It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

• Click here for details

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

• Online reservation and availability (24 hours reception)

For online reservations, please make a reservation after completing membership registration.

• Click here for details

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

• Online reservation and availability (24 hours reception)

• Or contact the local front desk directly. PICA Yamanakako TEL: +81-555-62-4155　　　

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

• Online reservation and availability (24 hours reception)

コテージごとに各種プランをご用意しております。
一泊二食付き、素泊まり等、お客様のご希望に合わせてお選びください。

• Click here for a list of accommodation details

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Since the number of rentals is limited, it is sure that you make a reservation during busy season.
If there is space on the day, it is also possible to rent it.
We accept reservations by "Rental" of online reservation.

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

We accept changes from your online reservation page or by phone or inquiry form.

• When you operate by yourself from online reservation

From the user login screen, log in and operate the request from the "Confirm / Correct" button of the reservation.

• Online reservation system: User login screen

• Inquiry form from the web

• Please contact us from this form.

There are two methods. Either facility can be added.

• From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
  Add from the "Add facility" button on the upper left.
  *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
• Make a new reservation.
  *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.

We do not accept reservations by email.

For changes, cancellations, additions, etc., please contact and request from my page from the login screen on the online reservation site or from the inquiry form from the web.

• Online reservation site
• Please contact us from this form.

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

原則として、予約金（前払い・内金）は必要ありません。宿泊日当日に、現地フロントにてお支払いください。
ただし、団体でのご利用の場合は、事前にお支払いをお願いする場合がございます。

また、WEB決済でご予約の場合は、予約確定時にクレジットカード決済となります。

予約確定時に、クレジットカード決済が行われます。

ご予約内容の変更などにより決済金額が変更となる場合は、変更後の金額で再度クレジットカード決済を行い、変更前の決済は取り消しとなります。

変更前の決済分がカード会社から返金される時期は、カード会社によって異なります。
返金時期については、恐れ入りますが、ご利用のクレジットカード会社へお問い合わせください。

• キャンセル料金が発生する場合
  ご予約時にお支払いいただいた金額からキャンセル料金を差し引き、差額を返金いたします。
• キャンセル料金発生期間内に、同じ宿泊日の予約を取り直された場合
  返金処理の確認が必要となります。
  必ずヘルプデスクまでご連絡ください。

ご予約確定時に、クレジットカード決済が行われます。

予約内容を変更した場合は、変更後の金額で再度決済され、変更前の決済分は返金処理されます。
そのため、一時的に2回分が引き落とされる場合がありますが、変更前の決済分は後日返金されますのでご了承ください。

• 返金時期はカード会社により異なり、数日～75日程度かかる場合があります。
• 返金処理の状況やカード会社へのデータ到着状況については、PICAでは確認できません。
  返金状況については、カード名義人ご本人様よりご利用のカード会社へお問い合わせください。

We will decide your location the day before.
This is because all reservations are made, and among them, wheelchairs and elderly people are close to the front desk, people who come in two families are next to each other or close, and as young as possible and families with children are tried to leave.

Therefore, please note that even if you fill in the designation of the place in the communication column, etc., we will not be able to answer as it is.
On the other hand, if you have a handicap or an elderly person who wishes to be a place, please fill in that in the communication column. We will consider it to the extent possible.

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

• Click here for parental consent form

Depending on the day, it will be very crowded.
We're sorry, but please change your time and call back, or we accept online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from the inquiry form from the web. We will contact you back.

• Online reservation site
• Please contact us from this form.

For various inquiries such as accommodation facilities, please call the PICA Help Desk or contact and request from the inquiry form on the web. We will contact you shortly.
Please contact the local front desk at 0555-62-4155 for weather and surrounding road conditions.

• Please contact us from this form.

By using the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]

• Register as a user using the PICA online reservation system.
• Log in
• If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
• You can enter the registration screen by clicking the "Distribution application" button.
• Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
• As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
• "The reservation process is complete. When the screen appears, the reservation registration is completed. Please also check the email you will receive.
• Once delivered, the settings will be cleared. If you wish to receive it again, please register again.

• PICA online reservation system

• There is no limit to the number of registered distributions.
• Please note that cancellation information distribution will be sent to registrants at once and will be on a first-come, first-served basis for completing reservations.

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

• Login screen

Possible reasons for not reaching:

When using a lee email address
In free mail such as gmail, hotmail, yahoo mail, etc., there are cases where emails are sorted into recycle bins and other folders.
Can you search for "pica" using the search function, etc., or check the trash can?

If your email address is misspelled
In this case, you can change to a valid address from the "Change Personal Information" screen after logging in from this login screen.

• Login screen

If you have registered your mobile email address
If you register with a mobile email address, you may not be able to distribute properly due to character limit etc. Please change to the PC address in the same way as above.

If you have set up a rejection or designated incoming call for your email account
If you cancel the rejection setting etc. in the setting of your own email, you will receive it.
Change your settings so that you can receive emails from @pica.co.jp domains.

If the mailbox is full
If you do not receive an email to yourself, this case is possible.

If none of the above cases apply, please contact the PICA Helpdesk at 0555-30-4580.​

いいえ、予約確認書の送付は行っておりません。
お電話口で「予約番号」を伝えさせていただきますので、必ずメモをとり控えておいてください。
予約の変更やキャンセルの際も、予約番号があればスムーズに手続きができます。
現地フロントでチェックインの際もレジストレーションカードに「予約番号」の記入が必要になります。
また、Ｅメールアドレスをお持ちの場合、オペレーターがメールアドレスを登録することで、お客様ご自身で予約内容を確認いただくことができます。
パスワードは「パスワード再発行の手続き」で送付されます。

PICAヘルプデスクにてご案内いたします。

ヘルプデスク 0555-30-4580（営業時間：9時～16時・日曜定休日）

申し訳ございません。
コテージの日帰り利用は承っておりません。

時期により、日帰りプランを販売していることもございますので、プランページをご確認ください。

• プランページ一覧

割引適用日でないか、もしくは、割引適用条件外の場合がございます。

また、プレミアムハッピーフライデー割引の場合
ご予約時は、通常のハッピーフライデー宿泊料金が表示されます。
条件を満たしたご予約については、チェックイン時に割引いたします。

• 割引適用条件の詳細はこちらからご確認ください。

割引適用日でないか、もしくは、割引適用条件外の場合がございます。

また、プレミアムアフターホリデー割引の場合
ご予約時は、通常のアフターホリデー宿泊料金が表示されます。
条件を満たしたご予約については、チェックイン時に割引いたします。

• 割引適用条件の詳細はこちらからご確認ください。

Advance reservations cannot be made, but if there is a vacancy on the day, you may be able to check in early for an additional fee.

Please call us before visiting.

• フロント TEL：0555-62-4155

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

Please contact us and request from the web inquiry form such as schedule, number of people, usage fee, etc. We will contact you back.

• Please contact us from this form.

Eligible from 3 days before the date of use. No fees will be charged up to 4 days in advance. In the case of ingredients, it is eligible from 3 days before the date of use.

• For example, a cancellation fee for a reservation made on August 15 will be charged from August 12. In other words, there will be no cancellation fees or handling fees until August 11th.

• Please check here for details on the cancellation fee.

For online bookings, cancellations cannot be processed the day before and on the day.
Please call the local front desk (0555-62-4155) or contact us using the inquiry form on the web.
We will contact you for confirmation. Then cancel.
However, based on the incoming time of the email, we will also charge a cancellation fee.

• Please contact us from this form.

ご予約方法にて支払い方法が異なります。

• 「WEB決済」にてご予約の場合
  ご予約時にお支払いいただいた金額から、キャンセル料金を差し引いた差額を返金いたします。
  ※新規予約（別の予約番号）にてご予約を取り直した場合は、必ずヘルプデスクへご連絡ください。
• 「現地精算」にてご予約の場合
  キャンセル料金のお支払いについて、メールまたは郵送にてご案内いたします。
  ご案内内容をご確認のうえ、マイページからクレジットカード決済、または指定の銀行口座へのお振込みにてお支払いください。

雨天でも当施設は通常営業しております。 ご予約のお客様は雨具等の準備を整えてお越しください。

「どうしても・・・この天気では・・・」という時には 日程変更（手数料等かかりません）をお勧めいたします。
但し、日程変更の場合、変更回数は１回のみとなります。
キャンセルチャージ発生期間内に、お客様の都合で日程変更を行い、その変更した日程をキャンセルする場合のキャンセルチャージは、初回のキャンセルチャージか、変更後のキャンセルチャージのどちらか高い方が適用となりますので、ご注意ください。

ただし、鉄道・高速道路などの公共交通機関が不通となるような災害時においてはその限りではありませんので、その際は現地（0555-62-4155）にお問い合わせください。

Takes. The number of nights and buildings is eligible for the reservation cancellation fee.
Changes from one building per night to one building per night of different types will not occur as they will be treated as changes to the last.
However, if you change from 2 buildings per night to 1 building per night, a cancellation fee will be charged for 1 building, so please pay the cancellation fee at check-in.

For per capita rates (per person rate plan), a cancellation fee will be charged depending on the number of people canceled.
However, in the case of setting the price per section (building) such as a tent site, a cancellation fee will not be incurred unless the partition (building) changes even if the number of people decreases.

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Yes. Various credit cards are accepted.
However, it is not available at Hammock Cafe.

Yes, it is sold at the front desk.

Please note that there is no cloakroom or lockers at the front desk, so luggage storage is not allowed.

Discounts on meal fees at the guest's restaurant will be applied when you book lunch, dinner, morning and lunch on the day of arrival to lunch on the day of check-out. (Lunch courses are not eligible for discounts.) ）
Please make a reservation at PICA Yamanakako Front Desk at least 2 hours before the desired time.
However, lunch discounts are only available on weekdays except during busy periods such as GW and summer vacation.

• The bbq restaurant FUJIYAMA GARDEN WORKS also has a discount on bookings made at least 2 hours in advance.

Yes, you can use various credit cards.
However, it is not available at Hammock Cafe.

You can use it at a discounted rate.
Discounts on meal fees at the guest's restaurant will be applied when you book lunch, dinner, morning and lunch on the day of arrival to lunch on the day of check-out. (Lunch courses are not eligible for discounts.) ）
Please make a reservation at PICA Yamanakako Front Desk at least 2 hours before the desired time.
However, lunch discounts are only available on weekdays except during busy periods such as GW and summer vacation.

• The bbq restaurant FUJIYAMA GARDEN WORKS also has a discount on bookings made at least 2 hours in advance.

Hammock cottage has an adjacent BBQ space, but it is the size of the capacity of 4 people. Please note that there is no dedicated space for large numbers.
There is also a BBQ restaurant "FUJIYAMA GARDEN WORKS" in the hall, so please consider it together.
※It is not possible to bring it in, and there is a winter holiday

• FUJIYAMA GARDEN WORKS

I'm sorry. Campfires are not allowed. Enjoy the fire in each cottage.

You can see Mt. Fuji well from the tree house. In addition, if you go out to the lakeside, you can see it more clearly.

There is no communal cooking building.

No. Please enjoy the music and scenery woven by nature.

We're sorry, but we're sorry.
We rent a cassette gas stove (charged) for outdoor use, so please make a reservation there.

Yes, we are equipped with toilets with washlets in each building.

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Each cottage has a covered deck and tarp, so you can enjoy BBQ even in the rain.
However, please note that in case of typhoon, heavy rain, strong wind, snow, it may be removed to ensure safety.

焚火台などをご利用いただければ可能です。

Bbq grills after use, etc., will be maintained by staff. You may leave both ash and charcoal as they are.
If you want to remove ash once, such as for consecutive nights, please inform the front desk and ask for cleaning.

Fireworks are not allowed in the hall.

For guests with pets, we will guide you to deck seats. Please note that we may not be able to inform you depending on the weather.

「ドギーコテージ」以外、ペットはお連れいただけません。
※「ドギーコテージ」では、コテージ内の2F（寝室）へはお上がりいただけません。
※「犬同伴の場合のみ」ケージ不要で1Fは同室いただけます。

• Click here for usage information

It is a major premise when taking a dog that has been vaccinated against 5 or more types of vaccinations and rabies vaccinations.
In order to use it with more peace of mind, please bring your vaccination certificate or a photocopy.

* This does not apply if vaccination cannot be done due to illness or allergies.

ゲストハウス内、Hammock café周辺はFREE Wi-Fiを使用可能です。
その他の場所ではWi-Fiはご利用いただけません。
詳しくは、チェックイン時にスタッフまでご確認ください。

Docomo, au and softbank are available throughout the venue.
However, please note that some places such as in buildings are difficult to catch radio waves.

Possible reasons for not reaching:

If you use a free email address
In free mail such as gmail, hotmail, yahoo mail, etc., there are cases where emails are sorted into recycle bins and other folders.
Can you search for "pica" using the search function, etc., or check the trash can?

If your email address is misspelled
In this case, you can change to a valid address from the "Change Personal Information" screen after logging in from this login screen.

• Login screen

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

• From tokyo, the Chuo Express bus is convenient. It takes about 2.5 hours from Shinjuku to the Yamanakako bus stop in the Mori-no-Eki Asahigaoka Terminal adjacent to PICA Yamanakako. It takes about 3 minutes on foot from the bus stop.
• Buses are coming from Gotemba and Mishima Stations from shizuoka. If you get on fujiyoshida and Kawaguchiko station and get off at the "Asahioka" bus stop, you can get there in about 3 minutes on foot.

There is a hot spring that can be used on a day trip.
There are two places around Lake Yamanaka, "Benofuji-no-Yu" and "Ishiwari-no-Yu", both of which are about a 10-minute drive from the facility.

Unfortunately, swimming is completely prohibited.

Yes, you can bring your own. In addition, we accept orders for ingredients by reservation.

You can leave it in the cottage. Separate combustible and non-combustible garbage and place it in the room.

We can prepare according to your wishes. Please make a reservation directly to LAKE YAMANAKA (0555-62-4155) in advance.

• セルバ忍野店（お車で約20分／9:00～20:00）
• いちやまマート城山店（お車で約20分／9:30～21:00）
• Ogino Yamanakako store (about 10 minutes by car / 10:00 to 20:00)

* Business hours vary seasonally, so please contact each supermarket.

ほじょ犬のご宿泊に必要なフード、水入れ、食器、排泄シーツ、マット等の宿泊セットは、基本的にはほじょ犬のご利用者様側でご用意いただくようお願いしております。
ご予約の際に施設側でご用意させていただくものがある場合は、事前にご相談ください。

お部屋でのほじょ犬の待機場所はご利用者様が適当と思うところ（部屋の隅など）をご利用ください。
その際、ほじょ犬の専用の敷物などはご使用者様がご持参ください。

宿泊施設付属の共同浴場については、ご同伴者様がおみえになる場合、ご同伴者様にほじょ犬をお預かりいただくことでご利用いただいております。
ご同伴者様がいらっしゃらない時やご同伴者様も一緒にご入浴をご希望される際には、
ご利用者様ご自身の客室内、もしくは施設がご提案する施設内の待機場所にてほじょ犬だけで待機できるかをご相談させていただき、問題がなければご利用いただけます。