FAQ

FAQ

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About reservation

Q
Do I need an appointment?
A

It is not a complete reservation system, but we will give priority to reservations, so if you fill it with reservations, you will not be able to stay.
It is possible to stay if there is room even on the day.

Q
About reservation method
A

For online reservations, please make a reservation after registering as a member.

Q
Are you free today?
A

For reservations for accommodation today (on the day of use), we accept online reservations or at the local front desk.

Q
I'd like to make a reservation for tomorrow...
A

With online reservations, you can register for reservations tomorrow or the same day if there is space available.
However, you cannot register a plan that includes ingredients that need to be reserved at least 4 days in advance.

Q
I want to cancel my reservation for tomorrow and today...
A

For online bookings, cancellations cannot be processed on the day before and on the day of the event.
Call the local front desk at 0555-28-6303 or
Or contact us using this form.
We will contact you for confirmation. The cancellation process is then performed.
However, based on the incoming time of the email, we will also charge a cancellation fee.

Q
Can I make a reservation for more than the capacity?
A

The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.

Q
I would like to specify the location of the parcel... (I would like to know the location of the parcel in advance.)
A

We will decide your location the day before.
This is because all reservations are made, and among them, wheelchairs and elderly people are made near toilets and cooking buildings, people who come in two sections of two families are next to each other and close, and as young as possible and families with children are tried to be separated.

Therefore, please note that even if you fill in the designation of the place etc. in the communication column, etc., we will not be able to answer as it is.
On the other hand, if you have a handicap or an elderly person who wants a place, please fill in that in the communication column. We will consider it to the extent possible.

Q
Is there a cancellation fee even if it rains?
A

In principle, there is no exemption from cancellation charge due to weather conditions.
However, this does not mean in the event of a disaster where public transportation such as railways and expressways is closed, so please contact the local front desk (0555-28-6303).

Q
What happens in case of typhoon?
A

Since the impact varies depending on the course, power, etc., information on the operation of the facility will be available on the website while judging the situation.

Q
Is it possible to change the schedule?
A

Yes, you can only make changes once.

In addition, please note that the cancellation charge when rescheding is made at the customer's convenience within the cancellation charge occurrence period and canceling the changed schedule is applied to either the first cancellation charge or the changed cancellation charge.

Q
What should I do if I want to change the number of nights, the number of people, or make reservations for additional options?
A

Customers making online reservations Please make a change from My Page or use the inquiry form.

  • When you operate by yourself from online reservation
  • Please contact us from this form.
Q
What if I want to add accommodation by booking online?
A

There are two methods. Either facility can be added.

  • From My Page, press the "Confirm/Change" button for the existing reservation, then press the "Change Content" button.
    Add from the "Add facility" button on the upper left.
    *If there is no "Change content" button, it cannot be changed because the deadline for changing the reservation has passed.
  • Make a new reservation.
    *Although the reservation number is divided into two, if the reservation date approaches, reservations with the same customer ID on the same day will be automatically combined.
Q
Can I make reservations, changes, cancellations, additions, etc. by email?
A

I'm sorry. Reservations by e-mail are not accepted.
Please contact us from my page from the login screen on the online reservation site or contact us from this form.

Q
Is a reservation fee (prepayment/incoming payment) required?
A

It is not necessary. Payment will be made at the local front desk on the day of your stay.
In the case of group use, we may ask you to pay in advance.

Q
Do I need to make a reservation for rental items?
A

レンタル数に限りがありますので、繁忙期などはご予約した方が確実です。
当日空きがあればお貸し出しも可能です。
オンライン予約の「レンタル」にてご予約を承っております。

Q
When can I make a reservation?
A

We accept reservations from the same day 3 months before the desired reservation date.
In addition, as a benefit of PICA members, there are members who can make priority reservations.

Q
I can't connect to the help desk phone...
A

Depending on the date, it will be very crowded.
We apologize for the inconvenience, but please call again at a different time, or we are open 24 hours a day, so please use it.
If you have made a reservation and want to change the content, please contact us using the form below. I'll get back to you.

Q
Where can I ask about local matters?
A

For various inquiries such as accommodation facilities, please call pica help desk or contact and request from this form. We will contact you back.

Q
Can I wait for the cancellation?
A

We do not accept waiting for cancellations, but only online, by using the cancellation information delivery service, you will be notified of the cancellation information and you can make a reservation as soon as possible.

[Registration method]
  • Register as a user using the PICA online reservation system.
  • Log in
  • If you click the "x" mark that indicates full occupancy in the availability display of the desired facility / schedule, "Cancellation information delivery candidates" will be displayed.
  • You can enter the registration screen by clicking the "Distribution application" button.
  • Complete by registering the desired facility (section / number of nights) and the email address to receive the delivery email.
  • As soon as it is delivered, proceed to online reservation and click the availability "○" or "△" to register the reservation.
  • "The reservation process is complete. If the screen appears, the reservation registration is completed. Please also check the email you will receive.
  • Once delivered, the settings will be cleared. If you wish to receive it again, please register again.
  • There is no limit to the number of registered distributions.
Q
I forgot the login password for the reservation system.
A

Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.

Q
I didn't receive the confirmation email...
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

Q
Will I receive anything if I make a phone reservation?
A

No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)

Q
I would like to use it as a group?
A

Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.

Q
What if I can't make an internet reservation?
A

PICAヘルプデスクにてご案内いたします。

ヘルプデスク  TEL 0555-30-4580
(営業時間:9時~16時・日曜定休日)

Q
Happy Friday discount not available
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
After-Holiday discount rates are not available
A

It may not be the discount application date, or it may be outside the discount application conditions.

Q
Can I check in early?
A

Advance reservations are not possible, but early check-in may be possible at an additional charge if there is room on the day.

Please call the front desk at 0555-28-6303 before visiting.

In the case of E, F, G fee schedule, it is refused.

Q
Can I do a late check-out?
A

Check-out time may be extended at an additional charge only if there is room on the day.
Advance reservations are not possible, so please check at the front desk on the day. (TEL:0555-28-6303)

In the case of E, F, G fee schedule, it is refused.

Q
Can I dicamp?
A

If there is a space on the day, you may be able to use it.
Please call the front desk at 0555-28-6303 before visiting.
Please note that we do not accept advance reservations.

  • We do not accept E/F/G rate schedules.
Q
Are there any amenities in the room?
A

Please check the facilities column of each accommodation information.

Pajamas are not included and rented

Q
Can I reserve and stay only for minors?
A

Please refrain from staying with children under junior high school age.
In addition, if you are a high school student or higher but only a minor stays, you will need the consent (written) of the person with parental authority.
Please print out the parental consent form below, fill it out, seal it, and present it at check-in.
(1 card per minor is required)

Cancellation

Q
When does the cancellation fee start?
A

Applicable from 7 days before use. No fees will be charged until 8 days before. Also, in the case of ingredients, it is applicable from 3 days before the use date.

  • For example, the cancellation charge for reservations made on August 15th is from August 8th. In other words, there will be no cancellation fees or charges until August 7.
Q
How do I pay the cancellation fee?
A

Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.

Q
What if it rains? Is there a reservation cancellation fee?
A

The facility is normally open even in the rain. If you have a reservation, please prepare rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "By all means ... in this weather ...".
However, if the schedule is changed, the number of changes will be only once.
If you change the schedule within the cancellation charge period and cancel the changed schedule, the higher of the initial cancellation charge and the changed cancellation charge will be applied. ,Please be careful.

Q
If the number of people decreases within the cancellation period, will there be a cancellation fee?
A

1人当たりの料金(人単価プラン)の場合は、キャンセルされた人数に応じてキャンセル料が発生します。
ただし、テントサイトなど1区画(棟)あたりの料金設定の場合は、人数が減っても区画(棟)が変わらなければキャンセル料は発生いたしません。

Q
What is the change in the type of reservation period? Is there a fee?
A

Takes. The number of nights and buildings (lots) is subject to the cancellation fee.
Changes in one section per night of a different type from one lot per night will not occur because it will be treated as a change to the last.
However, in the case of a change from 2 compartments per night to 1 lot per night, a cancellation fee will be charged for 1 lot.

Q
What should I do to pay for a cancellation charge if I have booked two parcels and the day is near and I cancel one block?
A

On the day of the event, you can settle the payment together with the room rate at the local front desk. Alternatively, you can send the invoice to the designated location separately.

guest house

Q
Do you sell charcoal and firewood?
A

Yes, it is sold at the front desk.

Q
I want to send only the luggage first. Can you keep it at the front desk?
A

Luggage storage service is not available.

Q
Can I use a credit card.
A

Various credit card companies can use it.

Bonfire / BBQ

Q
Is it possible to bonfire?
A

Open flames are prohibited. When burning, be sure to use a bonfire stand, etc.

About turn-off time

Q
What time is the light off time?
A

It's 10 pm. We ask for your understanding and cooperation in the manners of our customers so that they can spend their time quietly after 10 pm.
(Cars are also prohibited in the venue after 10 pm)

Q
Do I have to turn off all the lights and go to bed?
A

It is not necessary to turn off all the lights, but please do not disturb other customers.

Q
Is it okay to have a bonfire or talk outside even after 10 pm if I stay quiet?
A

We're sorry, but please spend your time in the tent (or in the cottage) after 10 pm.

Cooking building / bath building

Q
Is there a bath in the hall?
A

There is a shower for guests only. Shampoos, etc. are provided to those who wish at the front desk.

Q
Does the kitchen have hot water?
A

You can use it.

hotel

Q
How many parking spaces are there, such as cottages?
A

Basically, one unit will be used for each accommodation building.
If you come by multiple cars, please use the 1st and 2nd parking lots in front of the guesthouse.

Q
I made a reservation for 2 buildings, but are they next to each other?
A

It is not possible to specify the location.
However, if you are coming as a group, we will try to be as close as possible.

Pets

Q
Can I stay with my pet?
A

Pets must be staying at a tent site or trailer cottage.
Please note that pets are not allowed at other facilities.
For more information about bringing pets, please refer to the usage information.

Q
Do I need a dog vaccination certificate?
A

It is a major premise when you bring a dog who has been vaccinated with 5 or more types of vaccination and rabies vaccination, but a certificate of vaccination or a copy so that you can use it with more peace of mind. Thank you for your cooperation.

Other

Q
FREE WiFiは利用できますか。
A

フロント棟内はフリーWi-fiを使用可能です。
その他の場所ではWi-fiはご利用いただけません。
詳しくは、チェックイン時にスタッフまでご確認ください。

Q
I didn't receive the temporary registration email or password reissue email.
A

The following are possible reasons for not receiving it.

When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?

If your email address is spelled incorrectly

When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.

When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.

If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.

If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.

PICA point member system

Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!

PICAfujiyama