PICA point member system
Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!
Access & Frequently Asked Questions
Top Page > > Access and FAQs
access
- The reception desk will be "Mori no Station Hakone Jukoku Pass".
THE GLAMPING Hakone Jukoku Pass
〒419-0101
Shizuoka-ken Takata-gun Kannan-cho Kuwabara 1400-20
|
JR東海道線・熱海駅下車 伊豆箱根バス（元箱根行き）にて約40分 |
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From Tokyo |
Tomei Expressway About 40 minutes by car from Odawara IC |
|
From Nagoya |
About 35 minutes from the Shin-Tomei Expressway Nagaizumi-Numazu IC |
Access to the cottage area
train
先にチェックイン手続きをお願いいたします。
チェックイン手続きは「森の駅 箱根十国峠」2F グランピング施設フロントとなります。
- Please take the cable car to the camping area.
Car
●Mori no Station Hakone Jukoku Pass From the parking lot
Take Prefectural Route 20 (Atami-Hakone Pass Line) toward Atami
●Turn left after about 650m
●Turn left after about 100 meters
● Turn left at a sharp angle of about 650m
●About 100m to the left
* Please be careful because the road is narrow and steep.
frequently asked questions
Click on the question to see the answer.
About reservation and use
Q,How do I make a reservation?
A,Reservations can be made from PCs and smartphones in real time 24 hours a day.
The application period is from 0:00 a.m. to the day before the same day 3 months before the date of use.
Membership registration is required to make reservations.
Q,What should I do if I want to change the number of nights or number of people?
A,Customers who make online reservations can process changes from My Page or use the inquiry form.
If you want to operate by yourself from online reservation,
Log in from the user login screen and click the "Confirm/Modify" button of the reservation to perform the requested operation.
Q,What time is check-in and check-out?
A,Check-in time is 14:00~, check-out time is ~11:00.
|
・Suite Villa with sauna |
14：00～17：00 |
|---|---|
|
・Sauna Villa |
15：00～17：00 |
Q,Can I use the cable car?
A,はい、ケーブルカー営業時間内は「無料」でご利用可能です。
また、PANORAMA TERRACE1059内「TENGOKU CAFE」ドリンクも無料、森の駅 箱根十国峠 ショップをご利用のお客様は10%割引でご利用いただけます。（一部除外品あり）
- ご利用時は、ルームキーまたは、ご宿泊の清算レシートをスタッフへご提示ください。
- ケーブルカーは風速20m以上で運休いたします。
予めご了承ください。
About the room
Q,Do you have air conditioning or air conditioning?
A,Yes, we have them in each cottage.
Q,Are there towels and amenities in the bath?
A,Shampoo, conditioner, body soap, towel, bath towel, body towel, toothbrush, hairbrush, cotton & cotton swab, slippers are provided.
- If you would like a skin care set such as lotion, milky lotion, cleansing, etc., please ask the staff at the front desk.
- Pajamas are not available, so please bring your own.
Q,Do you have cooking utensils, tableware and cutlery?
A,Cooking utensils are STAUB (frying pan, pot) knife, cutting board, frying back, ladle, tongs, kitchen scissors, wine opener
Tableware, chopsticks, spoons, forks, mugs, and glasses are available for each person.
Q,テラスに屋根はありますか？
A,はい、全棟開閉式のオーニングがございます。お客様ご自身での開閉をお願いしております。
また強風時はオーニングに負荷がかかり破損する恐れがあるため、使用を禁止する場合がございます。
Q,Is there an outlet in the room?
A: Yes, we do. The capacity of the outlet at each facility is 20A.
Q,What should I wear when using the sauna?
A.When using the sauna, please be sure to wear your own swimsuit.
* Swimsuits are not available at the front desk.
About meals
Q,What is the meal time?
A,夕食食材は16:30から、朝食食材は8:00から順次お部屋へお届けいたします。
お好きな時間にお召し上がりください。
Q,Can I bring my own ingredients?
A, I'm sorry.
For hygiene reasons, we do not allow you to bring in foodstuffs.
Snacks, drinks and alcohol are allowed.
other
Q,I haven't received my reservation confirmation email.
The following are possible reasons for not receiving it.
When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?
If your email address is spelled incorrectly
When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.
When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.
If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.
If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.
Q,Do you accept credit cards?
A,Credit cards of each company are accepted.
Q,割引などはありますか？
A,PICAリゾート会員割引をご利用いただけます。
【割引対象外一例 <5/10現在> 】
- ハッピーフライデー・アフターホリデー連泊割引
- WILD 1、Snow Peak、Coleman等アウトドアメーカー及び、ショップメンバーズカード割引
- TJK、ITSなど保険組合補助及び、割引
- モビリティマーケット（KINTO）クーポン券
上記他、各種割引のご利用はいただけません。
Q,Can I use it with my pet?
A, I'm sorry.
Pets are not allowed.
Q, Is it possible to go out?
A,Yes, it is possible.
The lights will be turned off from 22:00 and you will not be able to enter or exit by car, so please return to the cottage by 22:00.
Q, Are there any convenience stores or supermarkets nearby?
A,It is about 10 minutes by car to FamilyMart Kannan Tanna store.
Q, Is there a hospital nearby if I suddenly fall ill in the middle of the night?
A,We will guide you to the front desk for emergency hospitals. Please be assured that a security guard will guide you at night.
Hospital Information: Atami Tokoro Memorial Hospital (about 17 minutes by car from Tokokutoge Cable Car Rest House)
International University of Health and Welfare Atami Hospital (about 19 minutes by car from Tokokutoge Cable Car Rest House)
First time camp!
