PICA point member system
Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!
FAQ
Top page> FAQ
Although it is not a complete reservation system, we will give priority to reservations, so if you fill up with reservations you will not be able to stay.
It is possible to stay on the day if there is space.
However, you may not be able to prepare meals even if you can prepare a room with a plan that includes ingredients.
You can make reservations 24 hours a day from your PC or smartphone in real time.
The reception period is from 3 am on the same day 3 months before the use date to the morning of the day.
Membership registration is required to make a reservation.
Reservations for today's accommodation can be made online or at the front desk.
With online reservations, you can register for tomorrow or today if there is space available.
However, it is not possible to make a reservation for a plan that includes ingredients that need to be reserved 3 days in advance.
With online bookings, cancellations will not be processed the day before or on the same day.
Please contact the front desk,
Please contact us using this form.
We will get back to you and contact you for confirmation. After that, cancel processing is performed.
However, we will charge the cancellation fee based on the arrival time of the email.
The capacity is determined by the Inn Business Law and other regulations, so we cannot accept overtime.
Please consider booking a large room or split into two rooms.
We will decide your location on the day before your stay.
This is because all reservations are made, in which wheelchairs and elderly people are near the toilet / cooking building, 2 families and 2 people are next to each other or close to each other, as young group as possible This is because we try to separate our family members who have children from us.
Therefore, please note that if you specify the location, etc. in the communication field, etc., we cannot answer it exactly.
Conversely, if you are a handicapped person or an elderly person and would like to have a place, please state so in the communication field. We will consider it to the extent possible.
In principle, there is no cancellation charge exemption due to weather.
However, this does not apply in the event of a disaster in which public transportation such as railways and highways is cut off, so we will provide information regarding the operation of the facility on the website as needed while deciding the situation.
Since the influence will differ depending on the route and power, we will provide information regarding the operation of the facility on the website as needed while judging the situation.
Yes, you can only change the schedule once.
In addition, within the cancellation charge period, if you change the schedule for your convenience and cancel the changed schedule, the cancellation charge will be the first cancellation charge or the cancellation charge after the change, whichever is higher. Please note.
Please contact our help desk 0555-30-4580 for cancellation charges.
Yes, you can change your facility at any time.
You can do it yourself on My Page.
[Change procedure]
(1) Log in to My Page and press the reservation green button "Confirm/Change" in "Current reservation status"
② Press the "Change content" button on the "Reservation details" page
③ First, select the facility you want to change from "+Add facility" in "Change reservation" and add it to the cart.
④ After selecting the number and plan of the facility you want to change, delete it with the “× delete” button in the upper right of the unnecessary facility name in the cart
⑤ Confirm the changed reservation
*If the number of people decreases during the cancellation period, the cancellation charge will be applied.
Customers making online reservations Please make a change from My Page or use the inquiry form.
There are two methods. Either facility can be added.
We do not accept reservations or addition of facilities by email.
Please go to My Page from the login screen on the online reservation site.
If you want to change or cancel, please contact us using this form and request
there is no need. You can pay online at the time of booking, or at the front desk on the day of your stay. You can pay by credit card on the day.
In the case of group use, we may request payment in advance.
レンタル数に限りがありますので、繁忙期などはご予約をしていただいた方が確実です。
当日空きがあればお貸し出しも可能です。
オンライン予約の「レンタル」にてご予約を承っております。
※事前予約を承っていないレンタル品もございますので、チェックイン時にお申し付けください。
You can receive it from the same day 3 months before the desired reservation date. (You can book up to 5 nights on the first day)
Also, as a benefit of PICA members, some members can make priority reservations.
The amusement park pack is applicable to all guests, so some of it cannot be applied.
If you need a free pass individually, please select the plan with half board and purchase a free pass ticket at the amusement park.
* You can purchase at the special price for guests at the pleasure station shop at the amusement park by showing the accommodation receipt.
If you are staying only under the age of 18, you must obtain the consent (in writing) of a person with parental authority.
Please print, fill out, and seal the following Parental Consent Form and present it at check-in.
* One card is required for each person under the age of 18.
* Even if you are 18 years of age or older, if the guest is a high school student, one card is required per person.
* Please refrain from staying with only children under junior high school age.
Depending on the date, it will be very crowded.
We apologize for the inconvenience, but please call again at a different time, or we are open 24 hours a day, so please use it.
If you have made a reservation and want to change the content, please contact us using the form below. I'll get back to you.
For inquiries regarding accommodations, please contact the PICA Help Desk. Please call or contact us using this form. The PICA desk will contact you shortly.
For weather and surrounding road conditions, please contact the front desk for a smoother experience.
You cannot wait for the order of cancellation, but you can set the notification mail delivery when there is space available.
By using the cancellation information distribution service only online, you will be notified of cancellation information and you can make a reservation quickly.
The settings will be cleared once it has been delivered. Please register again if you would like to receive it again.
*There is no limit to the number of registrations.
*Delivery will be sent all at once, so please note that it will be the first-come-first-served basis for customers who have registered for reservation after receiving the email.
Please enter your registered email address from "Forgot your password" on the login screen.
We will send you a URL for resetting your password.
If you do not receive the email after a while, please check the spam folder or trash.
The following are possible reasons for not receiving it.
When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?
If your email address is spelled incorrectly
When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.
When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.
If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.
If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.
No, we do not send the booking confirmation.
Please be sure to make a note of it, as the "reservation number" will be given over the telephone.
Even if you change or cancel your reservation, you can proceed smoothly with the reservation number.
When checking in at the front desk, you will also need to enter your "reservation number" on the registration card.
If you have an e-mail address, the operator can confirm the reservation details yourself by registering the e-mail address.
The password will be sent by the "password reissue procedure".
If you log in, print out the booking confirmation, and bring it to the front desk, the registration card will be omitted.
(Even when you make an online reservation, please print the reservation confirmation after logging in and come to the front desk.)
Please use this form to contact us/request for dates, number of people, usage fees, etc. I'll get back to you.
It may not be the discount date or the discount may not be applied.
It may not be the discount date or the discount may not be applied.
Check-out time may be extended for an additional fee only if there is space available on the day.
Advance reservations are not possible, so please check at the front desk on the day.
If there is space on the day, you may be able to use it.
Please call the front desk (042-685-0917) before visiting.
Please note that we do not accept advance reservations.
If there is space on the day, you may be able to use it.
Front desk before visiting Please call (042-685-0917) for confirmation.
Please note that we do not accept advance reservations.
If you want to use BBQ on a day trip without using the cottage/tent site, please use Wild Cooking Garden.
ご利用日の3日前から対象となります。4日前までは手数料等は発生いたしません。また、食材の場合は利用日の3日前からが対象となります。
Payment will be made by email or mail from PICA Help Desk, and payment will be made from my page by credit card or by bank transfer to a designated account by the designated date.
当日、現地フロントにてご宿泊料金とご一緒にご精算ください。
This facility is normally open even in rainy weather. If you are making a reservation, please bring rain gear etc.
We recommend that you change the schedule (no fees, etc.) when you say "This weather is...".
However, if the schedule is changed, the number of changes is only once.
In addition, within the cancellation charge period, if you change the schedule for your convenience and cancel the changed schedule, the cancellation charge will be the first cancellation charge or the cancellation charge after the change, whichever is higher. Please note.
Price per person (Unit price plan) When canceling, a cancellation fee will be charged according to the number of people cancelled.
Auto campsite In case of, the cancellation fee applies to the number of nights and sections. No cancellation fee will be incurred if the number of sections does not change even if the number of people decreases.
It doesn't cost. The reservation cancellation fee is subject to the number of nights and the number of buildings (sections).
Changing from 1 night 1 building (section) to a different type 1 night 1 building (section) will be treated as a change and will not occur.
However, cancellation fee will be charged for 1 building (section) when changing from 2 nights (section) to 1 night (section).
There is a coin locker near the front desk.
Luggage that does not fit in the coin locker can be stored at the front desk (charge is 400 yen).
Please note that refrigerated and frozen products cannot be stored.
Check-in is between 14:00 and 16:00. (13:00 to 16:00 for auto campsite)
*If you cannot arrive by 16:00 due to traffic conditions, please contact the telephone number below.
If you contact us, we will check-in until 19:00. < Front: 042-685-0917 >
We will charge a luggage storage fee (400 yen), but you can send it (time cannot be specified). If you wish, please contact us in advance.
Please note that we cannot send refrigerated/frozen products/foods such as cool flights.
Also, if you send it from your campsite to your home, you can only pay by cash on delivery.
Daily necessities such as shampoo, conditioner, toothbrush and Saran wrap. Fuels such as charcoal, firewood and ignition agents. Foods such as sweets and cup ramen.
I'm sorry. Not available.
Yes. Located in the Panorama Lodge (campsite front) and Central Lodge (in the amusement park).
The Panorama Lodge has a 200 yen locker [30 (length) x 35 (width) x 40 (depth)],
There is a locker [80 (length) x 35 (width) x 50 (depth)] of 300 yen.
If you do not fit in this size, we will keep it at the front desk. In that case, a charge of 400 yen will be charged.
Only soft drinks are sold.
Yes. We sell canned beer, wine, chuhai, etc. at the Panorama Lodge Front, and canned beer at amusement park shops.
(Business hours of the shop are the same as those of the amusement park)
Strollers and wheelchairs can be rented at the Amusement Park Central Lodge for 500 yen. No dolly rental.
Please take a taxi at the front gate during the opening hours of Pleasure Forest and take the shuttle bus (free of charge) from the front gate to the Panorama Lodge.
Outside business hours, please take a taxi to Panorama Lodge.
During the business hours of the amusement park, there is a shuttle bus from the entrance gate to the Panorama Lodge.
(The last of the shuttle bus is until 15 minutes before the closing time of the amusement park)
You can use each company's credit card.
The day before holidays 9:00~21:00
Other than the above 9:00-19:00
I'm sorry. There is no ready-to-use medicine, so please bring it yourself.
Please contact the front desk.
If the key is lost or damaged, a replacement fee of 5,000 yen will be charged.
In addition, please note that you may be charged separately in case of intentional damage.
忘れ物をした場合はフロントへお電話にてお問い合わせください。
平日 8:00~21:00
土日祝日 8:00~22:00
上記の時間はフロントまで連絡をお願いします。(TEL:042-685-0917)
※時間外の場合は夜間警備までご連絡ください。
Please contact the front desk.
Ambulances will be arranged at the front desk.
I'm sorry. Not for sale.
コンビニ:3分
スーパー:5分
薬局:8分
ホームセンター10分
ガソリンスタンド:5分
いずれも正面ゲートを出てから、車での所要時間です。
再入場した場合は、再度駐車場料金をお支払い頂き、フロントに領収書をお持ちください。
宿泊者特典として再入場1回のみ返金いたします。
宿泊精算時のレシートをご提示いただくと、大人2,800円、子供2,400円でご購入いただけます。
We sell meat, yakisoba noodles, sausages, etc. at the Wild Cooking Garden (BBQ site), but the number is limited, so we recommend you to shop as much as possible in advance.
宿泊受付(フロント)前の中庭にて、決められたお時間の中(20:00まで)で手持ち花火のみ、ご利用いただけます。
バケツはこちらでご用意しておりますのでご自由にご利用ください。
【実施可能時間】宿泊受付営業時間まで
手持ち花火以外の花火は一切禁止となっております。どうぞご理解の程宜しくお願い致します。
I'm sorry. Neither bread nor breakfast is sold on the day.
For those who wish, a pre-booked breakfast menu is available.
Get off at the bus stop in front of Pleasure Forest, and there is a shuttle bus from the front gate of the amusement park to Panorama Lodge (campsite reception).
*The shuttle bus operates from the opening of the amusement park to 15 minutes before closing.
Yes. You can move by car.
はい。ワイルドクッキングガーデンというBBQ場がパノラマロッジの近くにございます。
利用時間は、16~21時、翌朝7~9時となります。それ以外のお時間にご利用の場合、会場利用料として1名3,000円(事前予約割引特典有)でご利用いただけます。
ご利用の際はご宿泊当日の19時までにワイルドクッキングガーデンのフロントにて受付をお願い致します。
※ワイルドクッキングガーデンは21時以降、朝7時より前のご利用は出来ませんのでご了承ください。
There are no play areas or spaces for balls etc. in the hall.
Since there are many slopes, we do not allow players to play balls.
We appreciate your understanding.
I'm sorry. Items that produce sounds such as musical instruments and boomboxes are not allowed.
Basically, there is no room where you can enter while you are in a wheelchair.
In the trailer houses (other than Sleeper 4 and Compact Caravans BBQ), the parking lot is adjacent to the building, so you can pass from the car to the room entrance by wheelchair.
For Sleeper 4, Compact Caravans BBQ and other cabins, there is some distance between the room entrance and the parking lot.
Yes. The guards are also patroling at night.
You can move by car or on foot.
I'm sorry. Bicycles are not allowed in the venue.
Please sort them at the recycling stations located in several places on the premises.
It depends on the accommodation, but it is about 10 minutes by car.
The day-trip hot spring facility Sagamiko Onsen "Ururi" is next to it.
There is no bath facility exclusively for guests, but there is a shared hot shower room (separate gender).
It runs every 30 minutes on Saturdays from 17:30 to 21:30 (from Panorama Lodge).
For weekday and Sunday services, please call the front desk.
タオルの設置はございません。
バスタオルとフェイスタオルの2枚セットになったものを350円でレンタル可能です。
アメニティは、シャワー付きの建物にのみボディソープ・シャンプー・コンディショナーを室内に人数分ご用意しております。
又、キッチンがついた建物には食器用洗剤・スポンジもございます。
Open fire is prohibited in all areas of the venue.
Depending on the facility you stay, you may or may not be allowed to bring your own.
Facility |
Bonfire |
Cassette stove |
BBQ grill |
---|---|---|---|
Enjoy Tent (Permanent) |
× |
× |
× |
Various setup tents |
× |
〇 |
× |
CAMPキャビン6.12 |
× |
× |
× |
CAMPキャビン4 |
× |
× |
× |
Cottage terrace |
× |
〇 |
× |
Cottage Kitchen |
× |
〇 |
× |
Cottage Dog Run |
× |
〇 |
× |
Various trailers |
〇* |
〇 |
〇* |
コンパクトキャラバンズBBQ |
× |
〇 |
〇* |
Auto camp site |
〇 |
〇 |
〇 |
*Various trailers are only available on deck for legged grills. Please use the bonfire on the ground below the deck.
Permanent tent/setup tent
(Per person) There are 2 blankets, pillows and pillowcases. *Sheets will be rented separately.
Log cabin
Duvet, sheets, pillows, pillowcases, [summer (July-September)] towel blanket [outside of summer] duvet, towel blanket
Trailer house
Beds with mats and sofa beds are available.
Pillows, pillow covers, sheets, [summer season (July-September)] towel blanket [outside of summer] duvet, towel blanket
Both cabins and trailer houses have outlets. The outlet capacity of each facility is 20A.
When using electric appliances indoors, the capacity may exceed the capacity when used with an air conditioner, microwave oven, etc. Please be careful.
Trailer cottage TAKIBI, marmalade caravans, compact caravans BBQ, log cabin S terrace, log cabin S kitchen, log cabin S dog, setup tent site kitchen has lighting on the terrace.
For other facilities, there is no lighting on the deck.
Please bring lanterns and other lighting fixtures as it will be dark after evening. Lanterns are available for rent at Panorama Lodge Front.
The trailer house can be cooked both in the indoor kitchen and the outdoor terrace.
Log Cabin S Terrace and Log Cabin S Kitchen can be cooked on the iron plate on the terrace next to the building.
*A special iron plate is required, so please ask the front desk when using it.
Facilities other than the above will be cooked in the wild cooking garden, but since there is no gas stove, you will need to purchase fuel such as firewood and charcoal and cook with kamad.
All trailer type cottages and setup tent sites have kettles or kettles.
Log Cabin S Terrace, Log Cabin S Kitchen, Trailer Cottage TAKIBI, Royal Sleeper 8 rooms have electric kettle.
There is also a paid rental of an electric kettle at the front desk, so you can use it as long as you have a room with a power supply.
Day trips are possible only if the number of guests including the guest is within the limit.
An entrance fee to the amusement park and a day use fee are required separately.
If you arrive by car, a parking fee of 1,000 yen per vehicle is required.
One-day visitors stay until the closing time of the amusement park, but they can spend time together in their room or site.
There are 3 free rentals. It cannot be used in the room. Please use in the shower room next to the Panorama Lodge.
Not available
We do not provide pajamas, so please bring your own.
The trailer and log cabin are fully equipped with heating, and there is a comforter.
A blanket is placed at the setup tent site, but we recommend you bring a sleeping bag or a futon.
An additional rental of blankets is available for a fee (500 yen/sheet).
It can be used for bonfires and dado oven dishes.
*Please refrain from BBQ.
I'm sorry. Please note that nets are not available at the facilities that have an on-site barbecue gas grill (see below).
• Log Cabin S Terrace
• Log Cabin S Kitchen
• Log Cabin S Dog
It cannot be used because there is no space for chairs or tables.
(It is necessary to move to Wild Cooking Garden for food etc.)
There is no accommodation facility equipped with a TV.
Please do not park your car near the tent, and be sure to walk on foot from the private parking lot.
There is no space for a tarp. Depending on the location, there may be some space, but please refrain from doing so.
Please use the Wild Cooking Garden.
If you wish to use the accommodation facility for one-day use, it may be available depending on availability (other than EF schedule).
Advance reservations are not possible, so please check at the front desk on the day of use.
Depending on availability, you may be able to extend it for an additional fee (other than EF schedule).
Please confirm at the front desk on the day (advance reservations are not possible)
Depending on availability, you may be able to extend it for an additional fee (other than EF schedule).
Please confirm at the front desk on the day (advance reservations are not possible)
It is about 5 to 15 minutes by car. Please do not move on foot because the road is narrow.
Yes. You can use it.
I'm sorry. We do not accept site designation.
We do not rent BBQ grills, tents, tarps, tables, etc.
ご宿泊者は、夕食・朝食の時間帯のみワイルドクッキングガーデンがご利用いただけます。
16時~21時、翌朝7時半~9時の間につきましては、場所利用料は無料になります。
※BBQツールセットや燃料などは別途有料となります。
16時前のご利用となりますと、別途日帰り料金が発生致します。(施設利用料 大人1名3,000円、小人(3歳以上~小学生)1名2,300円)
ご利用の際はご宿泊当日の19時までにワイルドクッキングガーデンのフロントにて受付をお願い致します。
If you wear a lead, you will be able to enter the designated BBQ area together.
お持込みはご遠慮いただいております。
Yes. You can use it. In the case of hotel guests, the usage fee for the wild cooking garden is free of charge from 16 to 21:00 and from 9:00 to 9:00 the next morning.
If you use it before 16:00 and after 9:00 the next morning, you will be charged a separate space usage fee.
Yes. You can use it. Please be sure to return it to the original accommodation facility.
There is no hot water.
It is a major premise to bring a dog who has been vaccinated with 5 or more kinds of vaccinations and rabies vaccination, but if you cannot receive vaccination due to a special reason such as chronic illness, please contact us.
ご持参いただきましたケージがございましたら可能です。お部屋の中では、ケージから出さないようお願い致します。※ケージのレンタルはございませんのでご持参ください。
※ログキャビン S ドッグラン付(2022.4~ コテージ・ドッグラン)のみケージがございます。
Not available.
Yes. The radio wave of each mobile phone company enters. However, please note that the radio wave may become weak depending on the location.
Accommodation facilities other than those with an auto camp site, permanent tent site, and setup tent site terrace can be recharged because there is an outlet in the room.
The following are possible reasons for not receiving it.
When using a free email address
In free mail such as gmail, hotmail, and yahoo mail, it has been reported that the mail is sorted to the trash or another folder.
Can you use the search function to search for "pica" or check the trash can?
If your email address is spelled incorrectly
When registering a mobile email address
If you register with your mobile email address, it may not be possible to deliver properly due to the character limit. Please change to the PC address in the same way as above.
When the mail account is set to be rejected or specified
If you cancel the rejection setting etc. in your own email settings, it will be delivered.
Please change the settings so that you can receive emails from the domain @pica.co.jp.
If your mailbox is full
This is a possible case when you try to send an email to yourself, but do not receive it.
If none of the above cases apply, sorry for your inconvenience, but PICA Help Desk (0555-30-4580) Please contact us.
Until 21:00の外出は可能です。
再入場した際は、駐車料金をお支払い頂き、フロントに領収書をお持ちください。宿泊者特典として初回入場以降1回のみ返金いたします。
Yes. There is a supermarket called "Fresa" located 15 minutes by car from the venue.
We will guide you to the emergency hospital at Panorama Lodge. Rest assured that the guards will guide you at night.
Hospital information: Morita Hospital (about 10 minutes by car from the front gate), Tsukui Red Cross Hospital (about 20 minutes by car from the front gate)
Yes. There is Doshigawa in about 15 minutes by car.
There are swan boats in Sagami Lake. Click here for details
You can catch black bass and smelt.
Guests are free to enter the amusement park.
You can enter the amusement park on the day of your stay (check-in to check-out).
Admission is free during your stay. If you use it for 2 days and 1 night, you can enter the park for 2 days.
You can still use the amusement park after checking out.
You can choose which day you want to check in.
遊園地「プレジャーステーション」にて、ご宿泊者割引料金(大人2,800円、小人2,400円)で販売しております。
必ず宿泊領収書をご提示ください。
It does not occur when staying.
During the stay period (both two days for one night and two days), you can enjoy the illuminations only at the room rate.
*A separate fee will be charged for night attractions
(The free pass attached to the amusement park pack can be used for night attractions continuously during the day)
*Please refer to the Sagamiko Resort Pleasure Forest (amusement park) website for the illumination period.
I'm sorry. You cannot ride together. Medium-sized dogs and small dogs can enter the park together if they have a reed.
It will be one day during your stay.
Please wear it in a warm and hard-wearing condition such as ski wear.
Yes. You can bring your own.
I'm sorry. I can't put them together.
<お車でお越しの方>
入場ゲートで駐車料金(1台1,000円)をお支払い後、先に遊園地で遊ばれるお客様は、キャンプ場フロントへチェックイン手続きのみ行い、ご精算後、遊園地へご来場ください(14時以降に再度、ルームキーの受取りが必要です。)
<徒歩でお越しの方>
入場ゲートを入られましたら、送迎バスにてキャンプ場フロントにて受付、精算を済ませていただきますと、遊園地へご入園いただけます。(遊園地開園後)
なお、送迎係員が不在の場合は、キャンプ場フロントまでご連絡ください。
<PICAさがみ湖 フロント 042-685-0917 >
PICA point member system
Every time you use it, you can earn points and get accommodation discounts
You can make priority reservations!
First time camp!