FAQ

FAQ

Top page> FAQ

About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

For online bookings, cancellations cannot be processed on the day before and on the day of the event.
Contact the local front desk or
Or contact us using this form.
We will contact you for confirmation. The cancellation process is then performed.
However, based on the incoming time of the email, we will also charge a cancellation fee.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I would like to specify the location of the parcel... (I would like to know the location of the parcel in advance.)
A

Site and room numbers cannot be specified.

The site is allocated in advance from 10 days to 1 week before the date of stay.
In principle, we will allocate in the order in which you made your reservation, so please note that even if your request is written in the remarks column, we may not be able to respond to your request depending on the reservation status and the order of reservation.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no exemption from cancellation charge due to weather conditions.
However, this does not mean in the event of a disaster where public transportation such as railways and expressways is closed, so please contact the local (0551-25-4451).

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

We accept changes from the customer's My page of the online reservation or by the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us using this form.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

Reservations by e-mail are not accepted.

For changes, cancellations, additions, etc., please proceed from my page from the login screen on the online reservation site or contact and request from this form.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

there is no need. Payment will be made at the local front desk on the day of stay.
In case of group use, we may ask you to pay in advance.

Q
Do I need to make a reservation for rental items?
A

レンタル数に限りがありますので、繁忙期などはご予約をして頂いた方が確実です。
当日空きがあればお貸し出しも可能です。
特にテント、タープ、BBQグリル、テーブル、チェア等は品切れの場合がございます。
オンライン予約の「レンタル」にてご予約を承っております。

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
Pica help desk phone is not connected.
A

Depending on the day, it will be very crowded.
We're sorry, but please change your time and call back, or we accept online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from the inquiry form from the web. We will contact you back.

Q
Where can I ask about local matters?
A

For various inquiries such as accommodation facilities, please call pica help desk or contact and request from this form. We will contact you back. Please contact the local front desk at 0555-62-4155 for weather and surrounding road conditions.

Q
Can I wait for the cancellation?
A

We do not accept waiting in order to cancel.
However, if you use the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • Reservation registration is complete when the screen "Reservation procedure is complete" appears. Please also check the email you receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Will I receive anything if I make a phone reservation?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Q
What if I can't make an internet reservation?
A

PICAヘルプデスクにてご案内いたします。

ヘルプデスク 0555-30-4580(営業時間:9時~16時・日曜定休日)

Q
Happy Friday discount not available
A

Happy Friday discounts are not eligible.

Q
After-Holiday discount rates are not available
A

This is because it is not an after-holiday date or does not meet the applicable conditions.

Q
Can I check in early?
A

Advance reservations are not possible, but early check-in may be possible at an additional charge if there is room on the day.

Please call us before you come. Front TEL 0551-25-4451

  • We do not accept E/F/G rate schedules.
Q
Can I check out late?
A

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

  • We do not accept E/F/G rate schedules.
Q
Can I have a day camp?
A

If there is a space on the day, you may be able to use it.

Please call the front desk at 0551-25-4451 before visiting.
Please note that we do not accept advance reservations.

  • We do not accept E/F/G rate schedules.
Q
Can I reserve and stay only for minors?
A

18歳未満の方のみでご宿泊の場合は親権者の方の同意(書面)が必要です。
下記の親権者同意書をプリントアウトし、ご記入、捺印をしていただき、チェックインの際にご提示をお願いします。

※18歳未満の方1人につき1枚が必要です。
※18歳以上であっても宿泊者が高校生の場合は、1人につき1枚が必要です。
※中学生以下のお子様のみでの宿泊はご遠慮ください。

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

1人当たりの料金(人単価プラン)の場合は、キャンセルされた人数に応じてキャンセル料が発生します。
ただし、テントサイトなど1区画(棟)あたりの料金設定の場合は、人数が減っても区画(棟)が変わらなければキャンセル料は発生いたしません。

Q
Is there a change of type within the period? Is there a fee, etc.?
A

Takes. The number of nights and buildings (lots) is subject to the cancellation fee.
Changes from 1 lot per night to 1 lot per night of a different type will not occur because it will be treated as a change to the last.
However, in the case of a change from 2 compartments per night to 1 lot per night, a cancellation fee will be charged for 1 lot.

Q
What should I do if I have reserved 2 lots and canceled 1 lot when the day is near?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Administration Building

Q
What kind of things are available at the shop?
A

Fuels such as firewood, charcoal, igniters, white gasoline, gas cartridges, ice, soft drinks, beer, local sake and sweets, cup ramen, salad oil and other foodstuffs.
There are daily necessities such as detergents, sponges, paper plates, and igniter lighters.
Local vegetables are also available depending on the season.
Depending on the product, there may be no out of stock or handling. Please understand in advance.

Q
Can I use a credit card.
A

Credit cards are accepted by each company.

Inside

Q
Do you need insect repellent measures?
A

It is necessary depending on the season. Since it is a campsite with a lot of nature, it is better to think that there are "mosquitoes, gnats, bees, moths" and so on.
Those who are vulnerable to insects should wear long sleeves, long pants, athletic shoes, etc., and bring screen tents and insect repellent goods.

Q
Are pets allowed?
A

宿泊棟は「ドッグキャビン」「ドッグコテージ」以外のキャビン・コテージは、ペットを連れての宿泊はできません。(室内犬や猫、インコ、その他すべてのペット含む)
テントサイトの方は「手ぶらキャンプサイト」以外ペットと一緒に宿泊できますが、共用のキャンパーキッチン(炊事棟)、トイレは入場できません。(センターハウスの中は抱えての入場はできます)
ご予約なしでもドックランは有料(1頭目 1,000円、2頭目以降 600円)でご利用いただけます。

Q
Can fireworks be done?
A

Unfortunately, there are many pine leaves that are easy to ignite, so we prohibit it including hand-held fireworks.

Q
Do I have to take my trash home?
A

It is collected separately. There is no designated garbage bag, so please prepare your own.
Please put garbage and burned garbage in garbage bags, and discard cardboard, bottles, cans, and plastic bottles at designated areas.
Other garbage is possible to take home.

Cooking building and bath

Q
Do you have a bath facility?
A

場内にはお風呂施設がございません。
有料ですが、センターハウス内に男女別シャワールーム(大人210円・子供100円)がございます。
また近くに日帰り温泉「天然美肌温泉 クララの湯」があります。割引券もございます。

Q
How to use the shower room for men and women in the center house?
A

男女それぞれ10室ずつ計20室ございます。
コイン式ではありませんので、センターハウスの営業時間内に、フロントにて料金 (大人210円・子供100円)をお支払いください。
ボディソープ、リンスインシャンプー、ドライヤーは付いております。

Q
Please tell me what is in the kitchen of the tent site
A

Water supply (hot water is also available) and gas stand only. Please bring garbage bags, detergents, sponges, etc.

Accommodation (cottages and other buildings)

Q
How many cars can I put?
A

You can enter one car right next door. There are 2 log cabins for 10 people.
If there is a car other than that, it will be parked outside the venue. We will guide you at the front desk on the day.
If it becomes more than the regulation, please contact us in advance.

Q
Can I put a tarp next to the log cabin?
A

There are places that can be stretched by each log cabin and places that cannot be stretched.

タープ設営不可ログキャビン
  • Log cottage terrace
  • Log cottage loft & terrace
  • Log Cottage Grande
  • Campfire cottage
Q
Can I barbecue next to the log cabin?
A

In the case of cabins, barbecues and burners on the deck are not allowed, but you can enjoy it in the soil place that has been lowered further.
The cottages also have a large deck and barbecue grills for guests to enjoy on deck.

Q
Is there detergent or shampoo in the log cabin?
A

Body soap and rinse-in shampoo are provided in the shower room. Please bring your own towels.

Detergents and sponges for the kitchen are not available, so please bring your own.

Q
Is there a power outlet that can be used during my stay?
A

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Q
Is there a bath mat or slippers in the log cabin?
A

Please bring it with you as it is not prepared.
Slippers and towels are also sold at the shop.

Tent site

Q
Can I leave generators and engines free?
A

It is a campsite in a quiet forest. Even a little sound will bother you. Generators and engines are prohibited.

Q
Can I put more than two tents in one tent site?
A

I can't put it up. At one site, there will be 1 tent, 1 tarp, and 1 car.
In the case of more than that, you will need to reserve the required quantity of parcels. The same is the case in the free time.

Q
Could you make it to a site adjacent to a friend?
A

Depending on the reservation situation, it may not be available next to each other.
Please understand in advance.

In addition, we can not accept adjacent wishes at sites of different types.

Q
Can I use the bike site with ordinary cars?
A

The bike site can be used with ordinary cars, but please note that the tarp may not be stretched because it is narrow as much as 50 m2 overall.

Q
Can you pitch a very large tent?
A

The tent site is located in a gentle slope, so almost all sites include steps and slopes.
In addition, since the size notation of the tent site is written in the approximate size including the parking lot, the site, and the above slope, it is a site where it is difficult to put up a large tent.

Powered A-site
◆Aim of the tent which can be put up◆
○...Tough Dome 3025 & Hexaterp
△(No room)...Landlock Living Shell
×: Pilz 15 Weathermaster Wide 2 Room Cocoon II

Powered C site
◆Aim of the tent which can be put up◆
△(No room)...Tough Dome 3025 & Hexaterp
×... 2-room tents for each manufacturer

Bonfire / BBQ

Q
Is there a place where large numbers of people can BBQ or gather?
A

Barbecue square is available at an additional charge.
Depending on the day and time of day, there are days when reservations are full, so we recommend that you make a reservation in advance. (PICA Help Desk, 0555-30-4580)
Please use the barbecue square because the barbecue around the tent site log cabin may cause trouble for a large number of people.

Q
焚火は出来ますか?
A

焚火台をご利用いただけましたら、テントサイト、コテージ等、全施設可能です。

コテージをご利用のお客様は、ウッドデッキ下にて焚火台をご使用ください。

Q
Can I light a fire over an open flame?
A

The use of fire over an open flame is prohibited. Please use a bonfire stand, barbecue grill, etc.

Communication environment

Q
Can I connect to my mobile phone?
A

It varies depending on the place where you use it, but docomo=○, au=△, softbank, etc. = ×, etc.

Q
FREE Wi-Fiは利用できますか?
A

There is no internet environment available for all accommodation sites.
Free Wi-Fi is available only around the center house.

Other

Q
I haven't received the member's temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Is there a supermarket or convenience store nearby?
A

The nearest supermarket is a 20-minute drive away, and a convenience store is a 15-minute drive away. We recommend that you buy it before you visit.
The nearest supermarkets are "Ogino Nirasaki Store", "Ogino Nirasaki Ekimae Store" and "Trial Nirasaki Store" near Nirasaki IC.
Convenience stores will also be in the same area.

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Yatsugatake Akeno