FAQ

FAQ

Top page> FAQ

About reservation

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
Do I need to make a reservation for rental items?
A

Since the number of rentals is limited, it is sure that you make a reservation during busy season.
If there is space on the day, it is also possible to rent it.
In particular, tents, tarps, BBQ grills, tables, chairs, etc. may be out of stock.
We accept reservations by "Rental" of online reservation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

We accept changes from the customer's My page of the online reservation or by the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us using this form.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

Reservations by e-mail are not accepted.

For changes, cancellations, additions, etc., please proceed from my page from the login screen on the online reservation site or contact and request from this form.

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

原則として、予約金(前払い・内金)は必要ありません。宿泊日当日に、現地フロントにてお支払いください。
ただし、団体でのご利用の場合は、事前にお支払いをお願いする場合がございます。

また、WEB決済でご予約の場合は、予約確定時にクレジットカード決済となります。

Q
WEB決済ってどんな仕組み?
A

予約確定時に、クレジットカード決済が行われます。

ご予約内容の変更などにより決済金額が変更となる場合は、変更後の金額で再度クレジットカード決済を行い、変更前の決済は取り消しとなります。

変更前の決済分がカード会社から返金される時期は、カード会社によって異なります。
返金時期については、恐れ入りますが、ご利用のクレジットカード会社へお問い合わせください。

  • キャンセル料金が発生する場合
    ご予約時にお支払いいただいた金額からキャンセル料金を差し引き、差額を返金いたします。
  • キャンセル料金発生期間内に、同じ宿泊日の予約を取り直された場合
    返金処理の確認が必要となります。
    必ずヘルプデスクまでご連絡ください。
Q
オンライン予約の際にWEB決済で予約をした。 二重にクレジットカード決済がされている
A

ご予約確定時に、クレジットカード決済が行われます。

予約内容を変更した場合は、変更後の金額で再度決済され、変更前の決済分は返金処理されます。
そのため、一時的に2回分が引き落とされる場合がありますが、変更前の決済分は後日返金されますのでご了承ください。

  • 返金時期はカード会社により異なり、数日~75日程度かかる場合があります。
  • 返金処理の状況やカード会社へのデータ到着状況については、PICAでは確認できません。
    返金状況については、カード名義人ご本人様よりご利用のカード会社へお問い合わせください。
Q
I would like to specify the location of the parcel... (I would like to know the location of the parcel in advance.)
A

Site and room numbers cannot be specified.

The site is allocated in advance from 10 days to 1 week before the date of stay.
In principle, we will allocate in the order in which you made your reservation, so please note that even if your request is written in the remarks column, we may not be able to respond to your request depending on the reservation status and the order of reservation.

Q
Can I reserve and stay only for minors?
A

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

Q
Pica help desk phone is not connected.
A

Depending on the day, it will be very crowded.
We're sorry, but please change your time and call back, or we accept online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from the inquiry form from the web. We will contact you back.

Q
Where can I ask about local matters?
A

For various inquiries such as accommodation facilities, please call pica help desk or contact and request from this form. We will contact you back. Please contact the local front desk at 0555-62-4155 for weather and surrounding road conditions.

Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Will I receive anything if I make a phone reservation?
A

いいえ、予約確認書の送付は行っておりません。
お電話口で「予約番号」を伝えさせていただきますので、必ずメモをとり控えておいてください。
予約の変更やキャンセルの際も、予約番号があればスムーズに手続きができます。
現地フロントでチェックインの際もレジストレーションカードに「予約番号」の記入が必要になります。
また、Eメールアドレスをお持ちの場合、オペレーターがメールアドレスを登録することで、お客様ご自身で予約内容を確認いただくことができます。
パスワードは「パスワード再発行の手続き」で送付されます。

Q
Can I wait for the cancellation?
A

We do not accept waiting in order to cancel.
However, if you use the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • Reservation registration is complete when the screen "Reservation procedure is complete" appears. Please also check the email you receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
Q
What if I can't make an internet reservation?
A

PICAヘルプデスクにてご案内いたします。

ヘルプデスク 0555-30-4580(営業時間:9時~16時・日曜定休日)

Q
ハッピーフライデー割引料金になっていません
A

割引適用日でないか、もしくは、割引適用条件外の場合がございます。

また、プレミアムハッピーフライデー割引の場合
ご予約時は、通常のハッピーフライデー宿泊料金が表示されます。
条件を満たしたご予約については、チェックイン時に割引いたします。

Q
アフターホリデー割引後の料金になっていません
A

割引適用日でないか、もしくは、割引適用条件外の場合がございます。

また、プレミアムアフターホリデー割引の場合
ご予約時は、通常のアフターホリデー宿泊料金が表示されます。
条件を満たしたご予約については、チェックイン時に割引いたします。

Q
Can I check in early?
A

Advance reservations cannot be made, but if there is a vacancy on the day, you may be able to check in early for an additional fee.

Please call us before visiting.

Q
Can I check out late?
A

If there is a vacancy on the day, you may be able to extend the check-out time for an additional fee.

Advance reservations cannot be made, so please check at the front desk on the day.

Q
Can I have a day camp?
A

If there is a vacancy on the day, you may be able to use it.

Please call the front desk before visiting.
Please note that we do not accept advance reservations.

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Cancellation

Q
When does the cancellation fee start?
A

Eligible from 3 days before the date of use. No fees will be charged up to 4 days in advance. In the case of ingredients, it is eligible from 3 days before the date of use.

  • For example, a cancellation fee for a reservation made on August 15 will be charged from August 12. In other words, there will be no cancellation fees or handling fees until August 11th.
Q
I want to cancel my reservation for tomorrow and today...
A

For online bookings, cancellations cannot be processed on the day before and on the day of the event.
Contact the local front desk or
Or contact us using this form.
We will contact you for confirmation. The cancellation process is then performed.
However, based on the incoming time of the email, we will also charge a cancellation fee.

Q
How do I pay the cancellation fee?
A

ご予約方法にて支払い方法が異なります。

  • 「WEB決済」にてご予約の場合
    ご予約時にお支払いいただいた金額から、キャンセル料金を差し引いた差額を返金いたします。
    ※新規予約(別の予約番号)にてご予約を取り直した場合は、必ずヘルプデスクへご連絡ください。
  • 「現地精算」にてご予約の場合
    キャンセル料金のお支払いについて、メールまたは郵送にてご案内いたします。
    ご案内内容をご確認のうえ、マイページからクレジットカード決済、または指定の銀行口座へのお振込みにてお支払いください。
Q
What if it rains? Is there a reservation cancellation fee?
A

雨天でも当施設は通常営業しております。 ご予約のお客様は雨具等の準備を整えてお越しください。

「どうしても・・・この天気では・・・」という時には 日程変更(手数料等かかりません)をお勧めいたします。
但し、日程変更の場合、変更回数は1回のみとなります。
キャンセルチャージ発生期間内に、お客様の都合で日程変更を行い、その変更した日程をキャンセルする場合のキャンセルチャージは、初回のキャンセルチャージか、変更後のキャンセルチャージのどちらか高い方が適用となりますので、ご注意ください。

ただし、鉄道・高速道路などの公共交通機関が不通となるような災害時においてはその限りではありませんので、その際は現地(0551-25-4451)にお問い合わせください。

Q
Is there a change of type within the period? Is there a fee, etc.?
A

Takes. The number of nights and buildings (lots) is subject to the cancellation fee.
Changes from 1 lot per night to 1 lot per night of a different type will not occur because it will be treated as a change to the last.
However, in the case of a change from 2 compartments per night to 1 lot per night, a cancellation fee will be charged for 1 lot.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

For per capita rates (per person rate plan), a cancellation fee will be charged depending on the number of people canceled.
However, in the case of setting the price per section (building) such as a tent site, a cancellation fee will not be incurred unless the partition (building) changes even if the number of people decreases.

Q
What should I do if I have reserved 2 lots and canceled 1 lot when the day is near?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Administration Building

Q
What kind of things are available at the shop?
A

Fuels such as firewood, charcoal, igniters, white gasoline, gas cartridges, ice, soft drinks, beer, local sake and sweets, cup ramen, salad oil and other foodstuffs.
There are daily necessities such as detergents, sponges, paper plates, and igniter lighters.
Local vegetables are also available depending on the season.
Depending on the product, there may be no out of stock or handling. Please understand in advance.

Q
Can I use a credit card.
A

Credit cards are accepted by each company.

Inside

Q
Do you need insect repellent measures?
A

It is necessary depending on the season. Since it is a campsite with a lot of nature, it is better to think that there are "mosquitoes, gnats, bees, moths" and so on.
Those who are vulnerable to insects should wear long sleeves, long pants, athletic shoes, etc., and bring screen tents and insect repellent goods.

Q
Can fireworks be done?
A

Unfortunately, there are many pine leaves that are easy to ignite, so we prohibit it including hand-held fireworks.

Q
Do I have to take my trash home?
A

It is collected separately. There is no designated garbage bag, so please prepare your own.
Please put garbage and burned garbage in garbage bags, and discard cardboard, bottles, cans, and plastic bottles at designated areas.
Other garbage is possible to take home.

Cooking building and bath

Q
Do you have a bath facility?
A

There is no bath facility in the hall.
There is a separate shower room (adult 210 yen, child 100 yen) in the center house.
There is also a one-day hot spring "Natural Beautiful Skin Hot Spring Clara-no-Yu" nearby. Discount tickets are also available.

Q
How to use the shower room for men and women in the center house?
A

There are a total of 20 rooms, 10 for men and women each.
Since it is not a coin-operated type, please pay the fee (adult 210 yen, child 100 yen) at the front desk during the business hours of the center house.
Body soap, rinse-in shampoo and hair dryer are provided.

Q
Please tell me what is in the kitchen of the tent site
A

Water supply (hot water is also available) and gas stand only. Please bring garbage bags, detergents, sponges, etc.

Accommodation (cottages and other buildings)

Q
How many cars can I put?
A

You can enter one car right next door. There are 2 log cabins for 10 people.
If there is a car other than that, it will be parked outside the venue. We will guide you at the front desk on the day.
If it becomes more than the regulation, please contact us in advance.

Q
Can I put a tarp next to the log cabin?
A

There are places that can be stretched by each log cabin and places that cannot be stretched.

Tarp non-set up log cabin
  • Log cottage terrace
  • Log cottage loft & terrace
  • Log Cottage Grande
  • ログコテージ・こ火と
Q
Can I barbecue next to the log cabin?
A

In the case of cabins, barbecues and burners on the deck are not allowed, but you can enjoy it in the soil place that has been lowered further.
The cottages also have a large deck and barbecue grills for guests to enjoy on deck.

Q
Is there detergent or shampoo in the log cabin?
A

Body soap and rinse-in shampoo are provided in the shower room. Please bring your own towels.

Detergents and sponges for the kitchen are not available, so please bring your own.

Q
Is there a power outlet that can be used during my stay?
A

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Q
Is there a bath mat or slippers in the log cabin?
A

Please bring it with you as it is not prepared.
Slippers and towels are also sold at the shop.

Tent site

Q
Can I leave generators and engines free?
A

It is a campsite in a quiet forest. Even a little sound will bother you. Generators and engines are prohibited.

Q
Can I put more than two tents in one tent site?
A
  • Auto Site: If it fits in the lot, you can set up multiple tents and tarps.
  • Free site: 1 tent and 1 tarp per site.

* Up to 1 car per site

Q
Could you make it to a site adjacent to a friend?
A

Depending on the reservation situation, it may not be available next to each other.
Please understand in advance.

In addition, we can not accept adjacent wishes at sites of different types.

Q
ソロ・デュオ専用サイトは普通車を駐車できますか?
A

車両を1台駐車できますが、全体で50平米ほどと狭いため、タープは張れない場合がございますので、あらかじめご了承ください。

Q
Can you pitch a very large tent?
A

The tent site is located in a gentle slope, so almost all sites include steps and slopes.
In addition, since the size notation of the tent site is written in the approximate size including the parking lot, the site, and the above slope, it is a site where it is difficult to put up a large tent.

Powered A-site
◆Aim of the tent which can be put up◆
○...Tough Dome 3025 & Hexaterp
△(No room)...Landlock Living Shell
×: Pilz 15 Weathermaster Wide 2 Room Cocoon II

Powered C site
◆Aim of the tent which can be put up◆
△(No room)...Tough Dome 3025 & Hexaterp
×... 2-room tents for each manufacturer

Bonfire / BBQ

Q
Is there a place where large numbers of people can BBQ or gather?
A

Barbecue square is available at an additional charge.
Depending on the day and time of day, there are days when reservations are full, so we recommend that you make a reservation in advance. (PICA Help Desk, 0555-30-4580)
Please use the barbecue square because the barbecue around the tent site log cabin may cause trouble for a large number of people.

Q
Can I make a bonfire?
A

If you use the bonfire, you can use all facilities such as tent sites and cottages.

Guests staying at the cottage are kindly requested to use the bonfire stand under the wooden deck.

Q
Can I light a fire over an open flame?
A

The use of fire over an open flame is prohibited. Please use a bonfire stand, barbecue grill, etc.

Communication environment

Q
Can I connect to my mobile phone?
A

It varies depending on the place where you use it, but docomo=○, au=△, softbank, etc. = ×, etc.

Q
Can I use FREE Wi-Fi?
A

There is no internet environment available for all accommodation sites.
Free Wi-Fi is available only around the center house.

Pets

Q
Can I stay with my pet?
A

ペットの同伴は、「ドッグコテージ」または、「ドッグキャビン」にご宿泊される方に限ります。
それ以外の施設では、ペットの同伴はできませんので、あらかじめご了承ください。
また、テントサイトの方はペットと一緒に宿泊できますが、
共用のキャンパーキッチン(炊事棟)、トイレは入場できません。(センターハウスの中は抱えての入場はできます)

ペット同伴に関する詳細については、利用案内をご確認ください。

Q
Do I need a dog vaccination certificate?
A

It is a major premise when taking a dog that has been vaccinated against 5 or more types of vaccinations and rabies vaccinations.
In order to use it with more peace of mind, please bring your vaccination certificate or a photocopy.

* This does not apply if vaccination cannot be done due to illness or allergies.

Other

Q
I haven't received the member's temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
福利厚生補助制度のご利用について
A

当施設では2025年度4月より中高生以下のお子様のご宿泊代が無料となっております。

それに伴い、各種補助金のご利用については、中高生以下のお子様分の補助金はお使い頂けませんので、予めご理解、ご了承いただきますようお願いいたします。

Q
Is there a supermarket or convenience store nearby?
A

The nearest supermarket is a 20-minute drive away, and a convenience store is a 15-minute drive away. We recommend that you buy it before you visit.
The nearest supermarkets are "Ogino Nirasaki Store", "Ogino Nirasaki Ekimae Store" and "Trial Nirasaki Store" near Nirasaki IC.
Convenience stores will also be in the same area.

Q
ほじょ犬(身体障害者補助犬)の受け入れについて
A

ほじょ犬のご宿泊に必要なフード、水入れ、食器、排泄シーツ、マット等の宿泊セットは、基本的にはほじょ犬のご利用者様側でご用意いただくようお願いしております。
ご予約の際に施設側でご用意させていただくものがある場合は、事前にご相談ください。

お部屋でのほじょ犬の待機場所はご利用者様が適当と思うところ(部屋の隅など)をご利用ください。
その際、ほじょ犬の専用の敷物などはご使用者様がご持参ください。

宿泊施設付属の共同浴場については、ご同伴者様がおみえになる場合、ご同伴者様にほじょ犬をお預かりいただくことでご利用いただいております。
ご同伴者様がいらっしゃらない時やご同伴者様も一緒にご入浴をご希望される際には、
ご利用者様ご自身の客室内、もしくは施設がご提案する施設内の待機場所にてほじょ犬だけで待機できるかをご相談させていただき、問題がなければご利用いただけます。

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Yatsugatake Akeno