Usage guidance

Guidance

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About reservation

Reservations for PICA resorts are accepted from midnight the same day three months before the use day until the morning of the day.
Online reservations require registration as a PICA member, so it will be easier if you register as a member in advance.
* PICA members have benefits such as priority reservations.

We recommend you make an early reservation through online reservation during popular days such as Golden Week and summer vacation!

For group use

For groups of more than 6 buildings (sections) that are used once (1 night), we will treat it as a group use, and specialized staff will handle it.

About cancellation / change

  • In case of cancellation, a cancellation fee will be charged based on the table below.
  • Cancellation charges will be sent by mail or email. (Bank transfer. Please bear the transfer fee.)
  • When canceling the charge per person (person price plan), a cancellation fee will be charged according to the number of people canceled.
  • Although there is a cancellation fee such as "The number of buildings has decreased" "I will stay but cancel the reservation of ingredients", if you come to the venue, you may have to pay the cancellation fee locally ..
  • The cancellation fee applies to accommodation reservations and food reservations.
  • You can only change your date once during the cancellation period.
    Please note that if you cancel the changed schedule, the higher of the initial cancellation fee or the subsequent cancellation fee will be applied.
Cancellation fee for accommodation reservation

2024年3月31日まで「素泊まりプラン」のみキャンセルチャージを無料といたします。
※食材の都合上お食事付プランは、4日前までキャンセルチャージ無料といたします。
 3日前からのキャンセルは、通常通りのチャージが発生します。
※ご精算(チェックイン)後のキャンセルはお受けいたしかねます。予めご了承ください。

Contact date

cancellation charge

4 days before use date

free

3 days before to the day before use

50%

On the day of use

100%

Cancellation fee for food reservation

Contact date

cancellation charge

4 days before use date

free

3 days before to the day before use

50%

On the day of use

80%

No contact

100%

※利用日当日は含まずカウントします。例えば、8月15日のご予約のキャンセル料発生対象期間は、8月12日からとなります。つまり、8月11日まではキャンセル料、手数料は発生いたしません。

Reservation changes, rental items added, optional ingredients added, cancellation

You can perform each procedure by logging in to "Reservation My Page".

Basic information

Check in Check out

check-in
15:00 ~ 19:00(PARK&CAMPサイトは 13:00~19:00)
  • 19:00までにご到着が間に合わない時は、PICA秩父フロント(TEL 0494-22-8111)まで必ずご連絡ください。
    ご連絡いただければ、 最終21時までチェックインをお受けします。
  • Until 3:00 p.m., you will not be allowed to enter due to room cleaning.
  • Upon check-in, please present the "Reservation Details" confirmation to the front desk when you send it (printed out). Payment is also available at check-in.
  • Please manage your luggage at the coin locker (200 yen) in front of the front desk.
    (For things that do not enter lockers such as carry bags, please contact the front desk.) )
    ※ Because there is no cloakroom, we apologize for the inconvenience, but thank you for your cooperation.
check out
7:00〜10:00(PARK&CAMPサイトは ~12:00)
  • You can also extend your check-out (late check-out). (Paid)
    However, it may not be available depending on the situation of the next guest staying at the hotel, so please be sure to check with the local front desk on the day if you wish. (Reservations are not accepted.)

When using the venue or room

  • Please refrain from bringing in ingredients, bonfire equipment, BBQ equipment, etc. at our business site.
  • The use of open flames, fireworks, generators, and karaoke is prohibited in the venue.
  • Pica's staff will take you through the night to make your stay comfortable.
  • We ask for your understanding and cooperation in manners so that you can spend a quiet time after 10:00 p.m.
  • Smoking is prohibited in all rooms and public spaces. Smoking is only allowed on the cottage's terrace and in the smoking area.
  • Please note that rooms are not cleaned for consecutive nights.
  • If you wish, please contact the front desk to receive new linens.

About accompanying pets

  • Please note that pets are only allowed to be informed when making a reservation. (Pet input items are also available for online reservations.)
  • For dogs, there is an accommodation charge.
  • ペットをお連れいただきご宿泊いただけるコテージは「ドギーコテージ」「CAMP6」「PARK&CAMPサイト(電源無しフリーサイト)」のみとなります。
    他の宿泊施設はペット同伴でのご利用はいただけません。

A

B

C

D

E

F

G

ドギーコテージ

                 CAMP 6

One

1,900

Per additional head

600

PARK&CAMPサイト
電源無しフリーサイト

1頭につき

600

Precautions for accompanying pets

  • ペットはドギーコテージ、CAMP6、PARK&CAMPサイト(電源無しフリーサイト)のみ、同伴いただきお泊りいただけます。
  • ペットについては、宿泊料金がかかります。
    ※ドギーコテージ、CAMP6:大型犬/中型犬/小型犬より入力ください。
    ※PARK&CAMPサイト(電源無しフリーサイト):【テント】ペットより入力ください。
  • Please be sure to connect with leads etc. in the venue.
  • Please take a walk in the dog-only area. Please refrain from taking a walk around the building where other guests are located.
  • We can't take you to the forest café and dining room, the sound of trees, or the cottage hall.
  • Please do not leave your pet alone.
  • Please take responsibility for the disposal of excrement. (Please dispose of with burning garbage)
  • 5種混合以上の予防接種、狂犬病予防接種を済ませたワンちゃんであることがお連れいただく際の大前提です。(最終摂取日より3年以内)
    疾患やアレルギー等で予防接種が出来ない場合はその限りではありません。
  • Please refrain from using the dog during the heat.
  • For dogs who have a habit of chewing or fighting, please be careful with using a muzzle.
  • The owner is responsible for monitoring the behavior of the pet dog.
  • In the unlikely event of an accident, the owner is responsible for resolving it.

Estimated temperature

Please be careful about clothes and equipment as it may get cold after sunset.

January

February

March

April

May

June

July

August

September

October

November

December

Highest temperature

8.8℃

9.5℃

12.7℃

18.8℃

23.1℃

25.5℃

29.1℃

30.7℃

25.9℃

20.5℃

15.7℃

11.3℃

Lowest Temperature

-4.2℃

-3.3℃

0.2℃

5.8℃

11.2℃

16.1℃

20.1℃

21.2℃

17.5℃

10.5℃

3.5℃

-2.0℃

Various inquiries

Inquiries regarding facility and accommodation reservations

Please read "Frequently Asked Questions" before contacting us.
In addition, details such as facility equipment and floor plans are provided at "Accommodation Facilities".

You can change, cancel, or add options (ingredients, rental items) on your own My Page.
* It may not be possible to make some changes immediately before.

Please contact us by email using the inquiry form below.
We will reply to you one by one.
* Inquiries may increase before consecutive holidays, summer vacation, and the year-end and New Year holidays, and it may take time to respond.

Inquiries by phone

General reception

 📞0555-30-4580

PICAヘルプデスク 営業時間:9時~16時(日休み)
※総合受付のため「PICA秩父」のお問い合わせとお申し出いただくとスムーズです。

Local front desk

📞0494-22-8111

PICA Chichibu (Closed: Wednesdays and Thursdays *excluding busy season)
Chichibu Muse Park, 637-2 Kuna, Chichibu City, Saitama 368-0053

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Chichibu