FAQ

FAQ

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About reservation

Q
Do I need an appointment?
A

Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.

Q
About reservation method
A

You can make reservations 24 hours a day from your PC or smartphone in real time.
The reception period is from 3 am on the same day 3 months before the use date to the morning of the day.
Membership registration is required to make a reservation.

Q
Are you free today?
A

Reservations for today's accommodation can be made online or at the front desk.

  • Alternatively, please contact the front desk directly.
    Front desk TEL: 042-685-0917
Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for tomorrow or today if there is space available.
However, it is not possible to make a reservation for a plan that includes ingredients that need to be reserved 3 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

With online bookings, cancellations will not be processed the day before or on the same day.
Please contact the front desk,
Please contact us using this form.
We will get back to you and contact you for confirmation. After that, cancel processing is performed.
However, we will charge the cancellation fee based on the arrival time of the email.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I would like to specify the location of the parcel... (I would like to know the location of the parcel in advance.)
A

We will decide your location on the day before your stay.
This is because all reservations are made, in which wheelchairs and elderly people are near the toilet / cooking building, 2 families and 2 people are next to each other or close to each other, as young group as possible This is because we try to separate our family members who have children from us.

Therefore, please note that if you specify the location, etc. in the communication field, etc., we cannot answer it exactly.
Conversely, if you are a handicapped person or an elderly person and would like to have a place, please state so in the communication field. We will consider it to the extent possible.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no cancellation charge exemption due to weather.
However, this does not apply in the event of a disaster in which public transportation such as railways and highways is cut off, so we will provide information regarding the operation of the facility on the website as needed while deciding the situation.

Q
What happens in case of typhoon?
A

Since the influence will differ depending on the route and power, we will provide information regarding the operation of the facility on the website as needed while judging the situation.

Q
Is it possible to change the schedule?
A

Yes, you can only change the schedule once.

In addition, within the cancellation charge period, if you change the schedule for your convenience and cancel the changed schedule, the cancellation charge will be the first cancellation charge or the cancellation charge after the change, whichever is higher. Please note.

Please contact our help desk 0555-30-4580 for cancellation charges.

Q
Is it possible to change the facility?
A

Yes, you can change your facility at any time.

You can do it yourself on My Page.


[Change procedure]
(1) Log in to My Page and press the reservation green button "Confirm/Change" in "Current reservation status"
② Press the "Change content" button on the "Reservation details" page
③ First, select the facility you want to change from "+Add facility" in "Change reservation" and add it to the cart.
④ After selecting the number and plan of the facility you want to change, delete it with the “× delete” button in the upper right of the unnecessary facility name in the cart
⑤ Confirm the changed reservation

*If the number of people decreases during the cancellation period, the cancellation charge will be applied.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

Customers making online reservations Please make a change from My Page or use the inquiry form.

  • If the change deadline has passed and you cannot change your reservation on My Page, please contact us using the form below.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations and additions by email?
A

We do not accept reservations or addition of facilities by email.
Please go to My Page from the login screen on the online reservation site.
If you want to change or cancel, please contact us using this form and request

Q
Is a reservation fee (prepayment/incoming payment) required?
A

there is no need. You can pay online at the time of booking, or at the front desk on the day of your stay. You can pay by credit card on the day.
In the case of group use, we may request payment in advance.

Q
Do I need to make a reservation for rental items?
A

レンタル数に限りがありますので、繁忙期などはご予約をしていただいた方が確実です。
当日空きがあればお貸し出しも可能です。
オンライン予約の「レンタル」にてご予約を承っております。
※事前予約を承っていないレンタル品もございますので、チェックイン時にお申し付けください。

Q
When can I make a reservation?
A

You can receive it from the same day 3 months before the desired reservation date. (You can book up to 5 nights on the first day)
Also, as a benefit of PICA members, some members can make priority reservations.

Q
I want the free pass only for children (some of them) with the amusement park pack
A

The amusement park pack is applicable to all guests, so some of it cannot be applied.
If you need a free pass individually, please select the plan with half board and purchase a free pass ticket at the amusement park.
* You can purchase at the special price for guests at the pleasure station shop at the amusement park by showing the accommodation receipt.

Q
Can I reserve and stay only for minors?
A

If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.

* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.

Q
I can't connect to the help desk phone...
A

Depending on the date, it will be very crowded.
We apologize for the inconvenience, but please call again at a different time, or we are open 24 hours a day, so please use it.
If you have made a reservation and want to change the content, please contact us using the form below. I'll get back to you.

Q
Where can I ask about local matters?
A

For inquiries regarding accommodations, please contact the PICA Help Desk. Please call or contact us using this form. The PICA desk will contact you shortly.
For weather and surrounding road conditions, please contact the front desk for a smoother experience.

Q
Can I wait for the cancellation?
A

You cannot wait for the order of cancellation, but you can set the notification mail delivery when there is space available.

By using the cancellation information distribution service only online, you will be notified of cancellation information and you can make a reservation quickly.
The settings will be cleared once it has been delivered. Please register again if you would like to receive it again.
*There is no limit to the number of registrations.
*Delivery will be sent all at once, so please note that it will be the first-come-first-served basis for customers who have registered for reservation after receiving the email.

Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
If I make a reservation over the phone, will something be sent to me?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Q
Happy Friday discount not available
A

It may not be the discount date or the discount may not be applied.

Q
After-Holiday discount rates are not available
A

It may not be the discount date or the discount may not be applied.

Q
Can I do a late check-out?
A

Check-out time may be extended for an additional fee only if there is space available on the day.

Advance reservations are not possible, so please check at the front desk on the day.

  • We do not accept E/F/G rate schedules.
  • If you use late check-out, you will be charged separately.
Q
Is early check-in possible?
A

If there is space on the day, you may be able to use it.

Please call the front desk (042-685-0917) before visiting.
Please note that we do not accept advance reservations.

  • We do not accept E/F/G rate schedules.
  • There will be an additional charge for early check-in.
Q
Can I use it for a day trip?

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
  • If you are using in a group (7 or more), the cancellation policy will be different.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What should I do to pay for a cancellation charge if I have booked two parcels and the day is near and I cancel one block?
A

当日、現地フロントにてご宿泊料金とご一緒にご精算ください。

Q
What happens if it rains? Is there a cancellation fee?
A

This facility is normally open even in rainy weather. If you are making a reservation, please bring rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "This weather is...".
However, if the schedule is changed, the number of changes is only once.

In addition, within the cancellation charge period, if you change the schedule for your convenience and cancel the changed schedule, the cancellation charge will be the first cancellation charge or the cancellation charge after the change, whichever is higher. Please note.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

Price per person (Unit price plan) When canceling, a cancellation fee will be charged according to the number of people cancelled.

Auto campsite In case of, the cancellation fee applies to the number of nights and sections. No cancellation fee will be incurred if the number of sections does not change even if the number of people decreases.

Q
Is there a change of type within the period? Is there a fee, etc.?
A

It doesn't cost. The reservation cancellation fee is subject to the number of nights and the number of buildings (sections).
Changing from 1 night 1 building (section) to a different type 1 night 1 building (section) will be treated as a change and will not occur.
However, cancellation fee will be charged for 1 building (section) when changing from 2 nights (section) to 1 night (section).

Administration Building

Q
Can you keep my luggage?
A

There is a coin locker near the front desk.

Luggage that does not fit in the coin locker can be stored at the front desk (charge is 400 yen).

Please note that refrigerated and frozen products cannot be stored.

Q
By what time should I check in? (How long can you accept it?)
A

Check-in is between 14:00 and 16:00. (13:00 to 16:00 for auto campsite)
*If you cannot arrive by 16:00 due to traffic conditions, please contact the telephone number below.
If you contact us, we will check-in until 19:00. < Front: 042-685-0917 >

Q
Can I send my luggage by courier? (Both local delivery and return reception)
A

We will charge a luggage storage fee (400 yen), but you can send it (time cannot be specified). If you wish, please contact us in advance.

Please note that we cannot send refrigerated/frozen products/foods such as cool flights.
Also, if you send it from your campsite to your home, you can only pay by cash on delivery.

Q
What do you sell at the front desk?
A

Daily necessities such as shampoo, conditioner, toothbrush and Saran wrap. Fuels such as charcoal, firewood and ignition agents. Foods such as sweets and cup ramen.

Q
Is there a microwave oven at the front?
A

I'm sorry. Not available.

Q
Do you have a coin locker? How big is it? Prices?
A

Yes. Located in the Panorama Lodge (campsite front) and Central Lodge (in the amusement park).
The Panorama Lodge has a 200 yen locker [30 (length) x 35 (width) x 40 (depth)],
There is a locker [80 (length) x 35 (width) x 50 (depth)] of 300 yen.

If you do not fit in this size, we will keep it at the front desk. In that case, a charge of 400 yen will be charged.

Q
What kind of drink does the vending machine have?
A

Only soft drinks are sold.

Q
Do you have alcohol?
A

Yes. We sell canned beer, wine, chuhai, etc. at the Panorama Lodge Front, and canned beer at amusement park shops.
(Business hours of the shop are the same as those of the amusement park)

Q
Is there a rental stroller, wheelchair, or trolley in the hall?
A

Strollers and wheelchairs can be rented at the Amusement Park Central Lodge for 500 yen. No dolly rental.

Q
If you come by taxi, can you enter the Panorama Lodge?
A

Please take a taxi at the front gate during the opening hours of Pleasure Forest and take the shuttle bus (free of charge) from the front gate to the Panorama Lodge.
Outside business hours, please take a taxi to Panorama Lodge.

Q
If you arrive by public transport, is the walk from the entrance gate to Panorama Lodge?
A

During the business hours of the amusement park, there is a shuttle bus from the entrance gate to the Panorama Lodge.
(The last of the shuttle bus is until 15 minutes before the closing time of the amusement park)

Q
Can I use a credit card.
A

You can use each company's credit card.

Q
What are the business hours of the front desk/shop?
A

The day before holidays 9:00~21:00
Other than the above 9:00-19:00

Q
Do you have any regular medicine?
A

I'm sorry. There is no ready-to-use medicine, so please bring it yourself.

Q
I lost the key and damaged the facility...
A

Please contact the front desk.
If the key is lost or damaged, a replacement fee of 5,000 yen will be charged.
In addition, please note that you may be charged separately in case of intentional damage.

Q
How long can I keep my lost property?
A

Stored at the front desk for 1 month.

Q
Who to contact in case of an emergency at night?
A

平日   8:00~21:00
土日祝日 8:00~22:00
上記の時間はフロントまで連絡をお願いします。(TEL:042-685-0917)
※時間外の場合は夜間警備までご連絡ください。

Q
Who should I contact if a sudden illness or injury occurs?
A

Please contact the front desk.
Ambulances will be arranged at the front desk.

Q
Do you sell cigarettes?
A

I'm sorry. Not for sale.

Q
Is there a convenience store/supermarket nearby?
A

コンビニ:3分
スーパー:5分
薬局:8分
ホームセンター10分
ガソリンスタンド:5分
いずれも正面ゲートを出てから、車での所要時間です。

再入場した場合は、再度駐車場料金をお支払い頂き、フロントに領収書をお持ちください。
宿泊者特典として再入場1回のみ返金いたします。

Q
Is there a discount on the amusement park free pass ticket?
A

宿泊精算時のレシートをご提示いただくと、大人2,800円、子供2,400円でご購入いただけます。

Q
I want to know the public transportation information (timetable)

Inside

Q
Can I buy ingredients locally (on site)?
A

We sell meat, yakisoba noodles, sausages, etc. at the Wild Cooking Garden (BBQ site), but the number is limited, so we recommend you to shop as much as possible in advance.

Q
Can fireworks be done?
A

宿泊受付(フロント)前の中庭にて、決められたお時間の中(20:00まで)で手持ち花火のみ、ご利用いただけます。
バケツはこちらでご用意しておりますのでご自由にご利用ください。
【実施可能時間】宿泊受付営業時間まで

手持ち花火以外の花火は一切禁止となっております。どうぞご理解の程宜しくお願い致します。

Q
Is there a place where you can buy bread etc.? Do you sell breakfast?
A

I'm sorry. Neither bread nor breakfast is sold on the day.
For those who wish, a pre-booked breakfast menu is available.

Q
What should I do if I go by bus?
A

Get off at the bus stop in front of Pleasure Forest, and there is a shuttle bus from the front gate of the amusement park to Panorama Lodge (campsite reception).
*The shuttle bus operates from the opening of the amusement park to 15 minutes before closing.

Q
Is it possible to drive between the campsite and the amusement park?
A

Yes. You can move by car.

Q
Is there a place for groups to get together?
A

はい。ワイルドクッキングガーデンというBBQ場がパノラマロッジの近くにございます。
利用時間は、16~21時、翌朝7~9時となります。それ以外のお時間にご利用の場合、会場利用料として1名3,000円(事前予約割引特典有)でご利用いただけます。
ご利用の際はご宿泊当日の19時までにワイルドクッキングガーデンのフロントにて受付をお願い致します。
※ワイルドクッキングガーデンは21時以降、朝7時より前のご利用は出来ませんのでご了承ください。

Q
Is there any place to play other than the amusement park? Can I bring a child's ball with me?
A

There are no play areas or spaces for balls etc. in the hall.
Since there are many slopes, we do not allow players to play balls.
We appreciate your understanding.

Q
Can I bring in musical instruments?
A

I'm sorry. Items that produce sounds such as musical instruments and boomboxes are not allowed.

Q
I have a wheelchair. Can I go from the parking lot to the building?
A

Basically, there is no room where you can enter while you are in a wheelchair.
In the trailer houses (other than Sleeper 4 and Compact Caravans BBQ), the parking lot is adjacent to the building, so you can pass from the car to the room entrance by wheelchair.
For Sleeper 4, Compact Caravans BBQ and other cabins, there is some distance between the room entrance and the parking lot.

Q
Is the night guard looking around?
A

Yes. The guards are also patroling at night.

Q
How to move between amusement park and campground?
A

You can move by car or on foot.

Q
Is it possible to ride a bicycle in the hall?
A

I'm sorry. Bicycles are not allowed in the venue.

Q
Do I have to take the garbage home?
A

Please sort them at the recycling stations located in several places on the premises.

Q
How long does it take to travel from the amusement park to each facility?
A

It depends on the accommodation, but it is about 10 minutes by car.

Bath/shower

Q
Do you have a bath?
A

The day-trip hot spring facility Sagamiko Onsen "Ururi" is next to it.

There is no bath facility exclusively for guests, but there is a shared hot shower room (separate gender).

  • There are 5 locations in the venue, such as next to the Panorama Lodge. We have body soap, rinse-in shampoo, and dryer, but please bring towels.
  • The available time is from 6:00 to 23:00.
Q
Is there a shuttle bus to Ururi?
A

It runs every 30 minutes on Saturdays from 17:30 to 21:30 (from Panorama Lodge).
For weekday and Sunday services, please call the front desk.

hotel

Q
Are there towels and amenities in the bath?
A

タオルの設置はございません。
バスタオルとフェイスタオルの2枚セットになったものを350円でレンタル可能です。

アメニティは、シャワー付きの建物にのみボディソープ・シャンプー・コンディショナーを室内に人数分ご用意しております。

又、キッチンがついた建物には食器用洗剤・スポンジもございます。

Q
Can I use a bonfire or my own stove?
A

Open fire is prohibited in all areas of the venue.
Depending on the facility you stay, you may or may not be allowed to bring your own.

Facility

Bonfire

Cassette stove

BBQ grill

Enjoy Tent (Permanent)

×

×

×

Various setup tents

×

×

CAMPキャビン6.12

×

×

×

CAMPキャビン4

×

×

×

Cottage terrace

×

×

Cottage Kitchen

×

×

Cottage Dog Run

×

×

Various trailers

〇*

〇*

コンパクトキャラバンズBBQ

×

〇*

Auto camp site

*Various trailers are only available on deck for legged grills. Please use the bonfire on the ground below the deck.

Q
Isn't the permanent tent hot in summer? Are there any insects?
A
  • During the hot season (May-September), it is easier to spend time if you make the opening and closing part of the entrance/exit mesh so that the wind can always escape.
  • If you feel that the blanket provided is hot, we also offer sheets rental (100 yen per sheet).
  • There are insects because it is an outdoor facility. Please take insect repellent measures such as insect repellent and long-sleeved long pants.
Q
How much bedding do you have?
A

Permanent tent/setup tent
(Per person) There are 2 blankets, pillows and pillowcases. *Sheets will be rented separately.

Log cabin
Duvet, sheets, pillows, pillowcases, [summer (July-September)] towel blanket [outside of summer] duvet, towel blanket

Trailer house
Beds with mats and sofa beds are available.
Pillows, pillow covers, sheets, [summer season (July-September)] towel blanket [outside of summer] duvet, towel blanket

Q
Is there an outlet in the room?
A

Both cabins and trailer houses have outlets. The outlet capacity of each facility is 20A.
When using electric appliances indoors, the capacity may exceed the capacity when used with an air conditioner, microwave oven, etc. Please be careful.

Q
Is there lighting on the deck of the facility?
A

Trailer cottage TAKIBI, marmalade caravans, compact caravans BBQ, log cabin S terrace, log cabin S kitchen, log cabin S dog, setup tent site kitchen has lighting on the terrace.
For other facilities, there is no lighting on the deck.
Please bring lanterns and other lighting fixtures as it will be dark after evening. Lanterns are available for rent at Panorama Lodge Front.

Q
Where should I cook?
A

The trailer house can be cooked both in the indoor kitchen and the outdoor terrace.
Log Cabin S Terrace and Log Cabin S Kitchen can be cooked on the iron plate on the terrace next to the building.
*A special iron plate is required, so please ask the front desk when using it.

Facilities other than the above will be cooked in the wild cooking garden, but since there is no gas stove, you will need to purchase fuel such as firewood and charcoal and cook with kamad.

Q
Is there a place to boil water?
A

All trailer type cottages and setup tent sites have kettles or kettles.
Log Cabin S Terrace, Log Cabin S Kitchen, Trailer Cottage TAKIBI, Royal Sleeper 8 rooms have electric kettle.
There is also a paid rental of an electric kettle at the front desk, so you can use it as long as you have a room with a power supply.

Q
Is it possible for one-day members to participate? (Is it okay to have dinner in the room or on the site)
A

Day trips are possible only if the number of guests including the guest is within the limit.

An entrance fee to the amusement park and a day use fee are required separately.
If you arrive by car, a parking fee of 1,000 yen per vehicle is required.
One-day visitors stay until the closing time of the amusement park, but they can spend time together in their room or site.

Q
Do you have a hairdryer?
A

There are 3 free rentals. It cannot be used in the room. Please use in the shower room next to the Panorama Lodge.

Q
Can I use a cassette stove or hot plate indoors?
A

Not available

Q
Do you have pajamas?
A

We do not provide pajamas, so please bring your own.

Q
It is an overnight stay in winter. Should I bring in a futon?
A

The trailer and log cabin are fully equipped with heating, and there is a comforter.
A blanket is placed at the setup tent site, but we recommend you bring a sleeping bag or a futon.
An additional rental of blankets is available for a fee (500 yen/sheet).

Q
What is the fire pit used for?
A

It can be used for bonfires and dado oven dishes.

*Please refrain from BBQ.

Q
Can I use my own net for the barbecue gas grill I have provided?
A

I'm sorry. Please note that nets are not available at the facilities that have an on-site barbecue gas grill (see below).

• Log Cabin S Terrace
• Log Cabin S Kitchen
• Log Cabin S Dog

Q
Can I bring a chair or table in the permanent tent?
A

It cannot be used because there is no space for chairs or tables.
(It is necessary to move to Wild Cooking Garden for food etc.)

Q
Does the property have a TV?
A

There is no accommodation facility equipped with a TV.

Q
Stay in a permanent tent. Can I drive my luggage to the tent?
A

Please do not park your car near the tent, and be sure to walk on foot from the private parking lot.

Q
Can a tarp be placed next to the building?
A

There is no space for a tarp. Depending on the location, there may be some space, but please refrain from doing so.

Q
Can I do day camp
A

Please use the Wild Cooking Garden.

If you wish to use the accommodation facility for one-day use, it may be available depending on availability (other than EF schedule).

Advance reservations are not possible, so please check at the front desk on the day of use.

Q
Is it possible to extend checkout?
A

Depending on availability, you may be able to extend it for an additional fee (other than EF schedule).

Please confirm at the front desk on the day (advance reservations are not possible)

Q
Can I use the room before check-in time?
A

Depending on availability, you may be able to extend it for an additional fee (other than EF schedule).

Please confirm at the front desk on the day (advance reservations are not possible)

Q
I want to know information about each facility (site)

Auto camp site

Q
How long can I get from the auto campsite to the amusement park?
A

It is about 5 to 15 minutes by car. Please do not move on foot because the road is narrow.

Q
Is it possible to use the wild cooking garden though it is an auto camp site?
A

Yes. You can use it.

Q
Can I choose a location for the auto campsite?
A

I'm sorry. We do not accept site designation.

Q
Are there rental items for auto camp?
A

We do not rent BBQ grills, tents, tarps, tables, etc.

Wild cooking garden

Q
If I stay, can I use the Wild Cooking Garden?
A

ご宿泊者は、夕食・朝食の時間帯のみワイルドクッキングガーデンがご利用いただけます。
16時~21時、翌朝7時半~9時の間につきましては、場所利用料は無料になります。
※BBQツールセットや燃料などは別途有料となります。
16時前のご利用となりますと、別途日帰り料金が発生致します。(施設利用料 大人1名3,000円、小人(3歳以上~小学生)1名2,300円)
ご利用の際はご宿泊当日の19時までにワイルドクッキングガーデンのフロントにて受付をお願い致します。

Q
Would you like to put the dog together in the Wild Cooking Garden?
A

If you wear a lead, you will be able to enter the designated BBQ area together.

Q
Can I bring camping equipment (such as a BBQ grill) to the Wild Cooking Garden?
A

お持込みはご遠慮いただいております。

Q
Can I use Wild Cooking Garden even if the accommodation has a BBQ grill?
A

Yes. You can use it. In the case of hotel guests, the usage fee for the wild cooking garden is free of charge from 16 to 21:00 and from 9:00 to 9:00 the next morning.
If you use it before 16:00 and after 9:00 the next morning, you will be charged a separate space usage fee.

Q
Can I use the tableware and cookware provided in the room at Wild Cooking Garden?
A

Yes. You can use it. Please be sure to return it to the original accommodation facility.

Q
Does the cooking building have hot water?
A

There is no hot water.

Pets

Q
Is dog vaccination certificate required?
A

It is a major premise to bring a dog who has been vaccinated with 5 or more kinds of vaccinations and rabies vaccination, but if you cannot receive vaccination due to a special reason such as chronic illness, please contact us.

Q
Can pets be put in the room? Do you need anything in that case?
A

ご持参いただきましたケージがございましたら可能です。お部屋の中では、ケージから出さないようお願い致します。※ケージのレンタルはございませんのでご持参ください。
※ログキャビン S ドッグラン付(2022.4~ コテージ・ドッグラン)のみケージがございます。

Communication environment

Q
Can I use FREE Wi-Fi?
A

Not available.

Q
Does the radio wave of the mobile phone enter? What mobile companies can't get radio waves?
A

Yes. The radio wave of each mobile phone company enters. However, please note that the radio wave may become weak depending on the location.

Q
What should I do to charge my mobile phone?
A

Accommodation facilities other than those with an auto camp site, permanent tent site, and setup tent site terrace can be recharged because there is an outlet in the room.

Other

Q
I didn't receive the temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Is it possible to go out?
A

Until 21:00の外出は可能です。
再入場した際は、駐車料金をお支払い頂き、フロントに領収書をお持ちください。宿泊者特典として初回入場以降1回のみ返金いたします。

Q
Is there a grocery store near you?
A

Yes. There is a supermarket called "Fresa" located 15 minutes by car from the venue.

Q
Is there a hospital near my child if I am suddenly ill at night?
A

We will guide you to the emergency hospital at Panorama Lodge. Rest assured that the guards will guide you at night.
Hospital information: Morita Hospital (about 10 minutes by car from the front gate), Tsukui Red Cross Hospital (about 20 minutes by car from the front gate)

Q
Is there a river nearby?
A

Yes. There is Doshigawa in about 15 minutes by car.

Q
Is there any place other than an amusement park where you can play?
A

There are swan boats in Sagami Lake. Click here for details

Q
What kind of fish can I catch in Sagami Lake?
A

You can catch black bass and smelt.

About amusement park

Q
Can guests enter the amusement park?
A

Guests are free to enter the amusement park.
You can enter the amusement park on the day of your stay (check-in to check-out).

Q
Is the amusement park entrance fee only for one day?
A

Admission is free during your stay. If you use it for 2 days and 1 night, you can enter the park for 2 days.
You can still use the amusement park after checking out.

Q
Which day does the free pass get? (Amusement park pack users)
A

You can choose which day you want to check in.

Q
How much is the guest's free pass? Where can I buy it?
A

遊園地「プレジャーステーション」にて、ご宿泊者割引料金(大人2,800円、小人2,400円)で販売しております。
必ず宿泊領収書をご提示ください。

Q
If I watch the illuminations (Lake Sagami Ilmirion), will the illuminations entrance fee be charged separately?
A

It does not occur when staying.
During the stay period (both two days for one night and two days), you can enjoy the illuminations only at the room rate.

*A separate fee will be charged for night attractions
(The free pass attached to the amusement park pack can be used for night attractions continuously during the day)
*Please refer to the Sagamiko Resort Pleasure Forest (amusement park) website for the illumination period.

Q
I'm with a dog. Can I ride in an amusement park ride together?
A

I'm sorry. You cannot ride together. Medium-sized dogs and small dogs can enter the park together if they have a reed.

Q
Can I use my free pass during my stay (two days)?
A

It will be one day during your stay.

Q
(Winter) What kind of clothes should I wear at the Snow Play Square?
A

Please wear it in a warm and hard-wearing condition such as ski wear.

Q
(Summer) Can I bring a float to the pool?
A

Yes. You can bring your own.

Q
(Summer) Can you put the dog in the pool?
A

I'm sorry. I can't put them together.

Q
What if I want to play in the amusement park before check-in?
A

<お車でお越しの方>
入場ゲートで駐車料金(1台1,000円)をお支払い後、先に遊園地で遊ばれるお客様は、キャンプ場フロントへチェックイン手続きのみ行い、ご精算後、遊園地へご来場ください(14時以降に再度、ルームキーの受取りが必要です。)

<徒歩でお越しの方>
入場ゲートを入られましたら、送迎バスにてキャンプ場フロントにて受付、精算を済ませていただきますと、遊園地へご入園いただけます。(遊園地開園後)
なお、送迎係員が不在の場合は、キャンプ場フロントまでご連絡ください。
<PICAさがみ湖 フロント 042-685-0917 >

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICA Sagami Lake