Usage guidance


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About reservation

Reservations for PICA resorts are accepted from midnight the same day three months before the use day until the morning of the day.
Online reservations require registration as a PICA member, so it will be easier if you register as a member in advance.
* PICA members have benefits such as priority reservations.

We recommend you make an early reservation through online reservation during popular days such as Golden Week and summer vacation!

For group use

For groups of more than 6 buildings (sections) that are used once (1 night), we will treat it as a group use, and specialized staff will handle it.

You can also book rental items and ingredients!

We also accept reservations for rental items and optional ingredients online. (Food reservation is up to 4 days before use)
You can apply at the same time as the accommodation reservation, and you can add or change it on the way.

Add / change online
You can add it from "Reservation of optional items" by logging in to the reservation my page.

About cancellation / change

About cancellation fee

  • In case of cancellation, a cancellation fee will be charged based on the table below.
  • Cancellation charges will be sent by mail or email. (Bank transfer. Please bear the transfer fee.)
  • When canceling the charge per person (person price plan), a cancellation fee will be charged according to the number of people canceled.
  • Although there is a cancellation fee such as "The number of buildings has decreased" "I will stay but cancel the reservation of ingredients", if you come to the venue, you may have to pay the cancellation fee locally ..
  • The cancellation fee applies to accommodation reservations and food reservations.
  • You can only change the schedule once during the cancellation period. Please note that if you cancel the changed schedule, the cancellation fee for the first time or the cancellation fee after the change, whichever is higher, will be applied.
Cancellation fee for accommodation reservation

Contact date

cancellation charge

4 days before use date


3 days before to the day before use


On the day of use


Cancellation fee for food reservation

Contact date

cancellation charge

4 days before use date


3 days before to the day before use


On the day of use


No contact



Reservation changes, rental items added, optional ingredients added, cancellation

You can perform each procedure by logging in to "Reservation My Page".

Basic information

Check in Check out

13:00 ~ 19:00
  • If you do not arrive by 19:00, please be sure to contact the local reception.
    If you contact us, we will check in until 21:00.
  • 連泊割引「ハッピーフライデー」ご利用の場合、8:00~20:00チェックインが可能です。
    > ハッピーフライデー詳細はこちら
  • At the time of check-in, please present the "Reservation Details" confirmation sent to you (printed out) to the front desk.
check out
8:00 ~ 10:00(オートキャンプサイトは ~12:00)
  • Check-out can be extended (overtime). (Charged)
    However, depending on the circumstances of the customer checking in on that day, overtime may not be available, so if you wish, please be sure to check with the front desk on the day. (We do not accept reservations)

Notes on the venue

  • The use of open fire, fireworks, generators, and karaoke is prohibited on site.
    (If you want to use a bonfire, please bring goods such as a bucket so that it does not become an open flame. Rental is available.)
  • Please separate the garbage to the garbage station.
    (If you bring in ingredients for the barbecue on the way back, garbage will be take away.) )
  • In the hall, you will be in and out of the gate management.
    Basically, there will be 1 log cabin (2 for 10 people), camping, camper site 1 ward 1.
    If you plan to visit more than that, please use the parking lot outside the gate.
  • In the event of an earthquake, fire, etc., please follow the instructions of the staff. The evacuation meeting place is the plaza in front of the center house.

About accompanying pets

  • Please note that pets are only allowed to be informed when making a reservation. (Pet input items are also available for online reservations.)
  • Please note that cabin cottages other than "Dog Cabin" and "Dog Cottage" cannot accommodate pets. (Including indoor dogs, cats, incoes, and all other pets)

Precautions for accompanying pets

  • Please be sure to connect with leads etc. in the venue.
  • It is forbidden to walk around the site / building where other customers are in the hall.
  • Please do not take them to public spaces such as the center house or cooking building.
  • Please do not leave your pet alone.
  • Please take responsibility for the disposal of excrement. (Please dispose of with burning garbage)
  • 5種混合以上の予防接種、狂犬病予防接種を済ませたワンちゃんであることがお連れいただく際の大前提です。(最終摂取日より3年以内)
  • Please refrain from using the dog during the heat.
  • For dogs who have a habit of chewing or fighting, please be careful with using a muzzle.
  • The owner is responsible for monitoring the behavior of the pet dog.
  • In the unlikely event of an accident, the owner is responsible for resolving it.
  • If you inconvenience others or fail to comply with the above, we may refuse to stay overnight.

Information on Hokuto Citizen's Fee

The following facilities are limited to Hokuto citizens and can be accommodated at a rate exclusively for Hokuto citizens.
Please note that you will need to show your ID as a Hokuto citizen for the number of buildings (number of sites) you will use.

Estimated temperature

Please be careful about clothes and equipment as it may get cold after sunset.













Highest temperature













Lowest Temperature













*The value is from nirasaki observatory.

Various inquiries

Inquiries regarding facility and accommodation reservations

Please read "Frequently Asked Questions" before contacting us.
In addition, details such as facility equipment and floor plans are provided at "Accommodation Facilities".

You can change, cancel, or add options (ingredients, rental items) on your own My Page.
* It may not be possible to make some changes immediately before.

Please contact us by email using the inquiry form below.
We will reply to you one by one.
* Inquiries may increase before consecutive holidays, summer vacation, and the year-end and New Year holidays, and it may take time to respond.

Inquiries by phone

General reception


PICAヘルプデスク 営業時間:9時~16時(日休み)

Local front desk


PICA Yatsugatake Ayeno (closed: Tuesdays and Wednesdays *excluding busy season)
5260-5 Asao, Ayano-cho, Hokuto City, Yamanashi 408-0201

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Yatsugatake Akeno