FAQ

FAQ

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About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

If there is a vacancy, you can register for reservation tomorrow or the day.
However, for online reservations, depending on the plan, you cannot register from 3 days in advance.

In that case, please make a reservation by calling the PICA Help Desk or PICA Chichibu.

Q
I want to cancel my reservation for tomorrow and today...
A

For online reservations, cancellations cannot be processed the day before or on the day.
Please contact the local front desk or
Or please contact us using this form.
We will get back to you with confirmation. After that, the cancellation process is performed.
However, we will charge a cancellation fee based on the arrival time of the email.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Ryokan Business Law and other regulations, and we cannot accept overtime.
Please consider booking the room in two separate rooms.

Q
I would like to specify a location ... (I would like to know the location of the room in advance.)
A

We will decide your location the day before.
This is a group of young people who have all the reservations, such as wheelchairs and elderly people near the toilet / cooking building, and people coming in 2 families and 2 sections next to each other or close to each other. This is to try to separate the person and the family with children.

Therefore, please note that even if you enter the location designation etc. in the communication column etc., we will not be able to answer exactly as it is.
On the other hand, if you have a handicap or are elderly and would like a place, please indicate so in the communication column. We will consider it as much as possible.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no exemption from the cancellation charge due to the weather.
However, this does not apply in the event of a disaster that disrupts public transportation such as railroads and highways. In that case, please contact the site (0494-22-8111).

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on the operation of the facility on the website while judging the situation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
If you change the schedule within the cancellation charge period and cancel the changed schedule, the higher of the initial cancellation charge and the changed cancellation charge will be applied. ,Please be careful.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

Customers who make online reservations We accept changes from My Page or by using the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us using this form.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

We do not accept reservations by email.

Changes, cancellations, additions, etc.
Please log in from My Page on the online reservation site to complete the procedure, or contact or request from the inquiry form on the WEB.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

there is no need. Payment will be made at the local front desk on the day of stay.
In case of group use, we may ask you to pay in advance.

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
Can I reserve and stay only for minors?
A

18歳未満の方のみでご宿泊の場合は親権者の方の同意(書面)が必要です。
下記の親権者同意書をプリントアウトし、ご記入、捺印をしていただき、チェックインの際にご提示をお願いします。

※18歳未満の方1人につき1枚が必要です。
※18歳以上であっても宿泊者が高校生の場合は、1人につき1枚が必要です。
※中学生以下のお子様のみでの宿泊はご遠慮ください。

Q
I can't connect to the help desk phone...
A

It will be very crowded depending on the date.
We apologize for the inconvenience, but please try again at a different time, or we are available online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us using this form.

Q
Where can I ask about local matters?
A

For inquiries about accommodation facilities, please call the PICA Help Desk or call us.
Please contact us using this form. I'll get back to you.
For weather and surrounding road conditions, please contact the local front desk (0494-22-8111) for smooth information.

Q
Can I wait for the cancellation?
A

I'm sorry. We do not accept cancellation waiting.
However, if you use the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • Reservation registration is complete when the screen "Reservation procedure is complete" appears. Please also check the email you receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Will I receive anything if I make a phone reservation?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Q
What if I can't make an internet reservation?
A

We will inform you at the PICA help desk.

0555-30-4580 (Business hours: 9:00 to 16:00, closed on Sundays)

Q
Can you do a day camp?
A

コテージの日帰り利用につきましては、当日に空きがありましたら、ご利用が出来る場合があります。

ご来場前にフロント(0494-22-8111)へお電話にてご確認ください。

事前予約は承っておりませんので予めご承知おきください。

  • We do not accept E/F/G rate schedules.
Q
Can I do a late check-out?
A

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

  • We do not accept E/F/G rate schedules.
Q
Is early check-in possible?
A

Advance reservations are not possible, but early check-in may be possible at an additional charge if there is a vacancy on the day.

Please check by phone before coming to the venue. Front TEL 0494-22-8111

  • We do not accept E/F/G rate schedules.

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
If you change the schedule within the cancellation charge period and cancel the changed schedule, the higher of the initial cancellation charge and the changed cancellation charge will be applied. ,Please be careful.

Q
What is the type change during the cancellation fee period? Is there a fee?
A

It doesn't cost. The number of nights and the number of buildings are subject to the reservation cancellation fee.
Changes from one building per night to one building per night of a different type will be treated as a change, so no cancellation fee will be incurred.
However, if you change from 2 buildings per night to 1 building per night, a cancellation fee will be charged for 1 building.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

キャンセルされた人数に応じてキャンセル料が発生します。
ご宿泊当日にご宿泊料金と合わせてお支払いいただきます。

Q
If I have reserved 2 buildings and canceled 1 building near the day, what should I do to pay the cancellation charge?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Administration Building

Q
What kind of things are available at the shop?
A

We have charcoal, firewood, canned beer, juice, tea, sweets, sunscreen, makeup remover, souvenirs, etc.
Depending on the product, it may be out of stock or not available. Please note.

Q
Can I use a credit card?
A

You can use each company's credit card.

Q
Since I arrived at the front desk early, can I leave my luggage?
A

Since there is no cloakroom at the front desk, please manage it with a coin locker (200 yen) in front of the front desk.
(For items that do not fit in lockers such as carry bags, please contact the front desk shop)

Inside

Q
Do you need insect repellent measures?
A

It is necessary depending on the season. Since it is a campsite with a lot of nature, it is better to think that there are "mosquitoes, gnats, bees, moths" and so on.
Those who are vulnerable to insects should wear long sleeves, long pants, athletic shoes, etc., and bring screen tents and insect repellent goods.

Q
Are pets allowed?
A

ペットをお連れいただきご宿泊いただけるコテージは「ドギーコテージ」「CAMP6」のみとなります。他の宿泊施設はペット同伴でのご利用はいただけません。
ペットの同伴は、ご予約の際その旨をお申し付けいただいた方に限ります。
「CAMP6」をご利用の場合は、室内へお連れになる際、必ずケージ・かご等(底のあるもの)をご利用ください。

※ドギーコテージは室内へケージのご用意がございます。
※インターネット予約の方も、ペット入力項目がございます。

Q
コインランドリーありますか?
A

コテージホール付近にございます。
洗濯機 1回200円
乾燥機30分100円
24時間ご利用頂けます。

Q
Can fireworks be done?
A

Fireworks are prohibited in the hall.

Q
Do you have a diaper changing bed
A

There are women's restrooms near the front desk and women's baths in Jion no Yu.

bath

Q
Do you have a bath facility?
A

There is a bathing facility "June no Yu" in PICA Chichibu. Guests staying at the hotel can use it free of charge.

Q
Is there a diaper changing bed in Jion no Yu?
A

Yes. It is in the women's bath.

hotel

Q
Is there a power outlet that can be used during my stay?
A

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Q
Can I put a car next to the cottage?
A

You cannot drive into the cottage area. Please use the private parking lot in front of the front desk.
* We rent a cart for carrying luggage free of charge. As the number is limited, please be sure to return it to the front after use.

About meals, BBQ, and bonfire

Q
Can I bring in ingredients and BBQ equipment?
A

当事業地では食材及び、BBQ用機材などのお持込みをご遠慮いただいております。
※素泊りプランにてご予約いただいているお客様のみ、食材をお持ち込みいただけます。

Q
Can you burn it with an open flame?
A

The use of fire over an open flame is prohibited.

Q
Is it possible to bonfire using the bonfire?
A

あいにく、お持込等ご遠慮いただいております。

なお、アウトドアオーベルジュ・コテージ、TAKIBIキャンプスタイル、焚火セットアップテントのみファイヤーピットがございますので、焚火をお楽しみいただけます。

Q
I have reserved multiple buildings. Is there a place where everyone can get together and have a BBQ?
A

It is possible to gather on the terrace of one room, but it is large enough to accommodate 4 to 6 people.
(Chairs on each terrace can be moved. Please return to the original cottage after use. Please refrain from moving the table and BBQ grill.)

Other

Q
歯ブラシセットはありますか。
A

フロントにおいて無料でお受取り可能です。

※アメニティーについては、ごみ減量のため普段お使いの物を出来るだけご持参ください。

Q
I haven't received the member's temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Communication environment

Q
Can I connect to my mobile phone?
A

You can use docomo, softbank, and au together, but it may be difficult to connect depending on the location.

Q
FREE Wi-Fiは利用できますか?
A

There is no internet environment available for all cottages.
Free Wi-Fi is available only around the front desk and in the forest cafe & dining area. (Email address registration is required)

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Chichibu