp to receive emails from @pica.co.jp's domain.

If the mailbox is full
In order to do so, if you send yourself an email and do not receive it, this case may be possible.

If none of the above cases apply, please contact the PICA Help Desk at 0555-30-4580.

Q
If I make a reservation over the phone, will something be sent to me?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please contact us and request from the web inquiry form such as schedule, number of people, usage fee, etc. We will contact you back.

Q
What if I can't make an internet reservation?
A

We will guide you at the PICA help desk.

Help Desk 0555-30-4580
(Business hours: 9:00 a.m. - 4:00 p.m., closed)

Q
Can I use a credit card?
A

It can be used by each company such as JCB, VISA, MASTER, etc.

Q
Not being charged after Happy Friday discount
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
Not rated after after-holiday discount
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
Can I have a day camp?
A

A day BBQ venue is available.
For more information, please visit The Forest Bbq Garden.

In addition, if there is a space on the day, you may be able to use it.

Please call the front desk at 0544-58-6881 before visiting.
Please note that we do not accept advance reservations.

  • We do not accept E/F/G rate schedules.
Q
Is early check-in possible?
A

事前予約は出来ませんが、当日に空きがありましたら、別途料金でアーリーチェックインが出来る場合があります。

ご来場前にお電話にてご確認ください。 フロント TEL 0544-58-6881

  • We do not accept E/F/G rate schedules.
Q
Can I do a late check-out?
A

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

  • E, F and G price schedules are not allowed.
Q
早朝にチェックアウトすることは可能ですか。
A

はい。可能です。

その場合は、お車は指定の場所にお停めいただきます。
また、チェックアウト方法をご案内いたしますので、チェックインの際にフロントスタッフにお申し出ください。

Q
Can I reserve and stay only for minors?
A

18歳未満の方のみでご宿泊の場合は親権者の方の同意(書面)が必要です。
下記の親権者同意書をプリントアウトし、ご記入、捺印をしていただき、チェックインの際にご提示をお願いします。

※18歳未満の方1人につき1枚が必要です。
※18歳以上であっても宿泊者が高校生の場合は、1人につき1枚が必要です。
※中学生以下のお子様のみでの宿泊はご遠慮ください。

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

1人当たりの料金(人単価プラン)の場合は、キャンセルされた人数に応じてキャンセル料が発生します。
ただし、テントサイトなど1区画(棟)あたりの料金設定の場合は、人数が減っても区画(棟)が変わらなければキャンセル料は発生いたしません。

Q
Is there a fee for changing the type within the period?
A

Takes. The number of nights and buildings (lots) is subject to the cancellation fee.
Changes from 1 lot per night to 1 lot per night of a different type will not occur because it will be treated as a change to the last.
However, in the case of a change from 2 compartments per night to 1 lot per night, a cancellation fee will be charged for 1 lot.

Q
If I have reserved 2 buildings and canceled 1 building near the day, what should I do to pay the cancellation charge?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Administration Building

Q
What kind of things are available at the shop?
A

There are 3-piece sets of charcoal, firewood, juice, tea, shampoo, conditioner, body soap, soap, toothbrush, razor, hand towel, rainwear, etc.
Depending on the product, there may be no out of stock or handling. Please understand in advance.

Inside

Q
Do you need insect repellent measures?
A

It is necessary depending on the season. Since it is a campsite with a lot of nature, it is better to think that there are "mosquitoes, gnats, bees, moths" and so on.
Those who are vulnerable to insects should wear long sleeves, long pants, athletic shoes, etc., and bring screen tents and insect repellent goods.

Q
Are pets allowed?
A

Pets must be accompanied by a person who has requested that effect at the time of booking.
(If you make an internet reservation, there is also a pet entry item.) )

Q
Can fireworks?
A

Fireworks can only be held by hand at the designated place. (Fireworks and loud noises are prohibited.)

Q
Do I have to take my trash home?
A

Please take your trash home with you. Combustible waste will be disposed of for a fee. (Please contact the front desk.)

Cooking building and bath

Q
Do you have a bath facility?
A

This campsite does not have bathing facilities. Please use the nearby bathing facilities.
Nearest bathing facility Mt. Fuji Tenma-no-Yu (20 minutes by car)

Showers are available at the guest house. (Free)
【Hours】8:00-10:00 / 15:00-22:00
(Available until 24:00 the day before holidays)

Q
What is in the kitchen of the tent site?
A

There is a water supply (hot water does not come out), and there is only one place.

hotel

Q
How many cars can I put on the site or cottage?
A

Most types of cars can be installed side by side. Please use the guesthouse side parking lot after 2 cars.

Q
Is there a power outlet that can be used in the cottage during my stay?
A

Yes, there is an outlet in the room.
Please use it carefully because it is shared with equipment such as heaters.

Bonfire / BBQ

Q
Is there a place where large numbers of people can BBQ or gather?
A

A forest barbecue garden is available at an additional charge.
Depending on the day and time, there are days when reservations are full, so we recommend that you make a reservation in advance.
Please use the barbecue garden in the forest because the barbecue around the tent site log cabin with a large number of people may cause trouble.
Reservations and Inquiries: PICA Help Desk 0555-30-4580

Q
Can you burn it with an open flame?
A

The use of fire over an open flame is prohibited. Please use a bonfire stand, barbecue grill, etc.

Q
Is it possible to bonfire?
A

焚火台をご利用いただけましたら、テントサイト、コテージ等、全施設可能です。
コテージをご利用のお客様は、ウッドデッキ下にて焚火台をご使用ください。

Communication environment

Q
Can I connect to my mobile phone?
A

docomo: It connects, but it's out of the area depending on the location.
softbank: You will be connected, but depending on the location, you will be out of the area.
au: Relatively good.

Q
FREE Wi-Fiは利用できますか?
A

There is no internet environment available in all of the venues.

Other

Q
I'm not receiving a member's provisional membership registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

If you register a mobile email address
If you register with a mobile e-mail address, you may not be able to deliver properly due to character limits, etc. Please change to your PC address in the same way as above.

When you have set your email account to reject or make a specified incoming call
If you cancel the rejection setting etc. in the setting of your own email, it will arrive.
Change pica.co.jp to receive emails from @pica.co.jp's domain.

If the mailbox is full
In order to do so, if you send yourself an email and do not receive it, this case may be possible.

If none of the above cases apply, please contact the PICA Help Desk at 0555-30-4580.

Q
Is there a shop nearby?
A

The nearest supermarket takes about 20 minutes by car. It is recommended to buy before coming.

  • Max Value Mannohara Nitta store (20 minutes by car) in Fujinomiya City is the closest.

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA table Fuji