FAQ

FAQ

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About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

For online reservations, please make a reservation after completing membership registration.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

With online reservations, if there is a vacancy, you can register for reservations tomorrow or on the same day.
However, you cannot register a plan that includes ingredients that require reservation at least 3 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

For online bookings, cancellations cannot be processed the day before or on the day.
Please contact the local front desk (0557-67-2151),
Or please contact us using this form.
We will contact you back to confirm it. After that, we will process the cancellation.
However, based on the time of the incoming email, we will also charge you a cancellation fee.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I would like to specify the location of the parcel... (I would like to know the location of the parcel in advance.)
A

We will decide your location the day before.
This is a group of young people who have all the reservations, such as wheelchairs and elderly people near the toilet / cooking building, and people coming in 2 families and 2 sections next to each other or close to each other. This is to try to separate the person and the family with children.

Therefore, please note that even if you enter the location designation etc. in the communication column etc., we will not be able to answer exactly as it is.
On the other hand, if you have a handicap or are elderly and would like a place, please indicate so in the communication column. We will consider it as much as possible.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no exemption from cancellation charge due to weather.
However, this does not apply in the event of a disaster in which public transportation such as railways and expressways may be inoperable, so please contact the local site in that case.
In addition, in the case of cancellation due to the cancellation of the ship at Hatsushima, there is no cancellation fee.

Q
What happens in case of typhoon?
A

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Q
Is it possible to change the schedule?
A

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

We accept changes from the customer's My page of the online reservation or by the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us using this form.
Q
What should I do if I want to add more facilities?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change Contents" button of the current reservation and press the "Change Contents" button. Add from the "Add Facility" button on the upper left. * If there is no "Change contents" button, you can not change it because the deadline for reservation change has passed.
  • Make a new reservation. * The reservation number is divided into two, but when the reservation date approaches, the reservation of the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

Sorry. We do not accept reservations by e-mail.

To make changes, cancellations, or additions, please contact or request them from the login screen on the online reservation site from My Page or from this form.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

there is no need. Payment will be made at the local front desk on the day of stay.
In case of group use, we may ask you to pay in advance.

Q
When can I make a reservation?
A

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
Can I reserve and stay only for minors?
A

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

Q
I can't connect to the help desk phone...
A

Depending on the date, it will be very crowded.
We are sorry, but please change the time and call again, or please use the online reception 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from this form. We will contact you back

Q
Where can I ask about local matters?
A

For various inquiries such as accommodation, please call the PICA Help Desk or
Please contact us from this form.
For weather and surrounding road conditions, please contact the local front desk (0557-67-2151) to make it smoother.

Q
Can I wait for the cancellation?
A

By using the cancellation information distribution service only online, you will be notified of cancellation information and you can make a reservation as soon as possible.
* There is no limit to the number of subscriptions.
* Delivery will be sent to customers who are on the waiting list at once, and will be on a first-come, first-served basis after completing reservation registration.

  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • Reservation registration is complete when the screen "Reservation procedure is complete" appears. Please also check the email you receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Will I receive anything if I make a phone reservation?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
  • 海上の状況により定期船の欠航が予想される場合、前日までにPICA初島スタッフよりご連絡いたします。
    また、その場合はキャンセルチャージはいただきません。
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

A cancellation fee will be charged from 7 days in advance.

Q
Is there a fee for changing the type within the period?
A

There is no change fee, but if the number of people decreases, a cancellation fee will be charged.

Q
If I have reserved 2 buildings and canceled 1 building near the day, what should I do to pay the cancellation charge?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

Q
What happens if my boat is canceled due to a typhoon while I am staying?
A

We will guide you to the time when you can board the ship as much as possible, so we ask that you board the ship.
In the unlikely event that your ship is completely cancelled while you are on the island, you can stay free of charge.
* Excluding cases where you remain on the island at your own discretion.

In that case, please note that the food and drink fee will be charged as usual.

If you have any questions on the day, please consult with the local front desk (0557-67-2151).

Q
If I miss the ship, will there be a cancellation fee?
A

Yes. If you miss the last flight from Atami Port at 17:20, there will be no way to move to Hatsushima, so you will be charged a cancellation fee on the day.

Transportation

Q
What is the time of the boat to Hatsushima?
A

A total of 10 flights are conducted between 7:30 and 17:20.
If you miss the last flight, there is no way to go to Hatsushima, so please be careful not to miss it.

In addition, the number of flights varies depending on the season and weather, so please check on the "Let's go to Hatsushima" website.

Q
How can I receive a preferential fee for the ship if I stay?
A

If you have made a reservation by printing out your reservation confirmation at the time of online booking or by calling the PIKA Help Desk,
If you present your "reservation number" and "name" at the ticket office at Atami Port, you can use it at a preferential rate.
Please note that if you forget your reservation confirmation or reservation number, we may not be able to confirm your stay.

Q
I want to go by car, is there a parking lot?
A

Since it is not possible to enter Hatsushima by car, please park around Atami Port.
Please use the Atami Municipal Parking Lot or use the Guest Only Parking Lot (reservation system: 3,500 yen per night).
※ If you can not board the last flight due to traffic congestion etc., it will be canceled on the day,
Please come with plenty of time.

Q
Can I park my motorcycle in the private parking lot?
A

Yes. Yes, you can.
Parking of motorcycles is prohibited in public parking lots, so we recommend that you use private parking.

Q
What time is the boat in time for dinner?
A

We will prepare it around 17:00, so please come by boat until 16:00.
※ BBQ can be stored in the refrigerator of the room, so you can enjoy it from any time as long as it does not inconvenience other customers.

Q
If I go by bus, at which stop should I get off?
A

If you get off at the "Atami Port" stop, the boarding point will be right in front of you.

front

Q
What time is the business hours?
A

It is as follows.

◆Asian Garden R-Asia: 9:00~16:00 (Varies depending on the season)
◆ Kaisen Bathing "Island Yu": 10: 00 ~ 21: 00 (There is a change depending on the season)
◆Sea Pool : 9:00~16:00 (Summer only)

The rental hours are the same as the opening hours.
Please let us know what you need as soon as possible.

Q
What can I buy?
A

At the front desk, you can sell iced drinks, soft drinks, canned beer, can chu hai, etc.

At the "Terrace Restaurant ENAK" in Asian Garden R-Asia, we sell Asian food, Asian beers, cocktails, and tropical drinks.

Q
Can fireworks be done?
A

Fireworks are prohibited both in and in use.
Thank you for your cooperation in fire prevention.

Q
I want to play at the on-site facilities before check-in, can I leave my luggage?
A

Yes. If it is luggage within the range that can be kept at the front desk, we will keep it.
In addition, when you use the sea pool or sea spring bath ~ island hot spring ~ there is a coin locker (200 yen per time), so you can leave it there.

Q
It's camping and I have a lot of luggage.
A

This Island Camp Villa has everything you need for camping.
In addition, it is necessary to move by stairs between the front desk and the accommodation facility.
We recommend that you feel free to come in light clothing.

Q
Can I use a credit card?
A

At the front desk, we also accept card payment.
Each company accepts credit cards.
However, activities such as SARUTOBI and Asian Gardens only accept cash.

Q
ランドリーはありますか?
A

恐れ入りますが、ご用意がございません。

Q
If I want to play after check-out, can you keep my luggage?
A

We will keep it at the front desk of the sea spring bath "island bath".
Please enjoy PICA Hatsushima to the fullest until you return.

Q
Should I buy a set ticket?
A

The accommodation fee includes the entrance fee of the Asian Garden and the fee of the island bath, so you do not need a set ticket. Please purchase only round-trip tickets.
At that time, if you inform us of the reservation confirmation or the fact of the reservation, you can purchase a boarding ticket at the guest discount rate.

Q
Is there no shuttle to the port?
A

We are very sorry, but we do not provide pick-up and drop-off for customers.
It takes about 10 minutes ~ 15 minutes on foot to the island hot spring where the reception is located.

Q
Can I send my luggage in advance?
A

We refuse to allow customers to come to the venue due to the cancellation of the ship.

About meals

Q
Can I bring my own food and ingredients?
A

Sorry.
This campsite is closed to the public for hygiene reasons.
However, we do not have meals for children under 3 years old, so please prepare baby food etc. by yourself.

Q
Is there a fixed time for dinner?
A

We will prepare it around 17:00,
After that, you can use it at any time you like, regardless of the time.

Q
Are you going to eat breakfast somewhere?
A

The day before, the staff will bring you to the accommodation with dinner ingredients.

Q
Do you also sell perishable foods and BBQ ingredients?
A

There is no sale of ingredients only, but accommodation is only possible with two meals per night. You can choose additional ingredients in addition to your meal.

Q
I chose BBQ, but should I bring charcoal and tableware?
A

No. All tableware is prepared here, so there is no need to bring it with you.
Also, since the BBQ is gas-operated, there is no need to bring fuel.

Q
Is there a restaurant?
A

At the "Terrace Restaurant ENAK" in the "Asian Garden R-Asia", you can enjoy Asian food, Asian beers and cocktails, tropical drinks and seafood BBQ.
We offer a variety of courses, so please take advantage of them.
※ However, it will be open until the evening.

Q
I'm going to bring a small child (3 years old or younger), can I add dinner for that amount?
A

Yes. If you choose BBQ, you can add optional ingredients.
However, we cannot prepare the same menu as the guest.
If you must, please add the number of guests.

Q
Can I bring my own drinks?
A

It is okay to bring it, but we recommend that you reduce your luggage when traveling on the island. It is sold both on the island and in the venue.
(There are Coca-Cola vending machines, wine, canned beer, and canned Chu Hai sales.) )

Q
Is there a place on the island where I can buy drinks (alcohol)?
A

We sell a variety of beverages at the fishery cooperative supermarket in the port.
Business hours are until 17:00, so we recommend that you purchase at the time of arrival at the port.
In addition, there are few kinds at the island hot spring front, but we are selling.

Q
If it is a consecutive night, is it the same meal?
A

We have changed some of the BBQ ingredients.

Q
I have a shell allergy.
A

If you are allergic to ingredients, please let us know in advance and we will change the contents.

Q
If I go with a group, can I eat dinner in one place?
A

There is no place where many people can gather to eat, but it is possible to move tables to accommodate them.
However, we may not be able to meet your request due to rainy weather etc.

Q
If I don't have enough food on the day, can I place an additional order?
A

We can't do that. Additional orders must be placed up to the previous day. Please check the details of the ingredients in advance.

Island

Q
Is there a supermarket or convenience store on the island?
A

Yes. There is a supermarket operated by the fishing cooperative on the island.
Business hours 7:30~17:00 (shortened depending on the season)
There are no shops that are open 24 hours a day like convenience stores.
Thank you for your understanding.

Q
Can you see the fireworks display of Atami?
A

It is far and small, but you can see it if the weather is nice.
There are some things you can see from the Island Villa, but the harbour area is the best. (It is not visible from the Asian resort villa.) )

Q
Is it safe to take a stroller with me?
A

There are many slopes on the island, and there is a place where you can climb 91 stone steps from the front desk to the guest room.
A stroller is fine in a relatively flat place, but we recommend that you prepare a brace so that you can sleep when climbing stone steps.
If you do not use it near the guest room, you can keep it at the front desk.

Q
Can you swim in the sea?
A

Hatsushima has almost no sandy beaches, and the surrounding area is rocky.
You can swim, but it is dangerous because it will soon become a depth that can not be touched, so we recommend using the "sea pool".

Q
How long does it take to go around the island?
A

The round trip is about 3 km, so it takes about 40 minutes to walk normally, and it takes about 1 hour ~ 1 hour and a half to walk while looking at the scenery.

Q
Are there any hospitals on the island?
A

There are clinics (doctors are absent, nurses are non-staffed), but there are no hospitals.

Inside

Q
Are there any brochures in the park?
Q
Can I fish in Hatsushima? Are tools available for lending?
A

You can fish at the "directly managed sales office" (closed on Wednesdays) directly managed by the fishing cooperative on Hatsushima.
For details, please contact Hatsushima Fishery Association by phone (0557-67-1405).

Q
What can I catch?
A

It is said that you can catch bellows, mackerel, muttu, sardine, etc. in the sea near Hatsushima, but it varies depending on the season, so please check with the fishing cooperative on the day for details.

Q
Is there a place where I can play (swim) in the water?
A

There is a "sea pool" in the venue.
It can be used for 2,300 yen for adults and 1,350 yen for children.
Guests staying during the pool period can use it free of charge. Please contact the front desk.
You can swim in the sea, but there are few sandy beaches, and it is dangerous because it will soon be a depth that can not be attached to your feet, so we recommend using the sea pool.

Q
Are there any items that are prohibited from being brought in?
A

Bicycles, morrows, and fireworks are prohibited.
Of course, it is also prohibited to bring in dangerous goods.
Pets are not allowed at the hotel.

Q
How do I get from the harbor to the campsite?
A

You can come on foot.
You can reach the facility in about 15 minutes.

Q
Can the trash be thrown away?
A

Garbage can be separated and thrown away in the designated place.
In addition, at this facility, raw gomi is converted into compost by compost and recycled.
Therefore, we are separating garbage, so please cooperate.

Q
Is the toilet Western style? Is it Japanese style?
A

All toilets are Western-style flushing toilets.

Q
Is there a place where you can gather in large groups?
A

If you consult us in advance, it is possible to use the Asian Garden for private use depending on the schedule.
There is no place to gather in rainy weather.

Q
Can I pitch my own tent?
A

On the island, camping and camping are prohibited, so it is not allowed.

Q
Can I have a campfire?
A

Fire other than gas appliances is strictly prohibited. Campfires are not allowed.

Hot bath facilities

Q
Do you have a bath?
A

There is a "sea spring bath "island bath" in the venue.
Guests can use it free of charge.
Business hours are until 10: 00 ~ 21: 00.
Guests will be able to use the service between 6: 30 ~ 7: 30 the morning after their stay.
It is not a reservation system, so you can use it freely within the time.
(Please use it during the busy season by checking the congestion etc.)
※ We ask that customers with tattoos and tattoos (including one point) refrain from bathing.

Q
What is a sea spring bath?
A

It is a hot bath facility that uses seawater and is said to activate the functions of the body from the inside of the body.

Q
Can I use the bath after check-out?
A

Yes. If you present your passport at check-in, you can use it until 21:00.
However, the last flight of the ship is at 17:50, so please be careful not to miss the flight.

Q
Do you wear a bathing suit in the bath?
A

No.
Since it is a separate bath for men and women, you can use it like a normal hot bath facility.

Q
Is there a shower room?
A

There is no facility with only a shower room.

Q
Is there a shampoo or rinse?
A

Hot bath facilities are equipped with shampoo, conditioner and body soap.

Q
Can I rent bath towels and hand towels?
A

We sell and rent for a fee.

・Face towel 400 yen (sale)
・Bath towel 300 yen (rental)

* For guests staying at PICA Hatsushima, bath towel rental and face towel (1 sheet) are free of charge.

Q
I want to go play on a day trip, can I re-enter the bath?
A

Sorry.
Kaisen Bath "Island Yu" does not accept re-entry.
Re-entry is only available to hotel guests.

Sea Pool

Q
What kind of facility is a "sea pool"?
A

This is an outdoor pool that uses seawater.
On Hatsushima Island without a sandy beach, it is a facility where you can play while feeling the sea safely.

Q
How much can I use it for?
A

Check out the Ocean Pools page. Guests can use it free of charge, so please contact the front desk.

Q
Is there a children's pool?
A

There is a swimming area for children. There is an area about 50 cm deep, so please use it.
It is a gentle slope and there are parts that become deep, so please be sure to be accompanied by a guardian.

Q
Can I bring in floats?
A

Yes. You can bring it in.

Q
Are there any items that are prohibited from being brought in?
A

The following items are prohibited from being brought into the country.
◎ Surfboards, bodyboards, etc.
◎ Mask (underwater glasses)
◎ Snorkel
◎ Fin (flipper)
◎ Floaters such as killer whales and dolphins
◎ Bed type floater
◎ Foot-in type children's comforter
◎ Bottles and glass
◎ Glasses
◎ Bringing in umbrellas and tents
◎ Balls other than beach balls and soft rubber balls
In addition, beach balls may be refrained from using on windy days.
Thank you for your understanding.

Q
Do you rent or sell towels?
A

Bath towel rental ¥300-
Face towel sale ¥400-
There is.

Q
Do you rent swimsuits?
A

Sorry. Swimwear is for sale only.

Q
Is it possible to re-enter the pool?
A

Yes. Wristbands will be given to you at the time of entry, so please show them when you re-enter.
※ Valid only on the day.

Q
Is it possible to purchase items from the café without entering the pool?
A

Yes.
It is possible to purchase café products and enjoy them outside the pool area.

Q
Is it possible to not enter the pool and only take a break?
A

Yes.
If you do not use the pool, you will be charged an entrance fee of ¥850-.

Q
Is it possible to bring in food and drinks?
A

It is possible, but it is under the scorching sun and there is no refrigerator, so we do not recommend bringing it in.

Q
Can I enter the pool while wearing diapers?
A

Children and babies can use it if they wear pool diapers and swimsuits on top of them.

Q
Is the pool open even in bad weather?
A

In some cases, the business may be suspended.

Island Camping Villas

Q
Is accommodation only with 2 meals per night?
A

Yes. Basically, we do not accept reservations for unattended stays.

Q
Can I have a day camp?
A

We're sorry, but we don't have day camps.

If you wish to have a one-day BBQ, you can enjoy seafood BBQ at a barbecue restaurant called "Terrace Restaurant ENAK" in "Asian Garden R-Asia".

Q
What is installed in the Island Camping Villa?
A

The items provided differ depending on each accommodation facility and season.

Q
What do I need to bring?
A

At a minimum, we will be prepared for what you need, so please bring what you think you need.

In addition, if you are travelling with children under 3 years old, please bring your own meals as they are not available.
When it rains or you are worried about rain, please bring equipment such as an umbrella or raincoat.

In addition, it is necessary to move by stairs between the front desk and the accommodation facility.
We recommend that you feel free to come in light clothing.

Q
Does the deck have a roof?
A

It has a tarp (cloth roof).

Q
Can I have BBQ on the deck?
A

Of course you can.
You can use the built-in gas-operated BBQ grill.

Q
If you choose a BBQ and it rains, what will happen to your meal?
A

If it rains, you can use the tarp tent and use it.

Q
Can I have a BBQ after dark?
A

Yes. Yes, you can. Exterior lights are installed.

Q
Where is the "beef steak" in the BBQ option from?
A

Yes. We use safe beef from Australia.

Q
Is there anything you can do to combat insects?
A

Insect repellent gel is available in the accommodation building, front desk and various places, so please use it by all means.

Q
Is it possible to stay if the number of guests exceeds the capacity?
A

We do not accept reservations that exceed the capacity. We cannot accept reservations that exceed the capacity based on the Hotel Business Act and other regulations.
You will be required to reserve the number of buildings according to the number of people you can use.

* The number of children is counted as the number of children over 4 years old.
Example: Calculated as 3 adults + 1 child over 4 years old = 4 people
Calculated as 3 adults + 1 child under 3 years old = 3 people

Q
Is there a table in the room?
A

Yes. A low table is provided.

Q
Is there a TV?
A

Sorry. It is not attached.

Q
Is there a light on the deck terrace?
A

Yes. There is an installation of outdoor lights.

Q
Can I use the power supply in the room?
A

Yes, you can.

Q
Are there trees around the building? Is there a place where there is shade?
A

There are several trees standing in the vicinity, but please think that there is basically none.

Q
My friend and family have reservations for the same day, can you please be next to me?
A

We will take care as much as possible so that you can stay relatively close to you.
However, we accept it only as a hope. Please let us know your reservation number and name.

Q
Can I check in early?
A

Advance reservations are not possible, but if there is space on the day, you may be able to check in early for a separate fee.

Please call us before visiting.

Front TEL 0557-67-2151

Q
Can I check out late?
A

If there is room on the day, it may be possible to extend the check-out time for an additional fee.

Advance reservations cannot be made, so please check at the front desk on the day.

Front TEL 0557-67-2151

Q
Is it possible to bonfire?
A

申し訳ございませんが、全棟禁止となっております。

Pets

Q
Are pets allowed?
A

申し訳ございません。
ご宿泊の場合は、島内でのご滞在が長時間となる為、島内自然環境への影響(糞等による他の生態系への影響)の観点から、ペットをお連れでのご宿泊、日帰り施設のご入園はご遠慮いただいております。ご理解の上ご了承ください。
また、補助犬(盲導犬・介助犬・聴導犬)のご同伴につきましては承らせていただいております。

Q
Are there any facilities where I can leave my pet?
A

It is not on the island of Hatsushima.
Please use the pet shop in Atami City.

Communication environment

Q
FREE WiFiは利用できますか。
A

申し訳ございません。ご利用いただけません。

Q
Can I get a signal from my mobile phone?
A

It depends on the location, but au seems to have relatively good radio wave conditions.
docomo and softbank are often difficult to enter, and calls may be interrupted, so please be sure to bring a charger including au.
Smartphones in particular drain their batteries quickly, so a charger is a must.

About Saltobi

Q
About business hours and regular holidays
A

Business hours:10:00~16:00
Regular holiday: Thursday
* Open from 9:00 ~ 16:00 in GW and summer
* No regular holidays during GW, summer, and year-end and New Year holidays

Q
Are you free today?
A

Regarding the reservation status of today (the day of use), we accept it at the local Saltobi.
Please contact Saltobi directly.
PICA Hatsushima Saltobi TEL:0557-67-1462 (10:00~16:00)

Q
Do I need an appointment?
A

Reservations are required. Reservations are possible and necessary even on the day.

Q
How to make a reservation in advance
A

Online reservations (telephone reservations are not accepted).

Q
When can I make a reservation?
A

Reservations can be made up to 3 months in advance.

Q
I would like to make a reservation for 40 people, is it possible?
A

Sorry.
The maximum number of people who can make a reservation at one time is limited to 15 people, so please divide the time into several people.

Q
I booked it only for high school students. Is it possible to participate if there is no one over the age of 18?
A

Sorry.
Guests under the age of 18 must be accompanied by a guardian and are not allowed to participate.

Q
I would like to change the number of people and time, what should I do?
A

Please change from the My Page of the customer of the online reservation.
* If it is full, we can not accept it.

Q
Is there a cancellation fee?
A

If you cancel until the day before the date of use, you will not be charged.
For cancellation on the day of use, please pay 100% of the usage fee as a cancellation charge.

Q
What should I do if I want to cancel?
A

Please process the cancellation from the customer's My Page for online reservations.

Q
Can I use it if it rains?
A

It can be used except for lightning, strong wind, and snow.
Please check the weather conditions on the day with the site.
PICA Hatsushima Saltobi TEL:0557-67-1462 (10:00~16:00)

Q
Can I use it in a swimsuit?
A

Sorry.
For safety reasons, wet swimsuits and bikinis are not allowed.
Please use it in a dress that does not come out much bare skin.

Q
Can I use it after drinking beer or alcohol?
A

Sorry.
Guests who consume alcohol are not eligible.

Q
I came in sandals. Is it available?
A

Sorry.
For safety reasons, use with sandals, heels and crocs is not permitted.
We rent shoes. If you want to use it, please contact us at the front desk.
Rental fee: ¥300 per size

Q
If I get scared, can I stop halfway?
A

Because it is connected by a single wire, you can not quit or skip the course in the middle.
We recommend that you use it after observing the course at the site.

Q
Can I go to the bathroom on the way?
A

You cannot go to the bathroom after wearing the harness, so please complete it in advance.

Q
Can I start with the second stage?
A

Sorry. Please start from the first stage.

Q
Can I participate in the first stage twice?
A

Sorry.
Each stage is one time. Thank you for your understanding.

Q
How long does it take to finish?
A

Saltobi is divided into the first and second stages, and it takes about an hour to an hour and a half to complete all the activities.
Please check the time of the return ship before making a reservation.

Q
I will meet at 10:30, but can I make it in time for the 10:00 flight? etc. about boarding time and sartobi start time
A

From Atami Port to Hatsushima Port, it takes about 30 minutes by ferry.
In addition, it takes about 15 minutes on foot from Hatsushima Port to Saltobi, so please come to the island with plenty of time.
Please note that if you are late for the meeting time, it will be canceled on the day and you will be subject to a cancellation charge.

Q
Can I start as soon as I get together?
A

The program starts 30 minutes after the reservation time.
Example) Meet at 10:30 and start at 11:00
During the 30-minute period, you will have time to visit the course and fill out the pledge to participate. The staff will guide you at the time of gathering.
In addition, the start time may be delayed due to the customer's poor physical condition or injury.

Q
Is there a place to leave my luggage?
A

There are free lockers only when using Saltobi.

Q
Is there a place to change clothes?
A

There are two changing rooms near the reception.

Q
What can I borrow as a rental item?
A

Helmets are available free of charge.
Shoes and women's pants are rented for 300 yen each.
Please feel free to contact us at the reception.

Q
Do you accept reservations for rental items?
A

Sorry.
It will be accepted at the site on the day. Please ask the staff.

Q
Where should I stay if I don't use it?
A

There are chairs in the course, so please use them.
In addition, there is a circuit trail under the course, so you can support those who are using Saltobi and take photos.

Q
I will stay at PICA Hatsushima, but will I get a discount?
A

It can be used at a discounted rate. Please contact the local staff.

Q
Is the Asian Garden and island bathing fee included in the usage fee of Saltobi?
A

Usage fee is not included.
In addition, customers who use day-trip facilities are prepared with advantageous tickets set with boarding tickets.

Other

Q
I haven't received the member's temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Hatsushima