Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

• Online reservation and availability (24 hours reception)

For online reservations, please make a reservation after completing membership registration.

• Click here for details

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

• Online reservation and availability (24 hours reception)

• Or contact the local reception directly.
  PICA Hatsushima TEL:0557-67-2151

With online reservations, if there is a vacancy, you can register for reservations tomorrow or on the same day.
However, you cannot register a plan that includes ingredients that require reservation at least 3 days in advance.

• Online reservation and availability (24 hours reception)

For online bookings, cancellations cannot be processed the day before or on the day.
Please contact the local front desk (0557-67-2151),​
Or please contact us using this form.
We will contact you back to confirm it. After that, we will process the cancellation.
However, based on the time of the incoming email, we will also charge you a cancellation fee.

• WEB inquiry form

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

We will decide your location the day before.
This is a group of young people who have all the reservations, such as wheelchairs and elderly people near the toilet / cooking building, and people coming in 2 families and 2 sections next to each other or close to each other. This is to try to separate the person and the family with children.

Therefore, please note that even if you enter the location designation etc. in the communication column etc., we will not be able to answer exactly as it is.
On the other hand, if you have a handicap or are elderly and would like a place, please indicate so in the communication column. We will consider it as much as possible.

In principle, there is no exemption from cancellation charge due to weather.
However, this does not apply in the event of a disaster in which public transportation such as railways and expressways may be inoperable, so please contact the local site in that case.
In addition, in the case of cancellation due to the cancellation of the ship at Hatsushima, there is no cancellation fee.

• You can also check the cancellation information of Hatsushima on the "Let's go to Hatsushima" website.

Since the impact will differ depending on the course and power, we will provide information on facility operation on the website and PICA help desk while judging the situation.

Yes. It is possible.
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

We accept changes from the customer's My page of the online reservation or by the inquiry form.

• When you operate by yourself from online reservation

• Please log in from the user login screen and perform the requested operation from the "Confirm/Modify" button for the reservation.

• Please contact us using this form.

• Inquiry form from WEB

There are two methods. Either facility can be added.

• From My Page, press the "Confirm/Change Contents" button of the current reservation and press the "Change Contents" button. Add from the "Add Facility" button on the upper left. * If there is no "Change contents" button, you can not change it because the deadline for reservation change has passed.
• Make a new reservation. * The reservation number is divided into two, but when the reservation date approaches, the reservation of the same customer ID on the same day will be automatically combined.

Sorry. We do not accept reservations by e-mail.

To make changes, cancellations, or additions, please contact or request them from the login screen on the online reservation site from My Page or from this form.

• Online reservation site
• Inquiry form from WEB

there is no need. Payment will be made at the local front desk on the day of stay.
In case of group use, we may ask you to pay in advance.

It can be accepted from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

• Click here for details

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

• Click here for parental consent form

Depending on the date, it will be very crowded.
We are sorry, but please change the time and call again, or please use the online reception 24 hours a day.
If you have already made a reservation and want to change the contents, please contact us from this form. We will contact you back

• Online reservation
• Inquiry form from WEB

For various inquiries such as accommodation, please call the PICA Help Desk or
Please contact us from this form.
For weather and surrounding road conditions, please contact the local front desk (0557-67-2151) to make it smoother.

• WEB inquiry form

By using the cancellation information distribution service only online, you will be notified of cancellation information and you can make a reservation as soon as possible.
* There is no limit to the number of subscriptions.
* Delivery will be sent to customers who are on the waiting list at once, and will be on a first-come, first-served basis after completing reservation registration.

• Register as a user using the PICA online reservation system.
• Log in
• If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
• You can enter the registration screen by clicking the "Distribution application" button.
• Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
• As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
• Reservation registration is complete when the screen "Reservation procedure is complete" appears. Please also check the email you receive.
• Once delivered, the settings will be cleared. If you wish to receive it again, please register again.

• PICA online reservation system

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

• Login screen

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

• In this case, after logging in from this login screen, you can change to a valid address from the "Change personal information" screen.

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

• WEB inquiry form

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

• For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.

• Please check here for details on the cancellation fee.

• 海上の状況により定期船の欠航が予想される場合、前日までにPICA初島スタッフよりご連絡いたします。
  また、その場合はキャンセルチャージはいただきません。

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
In addition, if the schedule is changed for the convenience of the customer within the cancellation charge generation period and the changed schedule is canceled, the cancellation charge, whichever is higher, the first cancellation charge or the changed cancellation charge, will be applied. Please note that.

A cancellation fee will be charged from 7 days in advance.

There is no change fee, but if the number of people decreases, a cancellation fee will be charged.

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

We will guide you to the time when you can board the ship as much as possible, so we ask that you board the ship.
In the unlikely event that your ship is completely cancelled while you are on the island, you can stay free of charge.
* Excluding cases where you remain on the island at your own discretion.

In that case, please note that the food and drink fee will be charged as usual.

If you have any questions on the day, please consult with the local front desk (0557-67-2151).​

Yes. If you miss the last flight from Atami Port at 17:20, there will be no way to move to Hatsushima, so you will be charged a cancellation fee on the day.

A total of 10 flights are conducted between 7:30 and 17:20.
If you miss the last flight, there is no way to go to Hatsushima, so please be careful not to miss it.

In addition, the number of flights varies depending on the season and weather, so please check on the "Let's go to Hatsushima" website.

• Let's go to Hatsushima

If you have made a reservation by printing out your reservation confirmation at the time of online booking or by calling the PIKA Help Desk,
If you present your "reservation number" and "name" at the ticket office at Atami Port, you can use it at a preferential rate.
Please note that if you forget your reservation confirmation or reservation number, we may not be able to confirm your stay.

Since it is not possible to enter Hatsushima by car, please park around Atami Port.
Please use the Atami Municipal Parking Lot or use the Guest Only Parking Lot (reservation system: 3,500 yen per night).
※ If you can not board the last flight due to traffic congestion etc., it will be canceled on the day,
Please come with plenty of time.

• For details, please check "Precautions for those who come by car" in the User Guide.

Yes. Yes, you can.
Parking of motorcycles is prohibited in public parking lots, so we recommend that you use private parking.

We will prepare it around 17:00, so please come by boat until 16:00.
※ BBQ can be stored in the refrigerator of the room, so you can enjoy it from any time as long as it does not inconvenience other customers.

If you get off at the "Atami Port" stop, the boarding point will be right in front of you.

It is as follows.

◆Asian Garden R-Asia: 9:00~16:00 (Varies depending on the season)
◆ Kaisen Bathing "Island Yu": 10: 00 ~ 21: 00 (There is a change depending on the season)
◆Sea Pool : 9:00~16:00 (Summer only)

The rental hours are the same as the opening hours.
Please let us know what you need as soon as possible.

At the front desk, you can sell iced drinks, soft drinks, canned beer, can chu hai, etc.

At the "Terrace Restaurant ENAK" in Asian Garden R-Asia, we sell Asian food, Asian beers, cocktails, and tropical drinks.

Fireworks are prohibited both in and in use.
Thank you for your cooperation in fire prevention.

Yes. If it is luggage within the range that can be kept at the front desk, we will keep it.
In addition, when you use the sea pool or sea spring bath ~ island hot spring ~ there is a coin locker (200 yen per time), so you can leave it there.

This Island Camp Villa has everything you need for camping.
In addition, it is necessary to move by stairs between the front desk and the accommodation facility.
We recommend that you feel free to come in light clothing.

フロントでは、カード払いも承っております。
各社クレジットカードをご利用いただけます。

恐れ入りますが、ご用意がございません。

We will keep it at the front desk of the sea spring bath "island bath".
Please enjoy PICA Hatsushima to the fullest until you return.

The accommodation fee includes the entrance fee of the Asian Garden and the fee of the island bath, so you do not need a set ticket. Please purchase only round-trip tickets.
At that time, if you inform us of the reservation confirmation or the fact of the reservation, you can purchase a boarding ticket at the guest discount rate.

We are very sorry, but we do not provide pick-up and drop-off for customers.
It takes about 10 minutes ~ 15 minutes on foot to the island hot spring where the reception is located.

We refuse to allow customers to come to the venue due to the cancellation of the ship.

Sorry.
This campsite is closed to the public for hygiene reasons.
However, we do not have meals for children under 3 years old, so please prepare baby food etc. by yourself.

We will prepare it around 17:00,
After that, you can use it at any time you like, regardless of the time.

The day before, the staff will bring you to the accommodation with dinner ingredients.

There is no sale of ingredients only, but accommodation is only possible with two meals per night. You can choose additional ingredients in addition to your meal.

• Click here for a list of additional ingredients.

No. All tableware is prepared here, so there is no need to bring it with you.
Also, since the BBQ is gas-operated, there is no need to bring fuel.

At the "Terrace Restaurant ENAK" in the "Asian Garden R-Asia", you can enjoy Asian food, Asian beers and cocktails, tropical drinks and seafood BBQ.
We offer a variety of courses, so please take advantage of them.
※ However, it will be open until the evening.

• Asian Garden R-Asia
• Terrace Restaurant ENAK

Yes. If you choose BBQ, you can add optional ingredients.
However, we cannot prepare the same menu as the guest.
If you must, please add the number of guests.

• Click here for a list of additional ingredients.

It is okay to bring it, but we recommend that you reduce your luggage when traveling on the island. It is sold both on the island and in the venue.
(There are Coca-Cola vending machines, wine, canned beer, and canned Chu Hai sales.) ）

We sell a variety of beverages at the fishery cooperative supermarket in the port.
Business hours are until 17:00, so we recommend that you purchase at the time of arrival at the port.
In addition, there are few kinds at the island hot spring front, but we are selling.

We have changed some of the BBQ ingredients.

If you are allergic to ingredients, please let us know in advance and we will change the contents.

There is no place where many people can gather to eat, but it is possible to move tables to accommodate them.
However, we may not be able to meet your request due to rainy weather etc.

We can't do that. Additional orders must be placed up to the previous day. Please check the details of the ingredients in advance.

Yes. There is a supermarket operated by the fishing cooperative on the island.
Business hours 7:30~17:00 (shortened depending on the season)
There are no shops that are open 24 hours a day like convenience stores.
Thank you for your understanding.

It is far and small, but you can see it if the weather is nice.
There are some things you can see from the Island Villa, but the harbour area is the best. (It is not visible from the Asian resort villa.) ）

There are many slopes on the island, and there is a place where you can climb 91 stone steps from the front desk to the guest room.
A stroller is fine in a relatively flat place, but we recommend that you prepare a brace so that you can sleep when climbing stone steps.
If you do not use it near the guest room, you can keep it at the front desk.

Hatsushima has almost no sandy beaches, and the surrounding area is rocky.
You can swim, but it is dangerous because it will soon become a depth that can not be touched, so we recommend using the "sea pool".

• Sea pool

The round trip is about 3 km, so it takes about 40 minutes to walk normally, and it takes about 1 hour ~ 1 hour and a half to walk while looking at the scenery.

There are clinics (doctors are absent, nurses are non-staffed), but there are no hospitals.

• Please download the brochure from here.

You can fish at the "directly managed sales office" (closed on Wednesdays) directly managed by the fishing cooperative on Hatsushima.
For details, please contact Hatsushima Fishery Association by phone (0557-67-1405).​

It is said that you can catch bellows, mackerel, muttu, sardine, etc. in the sea near Hatsushima, but it varies depending on the season, so please check with the fishing cooperative on the day for details.

There is a "sea pool" in the venue.
It can be used for 2,300 yen for adults and 1,350 yen for children.
Guests staying during the pool period can use it free of charge. Please contact the front desk.
You can swim in the sea, but there are few sandy beaches, and it is dangerous because it will soon be a depth that can not be attached to your feet, so we recommend using the sea pool.

• Sea pool

Bicycles, morrows, and fireworks are prohibited.
Of course, it is also prohibited to bring in dangerous goods.
Pets are not allowed at the hotel.

You can come on foot.
You can reach the facility in about 15 minutes.

Garbage can be separated and thrown away in the designated place.
In addition, at this facility, raw gomi is converted into compost by compost and recycled.
Therefore, we are separating garbage, so please cooperate.

All toilets are Western-style flushing toilets.

If you consult us in advance, it is possible to use the Asian Garden for private use depending on the schedule.
There is no place to gather in rainy weather.

On the island, camping and camping are prohibited, so it is not allowed.

Fire other than gas appliances is strictly prohibited. Campfires are not allowed.

There is a "sea spring bath "island bath" in the venue.
Guests can use it free of charge.
Business hours are until 10: 00 ~ 21: 00.
Guests will be able to use the service between 6: 30 ~ 7: 30 the morning after their stay.
It is not a reservation system, so you can use it freely within the time.
(Please use it during the busy season by checking the congestion etc.)
※ We ask that customers with tattoos and tattoos (including one point) refrain from bathing.

• Sea Spring Bath "Island Hot Spring"

It is a hot bath facility that uses seawater and is said to activate the functions of the body from the inside of the body.

Yes. If you present your passport at check-in, you can use it until 21:00.
However, the last flight of the ship is at 17:50, so please be careful not to miss the flight.

No.
Since it is a separate bath for men and women, you can use it like a normal hot bath facility.

There is no facility with only a shower room.

Hot bath facilities are equipped with shampoo, conditioner and body soap.

We sell and rent for a fee.

・Face towel 400 yen (sale)
・Bath towel 300 yen (rental)

* For guests staying at PICA Hatsushima, bath towel rental and face towel (1 sheet) are free of charge.

Sorry.
Kaisen Bath "Island Yu" does not accept re-entry.
Re-entry is only available to hotel guests.

This is an outdoor pool that uses seawater.
On Hatsushima Island without a sandy beach, it is a facility where you can play while feeling the sea safely.

Check out the Ocean Pools page. Guests can use it free of charge, so please contact the front desk.

• Sea pool

There is a swimming area for children. There is an area about 50 cm deep, so please use it.
It is a gentle slope and there are parts that become deep, so please be sure to be accompanied by a guardian.

Yes. You can bring it in.

The following items are prohibited from being brought into the country.
◎ Surfboards, bodyboards, etc.
◎ Mask (underwater glasses)
◎ Snorkel
◎ Fin (flipper)
◎ Floaters such as killer whales and dolphins
◎ Bed type floater
◎ Foot-in type children's comforter
◎ Bottles and glass
◎ Glasses
◎ Bringing in umbrellas and tents
◎ Balls other than beach balls and soft rubber balls
In addition, beach balls may be refrained from using on windy days.
Thank you for your understanding.

Bath towel rental ¥300-
Face towel sale ¥400-
There is.

Sorry. Swimwear is for sale only.

Yes. Wristbands will be given to you at the time of entry, so please show them when you re-enter.
※ Valid only on the day.

Yes.
It is possible to purchase café products and enjoy them outside the pool area.

Yes.
If you do not use the pool, you will be charged an entrance fee of ¥850-.

It is possible, but it is under the scorching sun and there is no refrigerator, so we do not recommend bringing it in.

Children and babies can use it if they wear pool diapers and swimsuits on top of them.

In some cases, the business may be suspended.

Yes. Basically, we do not accept reservations for unattended stays.

We're sorry, but we don't have day camps.

If you wish to have a one-day BBQ, you can enjoy seafood BBQ at a barbecue restaurant called "Terrace Restaurant ENAK" in "Asian Garden R-Asia".

• Terrace Restaurant ENAK

The items provided differ depending on each accommodation facility and season.

• Please check the facilities section of the accommodation page.

At a minimum, we will be prepared for what you need, so please bring what you think you need.

In addition, if you are travelling with children under 3 years old, please bring your own meals as they are not available.
When it rains or you are worried about rain, please bring equipment such as an umbrella or raincoat.

In addition, it is necessary to move by stairs between the front desk and the accommodation facility.
We recommend that you feel free to come in light clothing.

It has a tarp (cloth roof).

Of course you can.
You can use the built-in gas-operated BBQ grill.

If it rains, you can use the tarp tent and use it.

Yes. Yes, you can. Exterior lights are installed.

Yes. We use safe beef from Australia.

Insect repellent gel is available in the accommodation building, front desk and various places, so please use it by all means.

We do not accept reservations that exceed the capacity. We cannot accept reservations that exceed the capacity based on the Hotel Business Act and other regulations.
You will be required to reserve the number of buildings according to the number of people you can use.

* The number of children is counted as the number of children over 4 years old.
Example: Calculated as 3 adults + 1 child over 4 years old = 4 people
Calculated as 3 adults + 1 child under 3 years old = 3 people

Yes. A low table is provided.

Sorry. It is not attached.

Yes. There is an installation of outdoor lights.

Yes, you can.

There are several trees standing in the vicinity, but please think that there is basically none.

We will take care as much as possible so that you can stay relatively close to you.
However, we accept it only as a hope. Please let us know your reservation number and name.

Advance reservations are not possible, but if there is space on the day, you may be able to check in early for a separate fee.

Please call us before visiting.

Front TEL 0557-67-2151

If there is room on the day, it may be possible to extend the check-out time for an additional fee.

Advance reservations cannot be made, so please check at the front desk on the day.

Front TEL 0557-67-2151

申し訳ございませんが、全棟禁止となっております。

申し訳ございません。
ご宿泊の場合は、島内でのご滞在が長時間となる為、島内自然環境への影響（糞等による他の生態系への影響）の観点から、ペットをお連れでのご宿泊、日帰り施設のご入園はご遠慮いただいております。ご理解の上ご了承ください。
また、補助犬（盲導犬・介助犬・聴導犬）のご同伴につきましては承らせていただいております。

It is not on the island of Hatsushima.
Please use the pet shop in Atami City.

申し訳ございません。ご利用いただけません。

It depends on the location, but au seems to have relatively good radio wave conditions.
docomo and softbank are often difficult to enter, and calls may be interrupted, so please be sure to bring a charger including au.
Smartphones in particular drain their batteries quickly, so a charger is a must.

Business hours:10:00~16:00
Regular holiday: Thursday
* Open from 9:00 ~ 16:00 in GW and summer
* No regular holidays during GW, summer, and year-end and New Year holidays

Regarding the reservation status of today (the day of use), we accept it at the local Saltobi.
Please contact Saltobi directly.
PICA Hatsushima Saltobi TEL:0557-67-1462 (10:00~16:00)

Reservations are required. Reservations are possible and necessary even on the day.

• Online advance booking is here

Online reservations (telephone reservations are not accepted).

• Online advance booking is here

Reservations can be made up to 3 months in advance.

Sorry.
The maximum number of people who can make a reservation at one time is limited to 15 people, so please divide the time into several people.

Sorry.
Guests under the age of 18 must be accompanied by a guardian and are not allowed to participate.

Please change from the My Page of the customer of the online reservation.
* If it is full, we can not accept it.

• Login screen

If you cancel until the day before the date of use, you will not be charged.
For cancellation on the day of use, please pay 100% of the usage fee as a cancellation charge.

Please process the cancellation from the customer's My Page for online reservations.

• Login screen

It can be used except for lightning, strong wind, and snow.
Please check the weather conditions on the day with the site.
PICA Hatsushima Saltobi TEL:0557-67-1462 (10:00~16:00)

Sorry.
For safety reasons, wet swimsuits and bikinis are not allowed.
Please use it in a dress that does not come out much bare skin.

Sorry.
Guests who consume alcohol are not eligible.

Sorry.
For safety reasons, use with sandals, heels and crocs is not permitted.
We rent shoes. If you want to use it, please contact us at the front desk.
Rental fee: ¥300 per size

Because it is connected by a single wire, you can not quit or skip the course in the middle.
We recommend that you use it after observing the course at the site.

You cannot go to the bathroom after wearing the harness, so please complete it in advance.

Sorry. Please start from the first stage.

Sorry.
Each stage is one time. Thank you for your understanding.

Saltobi is divided into the first and second stages, and it takes about an hour to an hour and a half to complete all the activities.
Please check the time of the return ship before making a reservation.

• Click here for boarding times

From Atami Port to Hatsushima Port, it takes about 30 minutes by ferry.
In addition, it takes about 15 minutes on foot from Hatsushima Port to Saltobi, so please come to the island with plenty of time.
Please note that if you are late for the meeting time, it will be canceled on the day and you will be subject to a cancellation charge.

The program starts 30 minutes after the reservation time.
Example) Meet at 10:30 and start at 11:00
During the 30-minute period, you will have time to visit the course and fill out the pledge to participate. The staff will guide you at the time of gathering.
In addition, the start time may be delayed due to the customer's poor physical condition or injury.

There are free lockers only when using Saltobi.

There are two changing rooms near the reception.

Helmets are available free of charge.
Shoes and women's pants are rented for 300 yen each.
Please feel free to contact us at the reception.

Sorry.
It will be accepted at the site on the day. Please ask the staff.

There are chairs in the course, so please use them.
In addition, there is a circuit trail under the course, so you can support those who are using Saltobi and take photos.

It can be used at a discounted rate. Please contact the local staff.

Usage fee is not included.
In addition, customers who use day-trip facilities are prepared with advantageous tickets set with boarding tickets.

• Please see here for details.

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

• In this case, after logging in from this login screen, you can change to a valid address from the "Change personal information" screen.

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.