Usage guidance

Guidance

top page> User guide

About reservation

Reservations for PICA resorts are accepted from midnight the same day three months before the use day until the morning of the day.
Online reservations require registration as a PICA member, so it will be easier if you register as a member in advance.
* PICA members have benefits such as priority reservations.

We recommend you make an early reservation through online reservation during popular days such as Golden Week and summer vacation!

For group use

For groups of more than 6 buildings (sections) that are used once (1 night), we will treat it as a group use, and specialized staff will handle it.

You can also book rental items and ingredients!

We also accept reservations for rental items and optional ingredients online. (Food reservation is up to 4 days before use)
You can apply at the same time as the accommodation reservation, and you can add or change it on the way.

Add / change online
You can add it from "Reservation of optional items" by logging in to the reservation my page.

About cancellation / change

  • In case of cancellation, a cancellation fee will be charged based on the table below.
  • When canceling the charge per person (person price plan), a cancellation fee will be charged according to the number of people canceled.
  • Cancellation charges will be sent by mail or email. (Bank transfer. Please bear the transfer fee.)
  • Although there is a cancellation fee such as "The number of buildings has decreased" "I will stay but cancel the reservation of ingredients", if you come to the venue, you may have to pay the cancellation fee locally ..
  • The cancellation fee applies to accommodation reservations and food reservations.
  • You can only change the schedule once during the cancellation period. Please note that if you cancel the changed schedule, the cancellation fee for the first time or the cancellation fee after the change, whichever is higher, will be applied.
Cancellation fee for accommodation reservation

2024年3月31日まで「素泊まりプラン」のみキャンセルチャージを無料といたします。
※食材の都合上お食事付プランは、4日前までキャンセルチャージ無料といたします。
 3日前からのキャンセルは、通常通りのチャージが発生します。
※ご精算(チェックイン)後のキャンセルはお受けいたしかねます。予めご了承ください。

Contact date

cancellation charge

4 days before use date

free

3 days before to the day before use

50%

On the day of use

100%

Cancellation fee for food reservation

Contact date

cancellation charge

4 days before use date

free

3 days before to the day before use

50%

On the day of use

80%

No contact

100%

※利用日当日は含まずカウントします。例えば、8月15日のご予約のキャンセル料発生対象期間は、8月12日からとなります。つまり、8月11日まではキャンセル料、手数料は発生いたしません。

Reservation changes, rental items added, optional ingredients added, cancellation

You can perform each procedure by logging in to "Reservation My Page".

Basic information

Check in Check out

check-in
14: 00-19: 00 (tent site 13: 00-19: 00)
  • If you do not arrive by 19:00, please contact the front desk.
    If you contact us, we will check in until 21:00.
    (Until 2:00 pm, you cannot enter due to cleaning of the room and venue.)
  • Please present the printed "Reservation Details" confirmation at check-in.
  • Payment will be made at check-in.
check out
7:00 ~ 11:00(テントサイトは ~12:00)
  • It is possible to extend the check-out (late check-out). (Charged)
    However, during high season and other seasons, late check-out may not be available depending on the circumstances of the customer checking in on that day.
    If you wish, please be sure to check with the front desk on the day. (We do not accept reservations)

Notes on the venue

  • Use of open fire bonfires, fireworks, generators and karaoke is prohibited.
    * If you want to set a bonfire, please bring goods such as a bucket so that it will not be placed in an open flame. Rental is also available.
  • Fireworks can only be held by hand at the designated place. (Fireworks and loud noises are prohibited.)

Precautions for those who come by car

  • Since the road to the campsite includes some toll road sections, there is a toll of 520 yen for ordinary cars (1,250 yen for large cars, campers, etc.).
    Please understand it beforehand.
    Please be sure to receive a receipt for the Minami Fuji Evergreen Line when you visit.
    Please note that a confirmation will be made at the front desk upon check-in.
    If you pass on the toll road again during your stay, you will only be refunded the toll in exchange for a second receipt if you present a receipt with the above confirmation.
  • At the entrance automatic gate of the amusement park Grinpa parking lot, a parking fee of 1,200 yen will be charged.
    We will refund you at check-in, so please be sure to press the button to receive a receipt.
    * Please note that we cannot refund the parking fee for customers who do not have receipts.
  • Most types of cars can be sideways. Please use the guest house side parking lot for 2 cars or more.
    Cottages IORI and ROJI, and the setup tent site can be parked nearby, but cannot be sideways.
  • You will not be able to enter by car at night (22:00 to 7:00). Please check with the front desk.
  • Driving on the motorcycle is prohibited.

Attention About room and site use

  • Campika offers staff members to look around the area at night to make your stay comfortable.
    We ask for your understanding and cooperation in manners so that you can spend a quiet time after 10 p.m.
    (After 10:00 p.m., it is also prohibited to drive in the hall.)
  • 場内にはゴミステーションを設けてあります。
    可燃ゴミ・不燃ゴミ等 それぞれの分別方法に従い捨てて下さい。(粗大ゴミはお持ち帰り下さい)
  • If you stay 2 nights or more and the type of room changes, please check out by 11:00 a.m. and enter the next room after 2:00 p.m.

About the bath

<Usage time> AM: 8: 00-10: 30, PM: 15: 00-22: 00
There is no reservation system, so you can use it freely within the time limit.
Amenity goods (towels, soap, shampoo, hair dryer, etc.) are not provided in the bathhouse, so please bring them with you.
(Some items are sold at the shop.)

More about Amusement Park Granpa

business hours

It changes depending on the season. Please check the website of the amusement park.

Status of attractions

You can check it on the website of the amusement park.

Guest Free Pass Special Price

If you are staying at a new pass separately, you can purchase it at a special price at the amusement park entrance gate by presenting your accommodation receipt.
* There is no special price for each attraction. Please see the amusement park Granpa HP attractions page for the price of the attraction.

Normal rate

Special rate

Admission: Adult

1,300 yen

Complimentary for guests (1 day)

Admission: Children

850 yen

Complimentary for guests (1 day)

One-day coupon: Adult (including entrance fee)

3,700 yen

2,600 yen

One-day coupon: Children and seniors (including entrance fee)

2,700 yen

2,100 yen

Adults: Junior high school students (13 years old) or older / Children: 3-12 years old / Seniors: 55 years old and over

About accompanying pets

  • Please note that pets are only allowed to be informed when making a reservation. (Pet input items are also available for online reservations.)
  • For dogs, there is an accommodation charge.

Precautions for accompanying pets

  • Please be sure to connect with leads etc. in the venue.
  • When you bring it indoors, put it in a cage, basket, etc. (with a bottom).
    (Cage rental is not available, so please bring your own)
  • It is forbidden to walk around the site / building where other customers are in the hall.
  • You cannot take you to the guest house or public space.
  • Do not take a bath or go out with your pet alone.
  • Please take responsibility for the disposal of excrement. (Please dispose of with burning garbage)
  • 5種混合以上の予防接種、狂犬病予防接種を済ませたワンちゃんであることがお連れいただく際の大前提です。(最終摂取日より3年以内)
    疾患やアレルギー等で予防接種が出来ない場合はその限りではありません。
  • Please refrain from using the dog during the heat.
  • For dogs who have a habit of chewing or fighting, please be careful with using a muzzle.
  • The owner is responsible for monitoring the behavior of the pet dog.
  • In the unlikely event of an accident, the owner is responsible for resolving it.
  • If you inconvenience others or fail to comply with the above, we may refuse to stay overnight.

Estimated temperature

The local elevation is about 1200m.
It is an area where the climate tends to change, such as the difference in temperature between day and night. Please be careful about clothes and equipment.

January

February

March

April

May

June

July

August

September

October

November

December

Highest temperature

2.7℃

3.1℃

6.2℃

11.5℃

15.4℃

18.1℃

21.6℃

23.4℃

20.1℃

15.0℃

10.1℃

5.4℃

Lowest Temperature

-7.1℃

-6.6℃

-4.6℃

1.6℃

6.4℃

10.6℃

14.6℃

15.5℃

12.1℃

5.9℃

0.2℃

-5.2℃

* The above values are -5°C from Gotemba Observatory (altitude 472m). It becomes a guide to the last.

Various inquiries

Inquiries regarding facility and accommodation reservations

Please read "Frequently Asked Questions" before contacting us.
In addition, details such as facility equipment and floor plans are provided at "Accommodation Facilities".

You can change, cancel, or add options (ingredients, rental items) on your own My Page.
* It may not be possible to make some changes immediately before.

Please contact us by email using the inquiry form below.
We will reply to you one by one.
* Inquiries may increase before consecutive holidays, summer vacation, and the year-end and New Year holidays, and it may take time to respond.

Inquiries by phone

General reception

 📞0555-30-4580

PICAヘルプデスク 営業時間:9時~16時(日休み)
※総合受付のため「PICA富士ぐりんぱ」のお問い合わせとお申し出いただくとスムーズです。

Local front desk

 📞055-965-1331

PICA Fuji Grinpa (Closed: Tuesdays and Wednesdays *excluding busy season)
2427 Fujiwara, Suyama, Susono City, Shizuoka 410-1231

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Fuji Green