Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

• Online reservation and availability (24 hours reception)

For online reservations, please make a reservation after completing membership registration.

• Click here for details

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

• Online reservation and availability (24 hours reception)

• Or contact the local front desk directly. PICA Yamanakako TEL: +81-555-62-4155　　　

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

• Online reservation and availability (24 hours reception)

For online bookings, cancellations cannot be processed the day before and on the day.
Please call the local front desk (0555-62-4155) or contact us using the inquiry form on the web.
We will contact you for confirmation. Then cancel.
However, based on the incoming time of the email, we will also charge a cancellation fee.

• Please contact us from this form.

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

We will decide your location the day before.
This is because all reservations are made, and among them, wheelchairs and elderly people are close to the front desk, people who come in two families are next to each other or close, and as young as possible and families with children are tried to leave.

Therefore, please note that even if you fill in the designation of the place in the communication column, etc., we will not be able to answer as it is.
On the other hand, if you have a handicap or an elderly person who wishes to be a place, please fill in that in the communication column. We will consider it to the extent possible.

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

We accept changes from your online reservation page or by phone or inquiry form.

• When you operate by yourself from online reservation

From the user login screen, log in and operate the request from the "Confirm / Correct" button of the reservation.

• Online reservation system: User login screen

• Inquiry form from the web

• Please contact us from this form.

There are two methods. Either facility can be added.

• From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
  Add from the "Add facility" button on the upper left.
  *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
• Make a new reservation.
  *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.

We do not accept reservations by email.

For changes, cancellations, additions, etc., please contact and request from my page from the login screen on the online reservation site or from the inquiry form from the web.

• Online reservation site
• Please contact us from this form.

You don't need it. On the day of your stay, you will be required to pay the accommodation fee at the local front desk. Payment can also be made by credit card.
In the case of group use, we may ask you to pay in advance.

Since the number of rentals is limited, it is sure that you make a reservation during busy season.
If there is space on the day, it is also possible to rent it.
We accept reservations by "Rental" of online reservation.

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

• Click here for details

Depending on the day, it will be very crowded.
We're sorry, but please change your time and call back, or we accept online 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from the inquiry form from the web. We will contact you back.

• Online reservation site
• Please contact us from this form.

For various inquiries such as accommodation facilities, please call the PICA Help Desk or contact and request from the inquiry form on the web. We will contact you shortly.
Please contact the local front desk at 0555-62-4155 for weather and surrounding road conditions.

• Please contact us from this form.

By using the cancellation information distribution service only online, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]

• Register as a user using the PICA online reservation system.
• Log in
• If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
• You can enter the registration screen by clicking the "Distribution application" button.
• Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
• As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
• "The reservation process is complete. When the screen appears, the reservation registration is completed. Please also check the email you will receive.
• Once delivered, the settings will be cleared. If you wish to receive it again, please register again.

• PICA online reservation system

• There is no limit to the number of registered distributions.
• Please note that cancellation information distribution will be sent to registrants at once and will be on a first-come, first-served basis for completing reservations.

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

• Login screen

Possible reasons for not reaching:

When using a lee email address
In free mail such as gmail, hotmail, yahoo mail, etc., there are cases where emails are sorted into recycle bins and other folders.
Can you search for "pica" using the search function, etc., or check the trash can?

If your email address is misspelled
In this case, you can change to a valid address from the "Change Personal Information" screen after logging in from this login screen.

• Login screen

If you have registered your mobile email address
If you register with a mobile email address, you may not be able to distribute properly due to character limit etc. Please change to the PC address in the same way as above.

If you have set up a rejection or designated incoming call for your email account
If you cancel the rejection setting etc. in the setting of your own email, you will receive it.
Change your settings so that you can receive emails from @pica.co.jp domains.

If the mailbox is full
If you do not receive an email to yourself, this case is possible.

If none of the above cases apply, please contact the PICA Helpdesk at 0555-30-4580.​

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Please contact us and request from the web inquiry form such as schedule, number of people, usage fee, etc. We will contact you back.

• Please contact us from this form.

PICAヘルプデスクにてご案内いたします。

ヘルプデスク 0555-30-4580（営業時間：9時～16時・日曜定休日）

We offer various plans for each cottage.
Please choose according to your wishes, such as half meals per night, breakfast included, and no-stay.

• Click here for a list of accommodation details

I'm sorry.
We do not accept day trips to cottages.
Day-trip BBQs are available at FUJIYAMA GARDEN WORKS.

• FUJIYAMA　GARDEN　WORKS

Advance reservations are not possible, but early check-in may be possible at an additional charge if there is a reservation on the day.

Please call us before visiting.　Front TEL 0555-62-4155　　　

• We do not accept E/F/G rate schedules.

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

• We do not accept E/F/G rate schedules.

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

• Click here for parental consent form

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

• For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.

• Please check here for details on the cancellation fee.

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

For per capita rates (per person rate plan), a cancellation fee will be charged depending on the number of people canceled.
However, in the case of setting the price per section (building) such as a tent site, a cancellation fee will not be incurred unless the partition (building) changes even if the number of people decreases.

Takes. The number of nights and buildings is eligible for the reservation cancellation fee.
Changes from one building per night to one building per night of different types will not occur as they will be treated as changes to the last.
However, if you change from 2 buildings per night to 1 building per night, a cancellation fee will be charged for 1 building, so please pay the cancellation fee at check-in.

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Yes. Various credit cards are accepted.
However, it is not available at Hammock Cafe.

Yes, it is sold at the front desk.

Please note that there is no cloakroom or lockers at the front desk, so luggage storage is not allowed.

Discounts on meal fees at the guest's restaurant will be applied when you book lunch, dinner, morning and lunch on the day of arrival to lunch on the day of check-out. (Lunch courses are not eligible for discounts.) ）
Please make a reservation at PICA Yamanakako Front Desk at least 2 hours before the desired time.
However, lunch discounts are only available on weekdays except during busy periods such as GW and summer vacation.

• The bbq restaurant FUJIYAMA GARDEN WORKS also has a discount on bookings made at least 2 hours in advance.

Yes, you can use various credit cards.
However, it is not available at Hammock Cafe.

You can use it at a discounted rate.
Discounts on meal fees at the guest's restaurant will be applied when you book lunch, dinner, morning and lunch on the day of arrival to lunch on the day of check-out. (Lunch courses are not eligible for discounts.) ）
Please make a reservation at PICA Yamanakako Front Desk at least 2 hours before the desired time.
However, lunch discounts are only available on weekdays except during busy periods such as GW and summer vacation.

• The bbq restaurant FUJIYAMA GARDEN WORKS also has a discount on bookings made at least 2 hours in advance.

Hammock cottage has an adjacent BBQ space, but it is the size of the capacity of 4 people. Please note that there is no dedicated space for large numbers.
There is also a BBQ restaurant "FUJIYAMA GARDEN WORKS" in the hall, so please consider it together.
※It is not possible to bring it in, and there is a winter holiday

• FUJIYAMA GARDEN WORKS

I'm sorry. Campfires are not allowed. Enjoy the fire in each cottage.

You can see Mt. Fuji well from the tree house. In addition, if you go out to the lakeside, you can see it more clearly.

There is no communal cooking building.

No. Please enjoy the music and scenery woven by nature.

We're sorry, but we're sorry.
We rent a cassette gas stove (charged) for outdoor use, so please make a reservation there.

Yes, we are equipped with toilets with washlets in each building.

Yes, there is an outlet in the room.
Please note that it is shared with facilities such as air conditioners.

Each cottage has a covered deck and tarp, so you can enjoy BBQ even in the rain.
However, please note that in case of typhoon, heavy rain, strong wind, snow, it may be removed to ensure safety.

焚火台などをご利用いただければ可能です。

Bbq grills after use, etc., will be maintained by staff. You may leave both ash and charcoal as they are.
If you want to remove ash once, such as for consecutive nights, please inform the front desk and ask for cleaning.

Fireworks are not allowed in the hall.

For guests with pets, we will guide you to deck seats. Please note that we may not be able to inform you depending on the weather.

Pets are not allowed except at Doggy Cottage.
* At Doggy Cottage, you cannot go up to the 2nd floor (bedroom) in the cottage.
* At Doggy Cottage, be sure to use a cage, basket, etc. (with a bottom) when you take you indoors.
(There is no cage rental, so please bring it with you.) ）

ゲストハウス内、Hammock café周辺はFREE Wi-Fiを使用可能です。
その他の場所ではWi-Fiはご利用いただけません。
詳しくは、チェックイン時にスタッフまでご確認ください。

Docomo, au and softbank are available throughout the venue.
However, please note that some places such as in buildings are difficult to catch radio waves.

Possible reasons for not reaching:

If you use a free email address
In free mail such as gmail, hotmail, yahoo mail, etc., there are cases where emails are sorted into recycle bins and other folders.
Can you search for "pica" using the search function, etc., or check the trash can?

If your email address is misspelled
In this case, you can change to a valid address from the "Change Personal Information" screen after logging in from this login screen.

• Login screen

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

• From tokyo, the Chuo Express bus is convenient. It takes about 2.5 hours from Shinjuku to the Yamanakako bus stop in the Mori-no-Eki Asahigaoka Terminal adjacent to PICA Yamanakako. It takes about 3 minutes on foot from the bus stop.
• Buses are coming from Gotemba and Mishima Stations from shizuoka. If you get on fujiyoshida and Kawaguchiko station and get off at the "Asahioka" bus stop, you can get there in about 3 minutes on foot.

There is a hot spring that can be used on a day trip.
There are two places around Lake Yamanaka, "Benofuji-no-Yu" and "Ishiwari-no-Yu", both of which are about a 10-minute drive from the facility.

Unfortunately, swimming is completely prohibited.

Yes, you can bring your own. In addition, we accept orders for ingredients by reservation.

You can leave it in the cottage. Separate combustible and non-combustible garbage and place it in the room.

We can prepare according to your wishes. Please make a reservation directly to LAKE YAMANAKA (0555-62-4155) in advance.

• Selva Oshino store (about 20 minutes by car / 10:00 to 20:00)
• Ichiyama Mart Shiroyama store (about 20 minutes by car / 10:00 to 21:00)
• Ogino Yamanakako store (about 10 minutes by car / 10:00 to 20:00)

* Business hours vary seasonally, so please contact each supermarket.